cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
bluedog1227
What's DOS?
Posts: 1
Registered: ‎06-28-2017
Location: TW
Views: 3,940
Message 1 of 16

Yoga 370 Update Bluetooth Driver 19.11.1639.649 mouse disconnect

I update bluetooth driver to 19.11.1639.649, my bluetooth mouse disconnect with the NB frequently. Whether I reinstll the driver, It also disconnected with the NB.

Does anyone has the problem? or anyone can tell me how to resolve it?

 

xbromy
Ctrl-Alt-Del
Posts: 19
Registered: ‎03-29-2017
Location: DE
Views: 3,797
Message 2 of 16

Re: Yoga 370 Update Bluetooth Driver 19.11.1639.649 mouse disconnect

My only temp solution is to run the bluetooth Troubleshooting. It says "activating bluetooth" then it runs. But Keyboard and other Bluetooth Devices are running fine...

It's also only a problem after suspend / resume of notebook.

xbromy
Ctrl-Alt-Del
Posts: 19
Registered: ‎03-29-2017
Location: DE
Views: 3,793
Message 3 of 16

Re: Yoga 370 Update Bluetooth Driver 19.11.1639.649 mouse disconnect

My mouse also lags on some chrome browser notifications..

xbromy
Ctrl-Alt-Del
Posts: 19
Registered: ‎03-29-2017
Location: DE
Views: 3,755
Message 4 of 16

Re: Yoga 370 Update Bluetooth Driver 19.11.1639.649 mouse disconnect

I solved this for me by deactivation of "Windows can suspend this device for power saving" on the bluethoot device in the device manager. Since this I'm not having this issue anymore.

Scaramanga_WA
SCSI Port
Posts: 83
Registered: ‎07-07-2017
Location: US
Views: 3,648
Message 5 of 16

Re: Yoga 370 Update Bluetooth Driver 19.11.1639.649 mouse disconnect

I'm not able to find this setting, can you post a screenshot of what you changed?
2017 Yoga 370 (personal) 2017 T570 (work), LG G6
xbromy
Ctrl-Alt-Del
Posts: 19
Registered: ‎03-29-2017
Location: DE
Views: 3,646
Message 6 of 16

Re: Yoga 370 Update Bluetooth Driver 19.11.1639.649 mouse disconnect

I'm sorry it's in german but hope you find it. 

After some days my problem is there again. So it seems to be better but NOT SOLVED!

 

2017-08-05_20h40_59.png

Scaramanga_WA
SCSI Port
Posts: 83
Registered: ‎07-07-2017
Location: US
Views: 3,639
Message 7 of 16

Re: Yoga 370 Update Bluetooth Driver 19.11.1639.649 mouse disconnect

Awesome, thank you, found it right away even in German! Smiley Happy

The setting was turned on so hopefully that helps.
2017 Yoga 370 (personal) 2017 T570 (work), LG G6
Jopezki
Blue Screen Again
Posts: 1
Registered: ‎08-19-2017
Location: FI
Views: 3,471
Message 8 of 16

Re: Yoga 370 Update Bluetooth Driver 19.11.1639.649 mouse disconnect

I also had this problem and tried all the fixes found on this page. I did'n get any luck with those, so i downloaded a new bluetooth driver straight from intel.  I haven't had any problems since. Download link: https://downloadmirror.intel.com/26944/a08/BT_19.71.0_64_Win10.exe

xbromy
Ctrl-Alt-Del
Posts: 19
Registered: ‎03-29-2017
Location: DE
Views: 3,464
Message 9 of 16

Re: Yoga 370 Update Bluetooth Driver 19.11.1639.649 mouse disconnect

Thanks Jopezki, I just updated and will give feedback end of next week.

xbromy
Ctrl-Alt-Del
Posts: 19
Registered: ‎03-29-2017
Location: DE
Views: 3,292
Message 10 of 16

Re: Yoga 370 Update Bluetooth Driver 19.11.1639.649 mouse disconnect

Yes. I tried it one week and it's working now!

Check out current deals!


Shop current deals

Top Kudoed Authors