English Community

ThinkPad NotebooksThinkPad: T400 / T500 and newer T series Laptops
All Forum Topics
Options

12 Posts

05-10-2019

US

18 Signins

172 Page Views

  • Posts: 12
  • Registered: ‎05-10-2019
  • Location: US
  • Views: 172
  • Message 1 of 5

BSOD with Memory_Management after Windows Update KB4578968 KB4579311

2020-10-16, 6:22 AM

I have T470 16 G, 1 TB SSD. I recently had an auto update KB4578968  KB4579311. After which my system started giving BSOD.

 

Has anyone encountered these problems? If so were you able to fix those and how?

 

I have looked at other threads related SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. I don't have "Enhanced Windows Biometric Security" in BIOS as suggested in the solution.

 

I use VMplayer to run a linux VM on machine. If I don't use this VM then it seems my system is more stable. But If I start my VM it gives BSOD pretty quickly.

 

I ran lenovo Vantage. The vantage opens quickly and does not crash. The hardware scan runs ok for processor, wifi and SSD drive. For vantage memory scan though it crashes with BSOD (I tried thrice).

 

Hence I ran mdsched everything comes up clean. There are no Memory Diagnostic Events in the log.

 

I also ran sfc scannow, chkdsk, and everything comes up clean. 


I actually removed the above two updates however the problem persisted. So I have re-enabled the updates.
 

 

BIOS setup

memory protection - enabled

Virtualization Tech - Enabled

VT-d - Enabled

 

flash bios update end-user - enabled

secure rollback prevention - enabled

windows UEFI update - enabled

 

UEFI setup in bios

pre-desktop authenticate - disabled

finterprint reader priority - external/internal

security - normal
 

CPU in Bios

hyper-threading - enabled

Intel AMT - disabled

 

 

My System Details

System Model 20HES0FA00

System Type x64-based PC

System SKU LENOVO_MT_20HE_BU_Think_FM_ThinkPad T470

Processor Intel(R) Core(TM) i5-7300U CPU @ 2.60GHz, 2712 Mhz, 2 Core(s), 4 Logical Processor(s)

Secure Boot State On
Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.8 GB

Available Physical Memory 9.51 GB

Total Virtual Memory 35.8 GB

Available Virtual Memory 28.9 GB

Page File Space 20.0 GB

Page File D:\pagefile.sys

Kernel DMA Protection Off
Virtualization-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

Reply
Options

12 Posts

05-10-2019

US

18 Signins

172 Page Views

  • Posts: 12
  • Registered: ‎05-10-2019
  • Location: US
  • Views: 172
  • Message 2 of 5

Re:BSOD with Memory_Management after Windows Update KB4578968 KB4579311

2020-10-16, 14:27 PM

An update

- Even without starting VM I experienced BSOD.
- I ran memtest and it did not detect any errors.

 

Reply
Options

12 Posts

05-10-2019

US

18 Signins

172 Page Views

  • Posts: 12
  • Registered: ‎05-10-2019
  • Location: US
  • Views: 172
  • Message 3 of 5

Re:BSOD with Memory_Management after Windows Update KB4578968 KB4579311

2020-10-17, 8:49 AM

Note - I have hyper-v disabled but I do run ubuntu VM. However I think there is no relation between VM and BSOD.
 

PS C:\WINDOWS\system32>

Get-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V
FeatureName      : Microsoft-Hyper-V

DisplayName      : Hyper-V Platform

Description      : Provides the services that you can use to create and manage virtual machines and their resources.

RestartRequired  : Possible

State            : Disabled

CustomProperties :

 

I am going to try removing vantage and see if it resolves the issues. I'll update.

 

Reply
Options

12 Posts

05-10-2019

US

18 Signins

172 Page Views

  • Posts: 12
  • Registered: ‎05-10-2019
  • Location: US
  • Views: 172
  • Message 4 of 5

Re:BSOD with Memory_Management after Windows Update KB4578968 KB4579311

2020-10-17, 17:51 PM

Removing Vantage did not help. I still got the BSOD with Memory_Management.

Reply
Options

12 Posts

05-10-2019

US

18 Signins

172 Page Views

  • Posts: 12
  • Registered: ‎05-10-2019
  • Location: US
  • Views: 172
  • Message 5 of 5

Re:BSOD with Memory_Management after Windows Update KB4578968 KB4579311

2020-10-18, 7:02 AM

After trying multiple times to copy my personal data, I have observed that BSOD happens almost always when I copy large files. I have one 10G tar.gz file which I have not been able to copy at all as it throws BSOD every time I try to copy it.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete