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  • Posts: 6
  • Registered: ‎03-02-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 55
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Hardware issues enough to warrant a replacement?

2019-03-02, 23:36 PM

I've had my brand new T480 for just over a month now and it's all been great aside from a few hardware issues and I was wondering whether they warrented a replacement?


The issues in question are-


1. The non-touch FHD screen has IPS glow along the bottom edge, which is noticeable on solid colour backgrounds (black and red being particularly bad). It’s also noticeable on white backgrounds, such as when I’m using my word processor of choice, LibreOffice.

It’s not just that there are some areas of the bottom of the screen that are lighter though, it’s that some areas are also darker than the rest of the screen. It’s like there’s not enough IPS glow.


2. The second issues is with the “K” key that it clicks when pressed. It used to be that it’d only happen when it was pressed fairly hard or in a certain way but now it clicks from normal usage… it’s as if it’s getting caught on something or that there’s something stuck in the chicklet mechanism. The “K” key also feels slightly different to the other keys, which in all honesty I could live with if it weren’t for the clicking noise. It’s really distracting an annoying.



So here are the questions…


a.) Are the above issues serious enough for me to request a replacement?

b.) If I end up requesting a replacement, how long will it take to arrive?

c.) Could I get a replacement cross-shipped (sent to me before I return my T480)? I’ve had Dell monitors cross-shipped in the past.



 Thanks for reading.

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