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2 Posts

03-04-2020

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Multiple intel ssd pro 5400 failure - Thinkpad T460

2020-03-04, 8:48 AM

We are facing issues with Intel SSD in Thinkpad T460 , this happened to a few number of devices in recent pasts . Below are the symptoms 

 

*Laptop will stuck in booting with Lenovo logo in the screen.

*Can't go to BIOS or any other settings

*BIOS will work only if we remove the SSD from the laptop 

*Connected the same SSD to other T460 or T450 - with same result

*Connecting other SSDs to same laptop will work

*SSD won't detect with external USB connectors (No option to recover the data either) 

*SSDs are Bitlocker encrypted 

 

Need help to figure out any workaround get the SSD back in working condition as it happens to many laptops . 

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6849 Posts

10-29-2009

United States of America

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Re:Multiple intel ssd pro 5400 failure - Thinkpad T460

2020-03-04, 20:59 PM

See if this helps:

https://support.lenovo.com/sk/en/solutions/ht506754

 

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2 Posts

03-04-2020

United States of America

3 Signins

25 Page Views

  • Posts: 2
  • Registered: ‎03-04-2020
  • Location: United States of America
  • Views: 25
  • Message 3 of 4

Re:Multiple intel ssd pro 5400 failure - Thinkpad T460

2020-03-05, 5:36 AM

Thanks for your response , I have tried using the bootable firmware update tool but the problem is none of the SSDs are detecting any more to update the firmware , The tool says no SSD connected . Please advice 

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6849 Posts

10-29-2009

United States of America

17782 Signins

165144 Page Views

  • Posts: 6849
  • Registered: ‎10-29-2009
  • Location: United States of America
  • Views: 165144
  • Message 4 of 4

Re:Multiple intel ssd pro 5400 failure - Thinkpad T460

2020-03-05, 17:22 PM

If the tool doesn't work, I think the drive might be so far gone that it can't be recovered.  I recommend calling support to find out what your options are.

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