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39 Posts

07-24-2014

Canada

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Cannot Update Thunderbolt Firmware On T570

2020-09-17, 18:26 PM

I'm unable to update the Thunderbolt firmware on my T570. When the utility runs, it fails with error code 0x21D, which I haven't been able to find a solid answer on. This laptop has been a bit of a lemon so I actually recently had the motherboard replaced and it's doing it on the replacement as well as the prior board. I've also tried a complete fresh install of Windows 10 Pro, running the update standalone instead of through Vantage and I've also tried plugging in a Thunderbolt dock first as I read one post that said it can help the update complete. It didn't.

 

Given that the most recent update is listed as critical, I'd really like to figure out why this can't install, despite changing basically every component involved. Can anyone assist? Thanks.

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39 Posts

07-24-2014

Canada

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Re:Cannot Update Thunderbolt Firmware On T570

2020-10-02, 17:16 PM

Anyone?

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5556 Posts

04-25-2008

United States of America

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Re:Cannot Update Thunderbolt Firmware On T570

2020-10-02, 21:37 PM
What's the version of the Thunderbolt Controller driver (Device Manager>System Devices]? It should be 17.4.80.550.
USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
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1 Posts

01-25-2021

Netherlands

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Re:Cannot Update Thunderbolt Firmware On T570

2021-01-25, 12:40 PM

Hi, same problem on my t570, Willem

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1 Posts

02-17-2021

Germany

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Re:Cannot Update Thunderbolt Firmware On T570

2021-02-17, 23:53 PM

Hello, have you found a solution? I also have T570.

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4 Posts

04-22-2021

Norway

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Re:Cannot Update Thunderbolt Firmware On T570

2021-07-13, 11:50 AM

Did you ever manage to fix this? I've tried various things over the past few hours, as well as several attempts earlier. I've tried both manual download and through Vantage - but they both fail.

 

The Thunderbolt Controller driver version is 17.4.80.94, and should be more than new enough for the fw.

 

Running manual install leads to

TBT Enumeration method is Legacy mode
The process is started. Please wait for the few minutes for updating the Thunderbolt firmware.
Due to errors, the update process is stopped. The error code is:0x21D
Wait few seconds to force Thunderbolt device to be power off...

 

 

Running it through Vantage gives an error message including:  update failed sdk_model_mismatch

(I've used my computers serial to find and download the firmware update - it IS the correct one.)

 

As with the original poster, my machine too has had a motherboard replacement (done by a Lenovo technician), and I'm wondering if that is what has borked this thing.

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