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9644 Posts

12-27-2009

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  • Message 11 of 19

Re: Fingerprint problem with Win7

2011-06-10, 11:33 AM
If it doesn't show up in BIOS, then I think the reader itself is broken. My T400 had intermittent issues before failing completely. That said, my T400 suffered lots of damage through out it's lifetime.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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53 Posts

06-27-2009

Poland

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  • Message 12 of 19

Re: Fingerprint problem with Win7

2011-06-10, 12:30 PM

When I do power cycle it shows up.

 

This machines are crazy. They totally behave different while doing recovery from rescue media when you have installed battery or not or when you have hardware wireless radio switch on or off.

 

I couldnt install one Windows update from TVSU without battery installed. It was update KB7190 or something like that. With battery I installed the update without the hassle.

 

I use my computers at home only at desk. I dont even move them. I cant believe that FP itself is broken.

 

The software is absoulte crap !!!

 

TVSU takes ages to load even with SSD. Sometimes it doesnt even go on I have to restart whole system to make it working.

 

**bleep** Macs arent that much popular in Europe, they are expensive too but I had used old eMac at school and it didnt have any issues with software even that this computer was used by many students.

 

Im affraid that software for macs and operating system are just better and more stable.

 

With win 7 64bit from lenovo preloaded things are never the same ! sometimes it works well sometimes it **bleep**s up without reason. Sorry for language but thats true. I cant get why Lenovo keeps realsing newer model again and again when they cant make even one generation working properly !!! The issue is the software. I all the time do factory recovery and I can tell from my mind which driver update is good or not !

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9644 Posts

12-27-2009

CA

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  • Message 13 of 19

Re: Fingerprint problem with Win7

2011-06-10, 12:56 PM
I dunno... I haven't had any trouble with TVSU or Windows Update being picky about the battery being there or not. The hardware switch confuses Windows because it actually removes the devices, but Windows 7 is okay with installing a driver for a non-present device in my experience.

TVSU doesn't load if you stop it's service. Not sure why it loads slowly though; must be the reliance on the .NET framework.

Windows never really fails for me unless I do something out of the ordinary (read: exceptionally stupid). Apple controls everything about their machines from software to hardware, whereas Windows has to be able to cater to every potential hardware device and usage scenario.

Back on topic, I've seen quite a few fingerprint failures on the T400/T500/W500 generation (which use AuthenTec readers) compared to next to none with every other generation (which all use UPEK readers). I also said that my reader would work INTERMITTENTLY before it failed; sometimes works, sometimes not.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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53 Posts

06-27-2009

Poland

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  • Message 14 of 19

Re: Fingerprint problem with Win7

2011-06-10, 13:57 PM

I will let you whats up after next factory recovery ... now restoring my X200T

 

Editl

 

I have just noticed on X200T that TVSU loses some update history ... Im missing updates that I installed succesfuly. What a **bleep**ty tool ....

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9644 Posts

12-27-2009

CA

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  • Message 15 of 19

Re: Fingerprint problem with Win7

2011-06-10, 15:31 PM
AFAIK, TVSU only lists updates that it installs itself; manually installed ones it doesn't detect.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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53 Posts

06-27-2009

Poland

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  • Message 16 of 19

Re: Fingerprint problem with Win7

2011-06-11, 8:25 AM

I do only install updates from TVSU.

 

TVSU loses update history that itself created.

 

 

Today Im trying again ....

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53 Posts

06-27-2009

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  • Message 17 of 19

Re: Fingerprint problem with Win7

2011-08-19, 16:33 PM

This is well known fingerprint reader issue with Win 7 64bit.

 

I noticed that I got pop up messages in sys tray saying that USB device isnt recognized. It was the fingerprint reader. I couldnt log into Windows with it. Also fingeprint software didnt allow me to make any changes since fingerprint reader wasnt connected or something.

 

Normaly I would went to bios and reset fingerprint data and clear security chip. Than would do factory recovery with recovery dvds and that would help for some time ... until there was again message that usb driver isnt recognized.

 

Now after a long while I dont have fingerprint reader working. It dissapeared from BIOS and I cant see option "clear security chip"

 

There arent any unknown devices in windows device.

 

This is software issue and Im really tired of it. Its driver issue, I remember it called autentec or something like that. Please release new, fixed software.

 

I removed battery charger plug, battery and CMOS battery for a while but it didnt help. I could do fresh install from factory cds but it didnt found fingerprint reader.

 

Im very very sure its a software issue.

 

 

Please investigate this.

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3538 Posts

07-12-2010

Malaysia

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  • Message 18 of 19

Re: Fingerprint problem with Win7

2011-08-22, 3:09 AM
@Anubis32,

If the device disappears in the BIOS, it seems to me like this is more to a hardware issue rather than software as it is not even detectable in BIOS level.

My suggestion is to contact support and get the laptop shipped in. Or you can try reseating the cables for the fingerprint reader.

//JameZ
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53 Posts

06-27-2009

Poland

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  • Message 19 of 19

Re: Fingerprint problem with Win7

2011-09-16, 21:27 PM

I have bought new palmrest and replaced it by myself. It was easier and quicker then sending the machine. Lenovo repair shops dont have here good rep but never mind.

 

So I installed palmrest, disconnected cmos battery, reset fp data and security chip in bios and later I started factory recovery with the dvds.

 

All went fine, After that I ran TVSU and guess what ? It didnt find new drivers for Fpr. Frp works now but should I get newer ones manually ?

 

Please someone from lenovo explain me why tvsu didnt find newer drivers ?

 

Its same scenario, same machine, I run tvsu after factory recovery from the same dvd media.

 

cheers

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