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jensen010
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Posts: 31
Registered: ‎09-01-2016
Location: US
Views: 510
Message 1 of 8

Yoga X380 - Intermittent audio failure

Hello,

I am a support engineer for our organization, supporting around 1500 Yoga X380's.

 

Recently, we have had a bunch of reports of random audio failures, with audio suddenly stopping on these devices.

 

Steps I've taken:

SFC /scannow

DISM /online /cleanup-image /restorehealth

Removed the Conexant audio driver and restored it with the driver here

Rebooted the Windows audio service

Other miscellaneous (common troubleshooting) steps

 

The only reliable solution we have come accross is to reimage the machine. But with a growing number of complaints, this is not a sustainable solution. What can I do to resolve this?

jensen010
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Registered: ‎09-01-2016
Location: US
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Message 2 of 8

Re: Yoga X380 - Intermittent audio failure

I should add these are all running Win10 1803
jensen010
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Location: US
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Message 3 of 8

Re: Yoga X380 - Intermittent audio failure

As an update, tried tracking down the individual driver files and removing them, then reinstalling. Had no luck. Any other suggestions?
jensen010
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Registered: ‎09-01-2016
Location: US
Views: 438
Message 4 of 8

Re: Yoga X380 - Intermittent audio failure

Tried having windows audio service run under a local system account, instead of local service. No luck, the issue still happens
craderb
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Registered: ‎09-27-2018
Location: US
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Message 5 of 8

Re: Yoga X380 - Intermittent audio failure

I am seeing the same issue on my computer. Running Windows 10-1803 as well. Glad someone else is having the same issue.

jensen010
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Registered: ‎09-01-2016
Location: US
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Message 6 of 8

Re: Yoga X380 - Intermittent audio failure

Phew, I was beginning to think I was the only one Smiley Happy
jensen010
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Location: US
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Message 7 of 8

Re: Yoga X380 - Intermittent audio failure

Well, since no one from lenovo has commented, I'm guessing we're the only ones?
jensen010
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Registered: ‎09-01-2016
Location: US
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Message 8 of 8

Re: Yoga X380 - Intermittent audio failure

For what it's worth, we have had initial success installing the Intel driver from here:

https://downloadcenter.intel.com/download/28240/Intel-Graphics-Driver-for-Windows-10?product=80939

Not sure if this solves the issue, but the driver is much newer than the one listed on Lenovo's support page. This would indicate to me that there is some sort of conflict between the Conexant hardware or drivers on these machines, and the audio component of the Intel driver

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