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cedmue
Paper Tape
Posts: 3
Registered: ‎05-02-2018
Location: CH
Views: 2,860
Message 1 of 5

Yoga 370 USB-C Issue

Hi My USB-C is not working anymore. As far as I can say it stopped working as I tried to charge my Yoga 370 with an USB-C charger for mobiles. (I was on holiday, the battery was running low and I did left my default charger at home.) As mobile chargers do have lower voltage, I assume that the USB-C port at my Yoga has somehow beed deactivated for security reasons. I tried to reinstall the drivers which didn't work. I do have an extended onside guarantee. What can I do? Many Thanks, Kind Regards Cedric

cedmue
Paper Tape
Posts: 3
Registered: ‎05-02-2018
Location: CH
Views: 2,796
Message 2 of 5

Re: Yoga 370 USB-C Issue

*push
Community SeniorMod
Community SeniorMod
Posts: 3,380
Registered: ‎12-01-2007
Location: US
Views: 2,782
Message 3 of 5

Re: Yoga 370 USB-C Issue

Hello,

 

I would suggest contacing Lenovo support by telephone directly to troubleshoot the issue with a technician.  In Switzerland, the support phone number is 0800-55-54-54.  If you need the phone number for another country, pleae let me know and I will try and locate it for you.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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cedmue
Paper Tape
Posts: 3
Registered: ‎05-02-2018
Location: CH
Views: 2,688
Message 4 of 5

Re: Yoga 370 USB-C Issue

Thanks goretsky, that worked well: even it was my bad to plug in a wrong adapter, they have replaced the whole systemboard for goodwill. I still wonder how a low voltage adapter can do such damage. Anyway, lucky me & big thanks to this super kind Lenovo support!

jim_mcintosh
Paper Tape
Posts: 4
Registered: ‎02-25-2016
Location: US
Views: 2,637
Message 5 of 5

Re: Yoga 370 USB-C Issue

I had the same issue last year and it took weeks to get it back as it was relatively new then and depot didn't have any planar (IBMese for the motherboard) in stock. Since then I ONLY charge it via the Lenovo Power supply or a rated USB-C cable from the Thinkpad Docking USB Type C Dock.

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