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2 Posts

05-04-2012

Troy, NY

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Help, T420s display/video card issue!

2012-05-04, 2:49 AM

Hi, all. I would appreciate for any input.

 

Recently it happened a lot with my T420s especially when I was on full-screen video playback. The screen suddenly became like the image I attach below and there was no response at all. Then after 30 seconds or so, the system would shut down. I suspect it a over-heat problem with my video card. BTW, the fan in my T420s is also running like crazy all the time, I have put up with this ever since I got my laptop

 

My last laptop was T61. With all the Nvidia video card problem before, I am so afraid this would hit me again. Should I return the laptop immediately to Lenovo. I am writing my thesis right now with this computer. Really cannot afford not having my computer for some time.

 

 

 

photo.JPG

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2483 Posts

04-08-2011

US

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  • Message 2 of 23

Re: Help, T420s display/video card issue!

2012-05-04, 5:22 AM

wrote:

Should I return the laptop immediately to Lenovo? I am writing my thesis right now with this computer.

 


Did the machine ship less than 21 days ago?  If yes, yes to the question above.  At least that is what  would do.

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273 Posts

01-24-2011

Columbus, OH

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Re: Help, T420s display/video card issue!

2012-05-04, 15:36 PM

I've seen 2 maybe 3 of these.

You'll need to send it back to Lenovo to get the systemboard replaced. (Video card issue of some sort)

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21115 Posts

12-20-2008

Australia, Melbourne

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Re: Help, T420s display/video card issue!

2012-05-06, 0:23 AM
it is better to exchange it for new one if you are within the DOA time period, or get it repaired if it is more than 21 days old.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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2651 Posts

03-21-2012

Malaysia

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Re: Help, T420s display/video card issue!

2012-05-08, 9:15 AM

Hi rpitiger,

 

Wow, what ur is something i've never seen before. I must agree with the rest of the guys in this discussion though. The best bet is to contact Lenovo service and arrange for a repair it does look as if the graphics on ur machine has malfuctioned.

 

However i would like to know what type of graphics card do you have and which operating system do u have installed?

 

Do let me know and let check if there a way or at least a work around that can help.

 

regards

 

 

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3 Posts

05-11-2012

Las Vegas

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  • Message 6 of 23

Re: Help, T420s display/video card issue!

2012-05-11, 23:24 PM

I have the same exact issue with my T420s. When I watch a video longer than 45 minutes, my T240s screen goes all white (exactly the same as the picture shown in this thread).

I did update the video drivers from Lenovo website but it did not resolve the problem.

Yes, the system is under warranty but is this a product defect or an engineering issue? Any suggestions would be greatly appreciated!

 

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3 Posts

05-17-2012

Finland

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  • Message 7 of 23

Re: Help, T420s display/video card issue!

2012-05-17, 9:02 AM

Same thing here.

Has anyone found any solution?

 

I have T420s, Win7 Pro 64-bit, i5-2520, Intel HD3000 graphics card.

 

http://i45.tinypic.com/vie6v5.jpg

 

 

 

Mod edit:  Converted pic to link per Forum rule, 50k limit on pics

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273 Posts

01-24-2011

Columbus, OH

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  • Message 8 of 23

Re: Help, T420s display/video card issue!

2012-05-17, 12:01 PM

The solution is to have the systemboard replaced.

I havn't seen a repeat of this issue on the few machines (2 or 3) since replacing the systemboard.

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3 Posts

05-17-2012

Finland

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  • Message 9 of 23

Re: Help, T420s display/video card issue!

2012-05-17, 12:06 PM
Thanks for the info. I'll contact Lenovo support.
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987 Posts

06-03-2011

US

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  • Message 10 of 23

Re: Help, T420s display/video card issue!

2012-05-17, 21:14 PM

wrote:

Really cannot afford not having my computer for some time.

 

 

 



If it is foreseeable that being without your computer would create a hardship, then you should consider upgrading to one of the warranties with on-site service. I have next business day on-site service on both of my ThinkPads and it makes life easier. 

X1 Carbon 3rd Gen Type 20BT i7-5500U, 2560x1440 (non-touch), Win 10 Pro, 8GB RAM, 512 SSD, Intel 7625 WiFi, BT 4.0 | ThinkVision P24q-10 monitor

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