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Milchbub
Paper Tape
Posts: 1
Registered: ‎11-19-2016
Location: DE
Views: 175
Message 1 of 1

Yoga 460 fingerprint sensor performing strangely

Hello dear community!

 

The fingerprint reader of my Yoga 460 is not working properly. When I try to set up my fingerprint in Windows Hello it wants me to swipe my finger at least 20 times while the reader is flashing green and orange in irregular intervals. It looks like when a fingerprint is not identified as correct.

I already tried different fingers and cleaned the device. I also tried to install the driver provided on the support page but I think Windows always installs the driver from Windows update as it is considered the latest driver.

I am using the latest version of Windows 10 and the name of the device in the device manager is "Synaptics FP Sensors (WBF) (PID=0017)".

 

Thanks for your help!

 

Michael

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