Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: T400 / T500 and newer T series Laptops
All Forum Topics
Options

3 Posts

06-17-2011

Netherlands

3 Signins

13 Page Views

  • Posts: 3
  • Registered: ‎06-17-2011
  • Location: Netherlands
  • Views: 13
  • Message 1 of 7

New thinkpad hardware problem?

2011-06-17, 7:46 AM

Hi,

 

My gf bought a thinkpad about 4 days ago, which came with windows 7 home. I promptly put windows 7 ultimate on it and installed all the drivers from lenovo support center. 

 

Then just today, upon turning it on, the bios screen is flipped in the horrizontal plane (like if you look in the mirror) and extremely blurry. Windows is the same, everything flipped and blurry, making the writing unreadable. The mouse movements are also flipped.

 

So then i endure like 1 hour of being screamed at!!! because i **bleep**ed up her laptop! Yep, installing windows on it must be the culprit right?

 

Or is it more likely a hardware problem, since windows has nothing to do with the bios screen also being messed up...

Reply
Options

9644 Posts

12-27-2009

Canada

3314 Signins

95288 Page Views

  • Posts: 9644
  • Registered: ‎12-27-2009
  • Location: Canada
  • Views: 95288
  • Message 2 of 7

Re: New thinkpad hardware problem?

2011-06-17, 9:10 AM
Sounds like a hardware issue, especially because it occurs at BIOS.

Is it a regular kind of blurry or a garbled/corrupted kind of blurry?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
Reply
Options

3 Posts

06-17-2011

Netherlands

3 Signins

13 Page Views

  • Posts: 3
  • Registered: ‎06-17-2011
  • Location: Netherlands
  • Views: 13
  • Message 3 of 7

Re: New thinkpad hardware problem?

2011-06-17, 10:22 AM

A garbled kind, take a normal laptop and look at it in a mirror and that's what it is like. Even the bios post screen is flipped.... i hooked it up to an extenal monitor and it looks normal in the external monitor, so it must be a screen hardware problem on the laptop.

 

The crazy thing is i still can't convince her (or her supersticous chinese family) that it isn't my fault or a software issue!

Reply
Options

315 Posts

02-21-2008

Singapore

577 Signins

3826 Page Views

  • Posts: 315
  • Registered: ‎02-21-2008
  • Location: Singapore
  • Views: 3826
  • Message 4 of 7

Re: New thinkpad hardware problem?

2011-06-17, 16:39 PM

sounds like either video driver problem or memory issues.

 

The graphic card share some memory with the main board, so what you may want to do is to take out the memory cards, swap places and reboot.

 

Some of the lenovo components need special drivers, eg Intel Graphics driver. If you started with the default from window 7 ultimate, it may not be the correct one (the correct lenovo one may not be installed as it's version is lower than the ultimate one). From the external monitor, download the latest lenovo driver, place it on the desktop. Then using the device manger, uninstall the current graphic driver and reboot. If it works, your bootup would be correct (hence proving it is graphic driver problem), then the lenovo screen will be the basic 1024x768 (ugly and fat) screen, no matter, just install the correct lenovo graphic driver, reboot and you are done.

 

another possible testing is to create another partition, around 30GB (window 7 can do it easily, as it has a good partition tool build in). Then install window 7 home on the new partition, during bootup you can select either of the OS, in this test case, select the Win7 home and if it starts correctly then proven it's win7 ultimate issue.

 

I don't think it is the hardware problem as in the original setting with window home, it works......

Reply
Options

21115 Posts

12-20-2008

Australia, Melbourne

20622 Signins

444194 Page Views

  • Posts: 21115
  • Registered: ‎12-20-2008
  • Location: Australia, Melbourne
  • Views: 444194
  • Message 5 of 7

Re: New thinkpad hardware problem?

2011-06-17, 23:15 PM
try to do a bios reset in the bios menu and see whether that helps.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Reply
Options

9644 Posts

12-27-2009

Canada

3314 Signins

95288 Page Views

  • Posts: 9644
  • Registered: ‎12-27-2009
  • Location: Canada
  • Views: 95288
  • Message 6 of 7

Re: New thinkpad hardware problem?

2011-06-18, 13:40 PM
The BIOS screen being flipped sounds weird. Try an Ubuntu boot disc. Also try using Ctrl+Alt+Up or Ctrl+Alt+Down to try and flip the screen in Windows.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
Reply
Options

3322 Posts

07-31-2008

Pakistan

1715 Signins

151632 Page Views

  • Posts: 3322
  • Registered: ‎07-31-2008
  • Location: Pakistan
  • Views: 151632
  • Message 7 of 7

Re: New thinkpad hardware problem?

2011-06-18, 21:33 PM

Hi StoutBeer and welcome to the forum!

 

Please tell us which ThinkPad it is, specifically it's 7 character product number (looks like 2668-KHU), it can be found on the back sticker.

------------------------------------------------------------

Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]

IdeaPad: U350

Apple:- Macbook Air [Snow Leopard]
Did someone help you today? Compliment them with a
Kudos!
Was your question answered today? Mark it as an Accepted Solution
de.gif  Lenovo Deutsche Community   es.gif  Lenovo Comunidad en Español 
Visit my YouTube Channel

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms