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ThinkPad NotebooksThinkPad: T400 / T500 and newer T series Laptops
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28 Posts

03-08-2008

Canada

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  • Message 61 of 1236

Re: New and improved T-series shipping thread

2008-03-13, 13:46 PM
Nonny worked hard in restoring the thread from Google Cache for a while before Lithium restored it, so I don't think much harm was done, as any unresolved complaints will probably be posted again.
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47 Posts

03-12-2008

Washington DC

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  • Message 62 of 1236

Re: New and improved T-series shipping thread

2008-03-13, 18:28 PM
Now I have had to go ahead and cancel my order... not because of the delivery time, but because I'm an impatient idiot.

My brother just came back from vacation, my brother who works for a little company called IBM, and just slapped me upside the head with a little thing called an EPP... and I thought I was getting a great deal (better than the 25% off sale price) through the Visa perks site!

Took me awhile to connect to an agent to help me cancel the order, as the listed numbers all went to the US site, and they don't recognize Canadian orders.  I was given an 877 number for Lenovo Canada orders, but I couldn't get through (due, I think, to the local carrier here in the Carribbean not allowing me to place the call to a Canadian toll-free line).  Was then given the line for IBM Canada who got me through to a Lenovo Canada rep, who helped me out... he says it may take two days or so to cancel the order, so I should to wait a few days before trying to place the order again.  He did, however, offer to get me the EPP price extended to my current build, which was very helpful, and I was just about to take him up on that, until I noticed the warranty for the EPP orders was much better than mine (on site).

*phew* someday, someway, I will get my hands on this machine!


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12 Posts

03-07-2008

Toronto

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  • Message 63 of 1236

Re: New and improved T-series shipping thread

2008-03-14, 0:43 AM
I guess I'm one of the lucky canadian customers.
 
I ordered 10pm on Feb 29th.
UPS showed up on my door step with my custom T61 on March 12.
 
Overall, I'm pretty happy with the shipping.  Although I called Lenovo customer service on the morning of March 12th and asked for the status of my order and the rep said that it was on its way here from China and should arrive at the warehouse in 24 to 48 hours.  Imagine my surprise when I went home later that day to find that my T61 beat me to my door.
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17 Posts

03-05-2008

Canada

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  • Message 64 of 1236

Re: New and improved T-series shipping thread

2008-03-14, 1:54 AM
To Cruff:
 
Have you added the AGN wireless card into you configuration?
 
Thanks
 
 
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12 Posts

03-07-2008

Toronto

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  • Message 65 of 1236

Re: New and improved T-series shipping thread

2008-03-14, 2:18 AM
stm514:  no, I got the Intel ABG instead.
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2 Posts

03-09-2008

British Columbia

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  • Message 66 of 1236

Re: New and improved T-series shipping thread

2008-03-14, 15:25 PM
I called Lenovo today, and I was told that on their system it shows that I haven't paid yet.  After reminding the her that I have already made a payment for a previous, canceled payment, the representative relized that I did make a payment (I sent a cheque).  So she assured me that everything is okay. 

I am no so sure.  Before I canceled my first order and made my second one, I was told that everything will be taken care of, and the money I paid for my canceled purchased will automatically go to my new purchase, while the extra credit will be refunded.  However, now it seems to me that Lenovo had no idea that I had already paided, and my order status was "waiting for payment" up until I called.  Hopefully it isn't now.

It's been 2 week since I ordered my T61, am I to expect a delay in shipping?  How will the refund work (my original order was about over $300 more expendsive than my current one)?


Message Edited by tuekr on 03-14-2008 08:26 AM

Message Edited by tuekr on 03-14-2008 08:27 AM

Message Edited by tuekr on 03-14-2008 08:28 AM

Message Edited by tuekr on 03-14-2008 08:29 AM
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8095 Posts

11-19-2007

United States of America

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  • Message 67 of 1236

Re: New and improved T-series shipping thread

2008-03-17, 15:43 PM

All,

Based on recent comments posted here, I've noted two concerns with order processing in Canada:

(1) Customers receiving multiple order confirmation emails. This has been caused when systems involved in the end to end sales and fulfillment process send automated confirmations each time an order passes through the system. Work is underway to eliminate redundancy and improve the content and consistency of the emails. I'll update when we have made the changes.

(2) Warranty service upgrades sold with new Lenovo systems were being processed and invoiced as separate accessory items. As noted by some of our customers here, these warranty upgrades were being automatically invoiced in advance of the system shipment. This was resolved late last week and sales teams have now revised procedures to make sure the warranty is invoiced at the appropriate time.

A thank you to those who raised these issue, and shared their email confirmation notes with us.

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2 Posts

03-17-2008

Ottawa

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  • Message 68 of 1236

Re: New and improved T-series shipping thread

2008-03-17, 18:44 PM
Hi Mark,

Can you please check the status of my order (Order Number:4240005776)?

Thanks,


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8095 Posts

11-19-2007

United States of America

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  • Message 69 of 1236

Re: New and improved T-series shipping thread

2008-03-17, 22:17 PM
Mituofo,
 
Your system shipped 3/14.   My suggestion is to allow 5-7 days from date you receive the shipping confirmation email before calling sales to request a tracking number.  This will allow transit time from China and to clear customs in Canada, and which time a tracking number will be issued as it is then shipped on to your individual location.
 
Thanks!
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17 Posts

03-05-2008

Canada

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  • Message 70 of 1236

Re: New and improved T-series shipping thread

2008-03-18, 2:12 AM
how come my T61 was shipped on March 11th, and up until now, I have not receive any confirmation e-mail
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