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1 Posts

08-03-2017

DE

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Yoga 370 does not turn on, when not charging

2017-08-03, 10:30 AM

Hello,

 

I have a brand new Lenovo ThinkPad Yoga 370 with the following problem:

The notebook does not start except when connected to an external power supply BUT the battery is working fine.

When I unplug the notebook while it's running then it's still working as intended.

If I turn it off or put it to sleep then again I am unable to turn it on until I plug it in again.

 

Did anyone else encounter this problem and maybe got a solution for this?

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86 Posts

07-08-2017

US

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Re: Yoga 370 does not turn on, when not charging

2017-08-03, 18:18 PM
Have you tried to reset the machine with the paperclip / pin in the bottom of the machine yet?
2017 Yoga 370 (personal) 2017 T570 (work), LG G6
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386 Posts

03-03-2017

JP

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Re: Yoga 370 does not turn on, when not charging

2017-08-04, 11:50 AM

Dear Stephan,

The system works as designed if you tried those actions at LID Closed condition.

We assumed user will make Yoga system LID Closed and put it into a bag when user moves another location. System is designed not to turn on such a situation even power button is pushed accidentally by hitting to the wall/door.

In case the system in Tablet mode, power button works to turn on the system or resume from suspend.

In case AC is attached, we assume system is located on the desk thus user can power on the system even LID is closed.

0 person found this solution to be helpful.

This helped me too

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2 Posts

01-22-2018

CZ

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Re: Yoga 370 does not turn on, when not charging

2018-01-22, 14:04 PM

Dear Rydeen,

is this written somewhere in the user guide? At home I just want to close my notebook and when I open a lid, I want to power it on. Do I have to fully open it (tablet mode) and then I'll be able to resume from sleep?

Thanks

 

 

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386 Posts

03-03-2017

JP

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Re: Yoga 370 does not turn on, when not charging

2018-01-26, 11:25 AM

Dear customer,

not need to fully open the LID, open the LID just like normal notebook PC.

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2 Posts

01-22-2018

CZ

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Re: Yoga 370 does not turn on, when not charging

2018-01-26, 11:45 AM

Dear Rydeen,

I have my laptop back from service and with new motherboard, battery and powerboard it works fine. It's not common to have these problems with new computer.

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1 Posts

02-15-2018

CH

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  • Message 7 of 8

Re: Yoga 370 does not turn on, when not charging

2018-02-15, 21:00 PM

Well, I don't get it.

I have the same issue with my 370, when I close the lid or the Laptop goes automatically to sleep I can't wake it up anymore. The Power button flashes and the keyboard LEDs work normally. My system simply does not start back up again.

 

I tried it with the power supply attached and not.... and yes the only solution left is to "try to turn it off and on again".....

are there any known drivers that have problems with some bits of software or the hardware built into the 370...

It's a bit of a mess when I walk through university and have to restart the system all over again.

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86 Posts

07-08-2017

US

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Re: Yoga 370 does not turn on, when not charging

2018-02-23, 5:47 AM

Did you find a resolution for this?  My Yoga 370 running Windows 10 does not behave this way.  It closes, sleeps, wakes just fine, whether on power or not.

2017 Yoga 370 (personal) 2017 T570 (work), LG G6
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