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142 Posts

03-31-2008

California

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  • Message 1 of 4

Internet Explorer and Firefox crash appx once daily

2013-01-23, 17:02 PM

I have a pretty new T430s running 64-bit Win 7 Home Premium.  Almost daily my IE 9 will crash.  Maybe it is related to the NVIDIA GPU or the 16GB mSATA as those are peculiar to my configuration.  Firefox 18.0 crashes not quite as often, about 3~4 times per week.  Crashes usually happen when I'm not in front of the computer, e.g. I woke up this morning to this message:

 

Internet Explorer has stopped working

Problem signature:
  Problem Event Name:    BEX
  Application Name:    iexplore.exe
  Application Version:    9.0.8112.16457
  Application Timestamp:    50a2f9e3
  Fault Module Name:    StackHash_8b6d
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Offset:    b8e5b169
  Exception Code:    c0000005
  Exception Data:    00000008
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    8b6d
  Additional Information 2:    8b6d235a555f35a3ed0bd60e5521c68c
  Additional Information 3:    38ef
  Additional Information 4:    38eff1ba1c044d1dbe2410f293c3ac0e

 

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498 Posts

12-11-2012

North Carolina

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  • Location: North Carolina
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  • Message 2 of 4

Re: Internet Explorer and Firefox crash appx once daily

2013-01-23, 18:56 PM

Hello Onix,

 

I am not sure if you have already done this, I would suggest you to reset Internet Explorer here is the link to Microsofts article: http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings-in-Internet-Explorer-9

Please be aware that his will reset all plugins and remove all toolbars etc.

 

If you have already done this, or this does not help, can you please let us know what Operating System you are using, Does it occur with any website or just particular websites? How long has this been occuring?

Thank you for being a part of the Lenovo Family,

Catie

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142 Posts

03-31-2008

California

732 Signins

3630 Page Views

  • Posts: 142
  • Registered: ‎03-31-2008
  • Location: California
  • Views: 3630
  • Message 3 of 4

Re: Internet Explorer and Firefox crash appx once daily

2013-01-23, 19:13 PM

Another error just occured (message below).  Note I also have crashes with Firefox.  Not sure what webpage this happens with.  I usually have multiple tabs open on each browser.  I am running Win 7 Home Premium 64-bit; it was installed on laptop as shipped.  IE and FF are 32-bit versions.  Computer arrived late Nov 2012, and errors started early Jan 2013.

 

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    iexplore.exe
  Application Version:    9.0.8112.16457
  Application Timestamp:    50a2f9e3
  Fault Module Name:    MSHTML.dll
  Fault Module Version:    9.0.8112.16457
  Fault Module Timestamp:    50a30507
  Exception Code:    c0000005
  Exception Offset:    005c4b39
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    8b6d
  Additional Information 2:    8b6d235a555f35a3ed0bd60e5521c68c
  Additional Information 3:    38ef
  Additional Information 4:    38eff1ba1c044d1dbe2410f293c3ac0e

This is an example error with Firefox (also taken from event log):

 

 firefox.exe
   18.0.0.4752
   50e79fbd
   ntdll.dll
   6.1.7601.17725
   4ec49b8f
   c0000374
   000ce6c3
   3268
   01cdef8a73f937cb
   C:\Program Files (x86)\Mozilla Firefox\firefox.exe
   C:\Windows\SysWOW64\ntdll.dll    <<--   problem DLL
   d51fdd9e-5b7d-11e2-bd44-3c970e51bbe6

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498 Posts

12-11-2012

North Carolina

274 Signins

15035 Page Views

  • Posts: 498
  • Registered: ‎12-11-2012
  • Location: North Carolina
  • Views: 15035
  • Message 4 of 4

Re: Internet Explorer and Firefox crash appx once daily

2013-01-24, 19:38 PM

Onix,

 

Here is an interesting article on narrowing down and finding what is causing the error.

 

In addition here is the link to Microsofts Community Tread for a similar issue.

Thank you for being a part of the Lenovo Family,

Catie

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