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5 Posts

07-26-2010

Sweden

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Gobi2000 - Windows 7 x64

2010-07-26, 15:46 PM

Hello!

 

There is a problem with Gobi2000 miniPCI Express Card and Windows 7 Ultimate 64bit compatibility in Thinkpad T510i, 43145KG. Further tips would be needed to process with this issue...any comments would be welcome!

 

PROBLEM DESCRIPTION

Gobi was working couple of months but for some reason it stopped working suddenly.Wireless WAN radio is off and it can't be turned on eg. via Fn+F5.

 

STEPS DONE

Below have been listed steps applied and the error log.

 

A lot of efforts have already been tried:

 

  1. Disk image was restored from time period when Gobi was working but even that didn't correct for some reason the situation
  2. Access Connections, Power Manager, Hotkeys uninstalled and re-installed also with different Windows compatibility modes but no results
  3. The laptop was re-installed totally from the scratch but no resolution
  4. A lot of forum posts gone through but no help there either

 

ERROR LOG

 

Connection status:        Not connected
Cause:        Wireless WAN Radio is not powerd ON.
Error code:        044
Recommended action:
Communication with WAN service provider could not be established because the wireless radio is off. To power on the radio and attempt to connect, click Repair.

If the problem persists, contact your network administrator and provide the troubleshooting information below.

Adapter Details
***************                                                 
Adapter name        Qualcomm Gobi 2000 HS-USB Mobile Broadband Device 9205          
Adapter type        WAN                                                             
Adapter speed        400.0 Mbps                                                      
Adapter status        Enabled                                                         
Connection Status        Not connected                                                   

Internet Settings
*****************                                               
IE Settings                                                                        
Home page                                                   
Proxy settings                                                                        
Automatically detect settings?        Yes                                                             
Use automatic configuration script?        No                                                              
Bypass proxy for local addresses?        No                                                              
                                                                        

System Information
******************                                              
System model        43145KG                                                         
BIOS version        6MET49WW (1.12 )                                                
Operating system version        Windows 7                                                       
Access connections version        5.62                                                            

Global Settings
***************
Network
-------
 Allow Windows users without administrator privileges to create and apply location profiles        ->No
 Allow the wireless LAN radio to be turned off when inactive        -> Yes
 Enable autodeletion of unused profiles        -> No
 Disable the Peer to Peer community feature        -> Yes
 Enable Access Connections software update dialog when critical update is available in web site        -> Yes

Notifications
-------------
 Show ThinkVantage Access Connections status icon in task tray        -> No
 Show wireless status icon in task tray        -> No
 Display the progress indicator window when a profile is being applied        -> Yes
 Show Access connections Gauge in task bar        -> Yes

Preferences
-----------
 Enable sound effects        -> No
 Do not show balloon tips from the Access Connections system tray icon        -> Yes
 Do not show balloon tips from the Access connections Gauge        -> Yes
 Show WiMAX page as default on Main GUI        -> No


Automatic location profile switching list
*****************************************

 Include Ethernet connections in automatic switching and prompt me to save Ethernet ports        -> No
 Preferred Location Of WLAN        -> No
 When no other connections are available, connect through Wireless WAN or WiMAX        -> No
Wireless priority list
----------------------
Selection    Priority     Location profile name                                            Connection order                 Connection details              
------------------------------------------------------------------------------------------------------------------------------------------------------------

Log File
********

Debug Log is disabled

 

 

 

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5 Posts

07-26-2010

Sweden

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79 Page Views

  • Posts: 5
  • Registered: ‎07-26-2010
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Re: Gobi2000 - Windows 7 x64

2010-08-23, 10:01 AM

Got finally Gobi2000 working and here was the resolution:

 

A) Windows 7 was re-installed from the different installation disk

- it might be that Windows and/or installation disk was somehow corrupted

 

B) Lenovo software was installed in the order listed below

1.Power Management driver: 6iku08ww.exe
2.Qualcomm Gobi2000: 7xwc44ww.exe
3.Hotkey Features: 81vu13ww.exe
4.Access Connections: 81c757ww.exe

 

C) Wireless WAN Radio can be turned on with Fn+F5

 

Thanks for the support and tips, hopefully above will help if someone has similar kind of problems!

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921 Posts

11-26-2008

Norway

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Re: Gobi2000 - Windows 7 x64

2010-07-26, 16:00 PM

Just to be 100% sure you checked that WWAN is enabled in BIOS and that the hardware switch is turned on as well?

 

-gan

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74 Posts

08-27-2008

USA

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  • Message 3 of 9

Re: Gobi2000 - Windows 7 x64

2010-07-26, 22:04 PM
Kuqi, I had a similar problem, and the only solution I found was to uninstall and then reinstall the Gobi drivers. It took doing this a couple of times, plus multiple reboots, to get my ThinkPad T400s to be able to turn on/off the Gobi card. Try: 1). Uninstalling all of the drivers / activation / everything connected to the Gobi card 2). Rebooting 3). DELETE the C:/DRIVERS / WIN / WWANQL directory -- this is where the Gobi driver / firmware gets stored prior to install 4). Re-download and reinstall the Gobi drivers 5). Reboot Good luck,
RocketDude
---------------------------
T400s 2801-CTO
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5 Posts

07-26-2010

Sweden

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  • Message 4 of 9

Re: Gobi2000 - Windows 7 x64

2010-07-27, 15:42 PM

Thanks for your comments!

 

  • BIOS settings ok
  • power settings ok
  • radio switch on laptop side on
  • reinstall of drivers not successful -> Wireless WAN Radio is off and can't turn on

Below have been listed the files and the order of their installation. Could you please inform which files and installation order lead to the working solution if you had Windows 7 64bit OS and Gobi2000?


INSTALLATION FILES AND SEQUENCE

  1. Power Management: 6iku08ww.exe
  2. Hotkey Features: 81vu13ww.exe
  3. Access Connections: 81c757ww.exe
  4. Qualcomm Gobi2000: 7xwc44ww.exe
  5. Qualcomm HS-USB: 7xwc27ww.exe

 

 

 

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921 Posts

11-26-2008

Norway

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Re: Gobi2000 - Windows 7 x64

2010-07-27, 23:12 PM

Maybe the problem is that you installed "5.Qualcomm HS-USB: 7xwc27ww.exe". Could you try to uninstall this one and try again? If you read under supported Thinkpad systems your computer is not listed. Also i got a W510 with the Gobi 2000 which is working fine, but i did not install the HS-USB. Also i do not have any devices with missing driver. As far as i understand "7xwc44ww.exe" is the correct driver for your adapter so not sure why you would need the Qualcomm HS-USB driver. If uninstalling this one don't help you could try to uninstall both drivers and reinstall only "7xwc44ww.exe".

 

With regards to the installation order i know that i always install the drivers first. I believe i followed the order listed below.

 

1.Power Management driver: 6iku08ww.exe
2.Qualcomm Gobi2000: 7xwc44ww.exe
3.Hotkey Features: 81vu13ww.exe
4.Access Connections: 81c757ww.exe

 

-gan

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5 Posts

07-26-2010

Sweden

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  • Message 6 of 9

Re: Gobi2000 - Windows 7 x64

2010-07-28, 16:51 PM

Thanks again for your support!

 

Several additional efforts were done but unfortunately not yet success

 

  • Qualcomm HS-USB (7xwc27ww.exe) and Qualcomm Gobi2000 (7xwc44ww.exe) was uninstalled -> Wireless WAN Radio can't be turned on
  • Qualcomm Gobi2000 (7xwc44ww.exe) was re-installed -> Wireless WAN Radio can't be turned on
  • Power Management driver (6iku08ww.exe), Qualcomm Gobi2000 (7xwc44ww.exe), Hotkey Features (81vu13ww.exe), Access Connections (81c757ww.exe) were uninstalled and re-installed -> Wireless WAN Radio can't be turned on
  • Gobi2000 miniPC Express Card was removed from motherboard and put back again -> not any effects -> Wireless WAN Radio can't be turned on
  • Access Connections asks SIM card PIN number, so assumption is that some communication is going through between hardware (Gobi2000 miniPC Express Card) and software (Access Connections) and Gobi2000 miniPC Express Card is not broken

Hard to figure out what to try next...a lot of efforts already tried. Still haven't yet lost the faith due to Gobi was earlier working...

 

Wanted to stay on Windows 7 64bit, any more tips which could be tried...

 

 

 

 

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5 Posts

07-26-2010

Sweden

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  • Message 7 of 9

Re: Gobi2000 - Windows 7 x64

2010-08-23, 10:01 AM

Got finally Gobi2000 working and here was the resolution:

 

A) Windows 7 was re-installed from the different installation disk

- it might be that Windows and/or installation disk was somehow corrupted

 

B) Lenovo software was installed in the order listed below

1.Power Management driver: 6iku08ww.exe
2.Qualcomm Gobi2000: 7xwc44ww.exe
3.Hotkey Features: 81vu13ww.exe
4.Access Connections: 81c757ww.exe

 

C) Wireless WAN Radio can be turned on with Fn+F5

 

Thanks for the support and tips, hopefully above will help if someone has similar kind of problems!

0 person found this solution to be helpful.

This helped me too

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1 Posts

10-12-2010

Örebro

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  • Message 8 of 9

Re: Gobi2000 - Windows 7 x64

2010-10-12, 6:50 AM
Has anyone got a solution for this problem? We have the same problem with Windows7 x64 on Lenobo W510.
We can't either uninstall the Gobi 2000 driver, the uninstaller/installer is starting but when the uninstall process is at the end the whole uninstall process inverts and the driver isn't uninstalld. How can we uninstall the driver in any other way ?

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0 Posts

01-28-2020

United States of America

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  • Message 9 of 9

Re: Gobi2000 - Windows 7 x64

2020-01-28, 12:17 PM

Have an old Lenovo X201 Win7/64 where only one serial port of the Gobi 2000 was visible in the Windows 7 device manager.
When connecting to the port an error was returned and the Lenovo GPS enabler did not find any hardware.

After downloading drivers from https://pcsupport.lenovo.com/us/en/downloads/migr-72938

..and  executing the 7xwc48ww.exe, selecting repair option and rebooting, both serial ports exposed by the Gobi 2000 where now visible:

 

 

 


The GPS Enabler now works and all is ok.

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