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315 Posts

02-21-2008

Singapore

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Anyone encountered laptop delivered with wrong configuration as compared to parts listed on lenovo

2011-06-17, 7:03 AM

I recently purchased a new T420s from ebay. The description of the item was a model number which I checked from lenovo website. The model was listed with a fingerprint reader.

 

But when I received the laptop (brand new, with sealed, fresh smell and etc), I discovered that there was no fingerprint reader on the palmrest. The device manager doesn't  detect any, the BIOS doesn't show any fingerrpint reader. I have not opened up the laptop yet to check if it is physicall y there, but by my experience the Bios/win7 device manger shouldn't be wrong.

 

My question is, have anyone exeperienced receiving a laptop with the wrong configuration as compared to the one they bought as specified on lenovo website?

 

In my case, as it was purchased through ebay, would lenovo honor the parts as listed in the model number if I requested for a replacement?

 

Any insights and comments welcome

 

Thank you

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1022 Posts

01-07-2011

Sacramento, CA

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Re: Anyone encountered laptop delivered with wrong configuration as compared to parts listed on leno

2011-06-18, 11:19 AM

Is it listed on the parts list tag on the side of the box? It is likely an optional feature with that model.

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315 Posts

02-21-2008

Singapore

577 Signins

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  • Posts: 315
  • Registered: ‎02-21-2008
  • Location: Singapore
  • Views: 3826
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Re: Anyone encountered laptop delivered with wrong configuration as compared to parts listed on leno

2011-06-18, 16:26 PM

More likely an error in lenovo data entry. On the old site, it is listed with the fingerprint, at their new site, the model number doesn't even exist.

 

I had time and found the tabbook and this model doesn't have the fingerprint reader.

 

Lesson learn, don't just take the model number at face value from lenovo website...haiz

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315 Posts

02-21-2008

Singapore

577 Signins

3826 Page Views

  • Posts: 315
  • Registered: ‎02-21-2008
  • Location: Singapore
  • Views: 3826
  • Message 4 of 5

Please update database

2011-06-18, 16:33 PM

Good afternoon,

 

if any lenovo staff read this, could you update the correct data to the old site and add data to the new site?

 

My T420s model is 417153U

 

On the old site it shows model has a fingerprint reader

On the newsite, I cannot find the model. Using the automatic update driver software (IE8) also does not work.So please help in adding this model to the newsite.

 

 

Thank you

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3322 Posts

07-31-2008

Pakistan

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Re: Please update database

2011-06-18, 21:53 PM

Hi Ideasmiths,

 

You should also have checked with tabook, support site is not always accurate. Per tabook, 417153U has no FPR.

 

------------------------------------------------------------

Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]

IdeaPad: U350

Apple:- Macbook Air [Snow Leopard]
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