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19 Posts

01-20-2010

Palo Alto, CA

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  • Message 1 of 17

Just got my T510 and the keyboard also flexes

2010-02-05, 23:22 PM

My model number is 4313-CTO (i7/4G RAM/320G 7200RPM/HD+), same to the member erik_h. Everything looks perfect except the keyboard (the right side of the keyboard flexes)...

 

I just called Lenovo tech support for keyboard replacing, they told me they can send me a new keyboard, but the thing is, if I decided to install the keyboard by myself and any damage happens, my warranty will be gone, that's so bad (I remember the keyboard is a Customer Replaceable Unit???) Can any Lenovo staff explain this?

 

The build quality of this machine is pretty good, the color of the screen is much better than my MacBook Pro (I didn't expect that). The wireless performance is absolutely amazing! There's a free WIFI signal near to my apartment, my MacBook Pro can barely connect to it and it drops frequently, but with my T510 (Centrino Advanced-N 6200) I can easily connect it and the signal strength is EXCELLENT, it's as fast as my local wired connection and pretty stable, that was truely impressive.

  
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49 Posts

01-29-2010

CA, US

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  • Message 2 of 17

Re: Just got my T510 and the keyboard also flexes

2010-02-05, 23:46 PM

From the doc, page 101 (I haven't received my t510 yet), it seems fairly straight forward. 

 

http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-74250

 

 

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21115 Posts

12-20-2008

Australia, Melbourne

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  • Message 3 of 17

Re: Just got my T510 and the keyboard also flexes

2010-02-05, 23:57 PM

keyboard installation is not that hard, but i doubt a new keyboard will fix your problem. What you should instead do, is to stick small circular felt pad under the keyboard on spots where it is flexing, this should usually get rid of the flexing problem.

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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25 Posts

01-26-2010

China

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  • Message 4 of 17

Re: Just got my T510 and the keyboard also flexes

2010-02-06, 2:06 AM

Anyone got T510 with non-flex keyboard?

T510
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21115 Posts

12-20-2008

Australia, Melbourne

20622 Signins

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  • Message 5 of 17

Re: Just got my T510 and the keyboard also flexes

2010-02-06, 2:28 AM

the flex is due to both insufficient support on the motherboard and/or the perforated keyboard design. So if you can give more support to the keyboard in area that is flexing by using things like small felt pads, then the flexing will go away. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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169 Posts

01-15-2010

United States of America

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  • Message 6 of 17

Re: Just got my T510 and the keyboard also flexes

2010-02-06, 14:54 PM

I got a new keyboard and the problem is 100% fixed.  My keyboard is completely stable across its entire width, which is to say that the keys on the right are just like the ones on the left.

 

Here's what i advise trying, just in case:

 

First, remove your keyboard.  It's really not hard to do.

 

Second, you'll see a black plastic cover over an empty port (the wifi port, i think?)  It's around where your "Y" key would be.

 

Remove the cover.  It's only a piece of folded plastic. 

 

If the cover was too "tall," it'll screw up your keyboard.  So use a pair of scissors to trim off a hair's beadth or two of both the vertical sides, and stick it back in.

 

Next: around where the "?" key was, you'll see a black folded cable.  It should be stuck on so that the fold is in a "hole," but if it's in the wrong place then the keyboard will rest on it and therefore flex.  It's just held by a sticker.  move it 0.5 mm if you need to.

 

Then put your keyboard back on.  Does that solve your problem?  If not, you've got a warped keyboard panel.  Just get a new one and you'll be all set.

 

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25 Posts

01-26-2010

China

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  • Message 7 of 17

Re: Just got my T510 and the keyboard also flexes

2010-02-06, 15:42 PM

Hi,

Could you provide your flex keyboard part number ? Is it the same as the one lenovo sent later?

T510
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169 Posts

01-15-2010

United States of America

197 Signins

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  • Message 8 of 17

Re: Just got my T510 and the keyboard also flexes

2010-02-06, 17:04 PM

 It's already packaged up so I can't say for sure. They sure look the same.  I think my original one was just a bit warped.

 

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132 Posts

11-29-2007

RTP, NC

141 Signins

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  • Message 9 of 17

Re: Just got my T510 and the keyboard also flexes

2010-02-06, 17:23 PM

From early reports of keyboard flex on the T510 (thanks erik_h!), the problem was quickly identified as affecting one particular keyboard (FRU: 45N2211).  It was discovered that a small percentage of this particular keyboard was not built to spec and could cause flex.  The fix is to replace it with another keyboard...either 45N2071 or 45N2141 (U.S. English).  As long as a proper keyboard is installed, the problem will be resolved....there is enough support underneath.

Regarding the statement of voiding your warranty....a blanket statement saying you will void your warranty with a CRU is ridiculous.  The only scenario this could happen is if during replacement of a CRU you cause additional damage.  For instance.....the keyboard replacement you will perform.....if you are not careful when plugging the keyboard onto the system board and you damage the connectors, the responsibility for this damage would be yours.

Just follow the replacement instructions located in the HMM and you should be fine....it is not hard.

I do have one request....after you perform your keyboard replacement, please post the FRU of the defective keyboard.  It would be nice to get confirmation on what was discovered.

 

Regards

 

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169 Posts

01-15-2010

United States of America

197 Signins

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  • Message 10 of 17

Re: Just got my T510 and the keyboard also flexes

2010-02-06, 19:43 PM

Since you really wanted to know, i cut the tape on the box ;)

 

The "flexy" one was a 45n2211.  I don't feel like pulling my laptop apart, but according to the shipping box for the replacement KB, the new (non-flexy) one is a 45n2141.

 

Do you want a video of the left side flex next?  Maybe i've got another bum unit--I'd be psyched if that got fixed as well!

 

Re installing:  It's pretty easy to get the KB out.  It's admittedly a bit scary to remove the cable.  It's very easy to reinsert it.

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