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4 Posts

07-04-2010

British Colombia

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IBM Recovery Program

2010-07-04, 3:20 AM

Hello,

 

I recently installed a copy for Windows 7 Ultimate 64 bit onto my T61.  Prior to this OS, my T61 came with Windows XP Professional.  When installing Windows 7 Ultimate, I did a custom install and erased everything I had.  When I received my laptop, it didn't come with a recovery CD as my recovery image is in a hidden partition on the hard drive.  If I needed to recover the system image it could be accessed at startup by pressing F11 or by using Think Vantage.  I tried doing both these things and there were no options that allowed me to begin the recovery program.  The document that came with the packaging also told me to shutdown and boot my laptop and when "Windows Boot Manager" (I'm not sure what they mean by that) hold the down arrow key and select the IBM Recovery Program and begin the recovery.  I don't understand what's wrong.  Please let me know.  You're time is greatly appreciated.  Thanks. 

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21115 Posts

12-20-2008

Australia, Melbourne

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Re: IBM Recovery Program

2010-07-04, 4:44 AM

So you didn't create a set of recovery media discs before you installed the Win 7 Ultimate? You can still buy this discs from Lenovo for around 50 USD. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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5884 Posts

11-24-2007

United States of America

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Re: IBM Recovery Program

2010-07-04, 14:03 PM

welcome to the forum!

 

contact lenovo service at 800-565-3344 and explain the situation.   they may be able to send you recovery media at no charge.

ThinkStation P700      ThinkPad X1C7

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4 Posts

07-04-2010

British Colombia

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Re: IBM Recovery Program

2010-07-05, 5:52 AM

There was an FAQ sheet that came with the packaging that held my laptop.  It said that they didn't give out recovery dics as the steps outlined above would be sufficient. 

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5884 Posts

11-24-2007

United States of America

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Re: IBM Recovery Program

2010-07-05, 11:38 AM

correct.   however, if you explain the situation as i suggested (ie: that you tried the process and it failed) then they may send you the media at no charge.

 

call service. ;)

ThinkStation P700      ThinkPad X1C7

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4 Posts

07-04-2010

British Colombia

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Re: IBM Recovery Program

2010-07-10, 21:33 PM

Thanks for your time :)  I'll definitely give it a go. 

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67 Posts

06-03-2009

United States of America

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  • Message 7 of 7

Re: IBM Recovery Program

2010-07-11, 13:16 PM

I recently attempted to create the recovery media and discovered a number of corrupt and missing files in the recovery partition.  Contacted Lenovo customer service and after explaining the situation to them, they sent me a DVD set at no charge!  Give them a call.

T400 2764CTO
Windows 7 x64
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