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ThinkPad NotebooksThinkPad: T400 / T500 and newer T series Laptops
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237 Posts

10-18-2008

Amsterdam

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Re: R400/T400/T500/W500: Switchable graphics issues with Win 7

2010-12-23, 23:07 PM

Mark,

 

Thank you and JameZ for your continued work on this topic. I assume you can understand that my perception is different from yours: It's not about yet another little issue with a very specific switchable graphics driver. It's about getting things right in the first place. So far, Lenovo has failed to deliver.

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15 Posts

09-02-2008

Singapore

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Re: R400/T400/T500/W500: Switchable graphics issues with Win 7

2010-12-27, 12:16 PM
I think it is safe to assume that the error is very much widespread across all different variants of T400, regardless of system configurations and settings. This is a very, very low level, basic driver issue. I think the old thread has enough specification reports and all.

This is already a very long overdue issue. Most people, with the limited knowledge they have, already tried to contribute in forms of testing, workarounds, and others - something that Lenovo should do in the first place. This is a very poor handling of the matter.

Why can't you just take the latest stock catalyst driver (which fixes the switchable issue, with the only problem being unable to adjust brightness in dedicated mode) and get a new driver rolling, without any extra stuff? Really.... This is really annoying.
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71 Posts

03-12-2009

Ecuador

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Re: R400/T400/T500/W500: Switchable graphics issues with Win 7

2010-12-28, 1:07 AM

@JameZ,

 

I've answered your PM. Sorry for the delay, the forum didn't email me I had a new PM. I just noticed today.

 

@shinigami7th

 

It seems that the problem now isn't the ATI driver, but rather the Intel one.

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3538 Posts

07-12-2010

Malaysia

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Re: R400/T400/T500/W500: Switchable graphics issues with Win 7

2010-12-28, 4:52 AM
@Edbert,

Got your PM and have logged a case to engineering for their investigation.

//JameZ
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3538 Posts

07-12-2010

Malaysia

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Re: R400/T400/T500/W500: Switchable graphics issues with Win 7

2010-12-30, 3:38 AM
@Edbert,

As based on your dump on Outlook 2007. Engineering has reverted the following.

- Installed Lenovo Preload : Win7 Ultimate x64Bit
- fully updated using TVSU
- disabled in BIOS the ATI video card
- installed Office 2007
- started and configured outlook to my Gmail profile
- created one calendar entry
- open and close the "TO-DO Bar" -> no problem detected
- open and close the Calendar -> no problem detected
- enabled the ATI card in BIOS
- repeated the testing steps with Outlook 2007 -> same result
- disabled the ATI card in BIOS
- based on the provided dump file, the customer is using Outlook.exe version 12.0.6539.5000 and the default Outlook 2007 is using 12.0.45180.1014 file version. This is also my file version
NOTE: This version is present, when the customer installs the KB2288953/MS10-064 version of the Office Security update
- Updated Office to SP2
- Outlook.exe file version is now 12.0.6423.1000
- repeated the testing steps -> no problem detected
- Installed the KB2288953/MS10-064 and installed
- Outlook.exe file version is now 12.0.6539.5000 (same as the customer is using)
- repeated the testing steps -> no problem detected

---

Engineering is asking a step by step description on how you switch display card and also how did you reproduce the crash?

//JameZ
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71 Posts

03-12-2009

Ecuador

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Re: R400/T400/T500/W500: Switchable graphics issues with Win 7

2010-12-30, 5:27 AM




JameZ,

I have Switchable Graphics selected in BIOS. Driver version is 8.752.4.0 for both cards (according to device manager). Outlook 2007 is version 12.0.6548.5000 SP2 MSO (12.0.6545.5004)

1. Select Intel IGP by right clicking on the Power Manager v3.31 and select Switchable Graphics--> Energy Saving

2. Set Outlook to start at the Outlook TOday screen (Tools --> Options --> Other --> Advanced Options --> Start at this folder and select Personal Folders).

2. Start Outlook, it will crash in the Outlook Today screen.


Please forward all this additional info to engineering:
'

I have VS2008, and started Outlook (with the conditions stated above) with a debugger. Outlook will start but after a few seconds, the debugger notifies the following exception:

Unhandled exception at 0x762d9c7f in OUTLOOK.EXE: 0xC0000005: Access violation writing location 0x44724000.

The call stack at the time of the crash is as follows:

> msvcrt.dll!762d9c7f()
[Frames below may be incorrect and/or missing, no symbols loaded for msvcrt.dll]
msvcrt.dll!762d9c39()
msvcrt.dll!762d98da()
user32.dll!74b868ea()
user32.dll!74b86899()
user32.dll!74b87d31()
user32.dll!74b87dfa()
MSO.DLL!69e7cb79()
OUTLOOK.EXE!2ff9b261()
OUTLOOK.EXE!2f62a5ff()
OUTLOOK.EXE!2f62a5ed()
OUTLOOK.EXE!2f52c41e()
kernel32.dll!76993677()
ntdll.dll!77409d42()
ntdll.dll!77409d15()

And here's the startup log:


'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ntdll.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\kernel32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\KernelBase.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\msvcr80.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msvcrt.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\advapi32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\sechost.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\rpcrt4.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\sspicli.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\cryptbase.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\gdi32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\user32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\lpk.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\usp10.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\imm32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msctf.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ole32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\credui.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\apphelp.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\AppPatch\AcSpecfc.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7600.16661_none_ebfb56996c72aefc\comctl32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mscms.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\userenv.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\profapi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\shlwapi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\shell32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\winmm.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ddraw.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\dciman32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\setupapi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\cfgmgr32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\oleaut32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\devobj.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\dwmapi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mpr.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\comdlg32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ws2_32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\nsi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\AppPatch\AcLayers.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\winspool.drv'
'OUTLOOK.EXE': Loaded 'C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\microsoft shared\OFFICE12\MSO.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\uxtheme.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\OLMAPI32.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\version.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\clbcatq.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msimtf.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\3082\OUTLLIBR.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\microsoft shared\OFFICE12\MSORES.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\davclnt.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\davhlpr.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\microsoft shared\OFFICE12\3082\MSOINTL.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mscoree.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\microsoft shared\OFFICE12\RICHED20.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\3082\MAPIR.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\sfc.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\sfc_os.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\WWLIB.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\OART.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msimg32.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\CONTAB32.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\System\MSMAPI\3082\MSNCON32.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\winsxs\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4974_none_50940634bcb759cb\msvcr90.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\System\MSMAPI\MSNCON32.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\secur32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\crypt32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msasn1.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\wininet.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\normaliz.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\iertutil.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\urlmon.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\xmllite.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\shfolder.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\sxs.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\System\MSMAPI\3082\MSMAPI32.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\System\MSMAPI\3082\MSNCONR.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\MSPST32.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\cryptsp.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\rsaenh.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\RpcRtRemote.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mssprxy.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ntmarta.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\Wldap32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ieframe.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\psapi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\oleacc.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mshtml.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\WindowsCodecs.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\ADDINS\ColleagueImport.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mapi32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\netapi32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\netutils.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\srvcli.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\wkscli.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\iTunes\iTunesOutlookAddIn.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\OMSMAIN.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\OutlookChangeNotifierAddIn.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\msvcp80.dll'
ASL checking for logging parameters in environment variable "OUTLOOK.EXE.log"
ASL checking for logging parameters in environment variable "asl.log"
ASL logging to file "C:\Users\Eduardo\AppData\Roaming\Apple Computer\Logs\asl.001136_30Dec10.log"
[ASL ASL] ====================
[ASL ASL] OUTLOOK.EXE begins
[ASL ASL] ====================
[ASL ASL] parent: 2296 "devenv.exe"
[ASL ASL] command line: "C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE"
[ASL ASL] ALLUSERSPROFILE=C:\ProgramData
[ASL ASL] APPDATA=C:\Users\Eduardo\AppData\Roaming
[ASL ASL] asl.log=Destination=file;OnFirstLog=command,environment,parent
[ASL ASL] CLASSPATH=.;C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
[ASL ASL] CommonProgramFiles=C:\Program Files (x86)\Common Files
[ASL ASL] CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
[ASL ASL] CommonProgramW6432=C:\Program Files\Common Files
[ASL ASL] COMPUTERNAME=RENE
[ASL ASL] ComSpec=C:\Windows\system32\cmd.exe
[ASL ASL] FP_NO_HOST_CHECK=NO
[ASL ASL] HOMEDRIVE=C:
[ASL ASL] HOMEPATH=\Users\Eduardo
[ASL ASL] LOCALAPPDATA=C:\Users\Eduardo\AppData\Local
[ASL ASL] LOGONSERVER=\\RENE
[ASL ASL] NUMBER_OF_PROCESSORS=2
[ASL ASL] OS=Windows_NT
[ASL ASL] PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
[ASL ASL] PROCESSOR_ARCHITECTURE=x86
[ASL ASL] PROCESSOR_ARCHITEW6432=AMD64
[ASL ASL] PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 23 Stepping 6, GenuineIntel
[ASL ASL] PROCESSOR_LEVEL=6
[ASL ASL] PROCESSOR_REVISION=1706
[ASL ASL] ProgramData=C:\ProgramData
[ASL ASL] ProgramFiles=C:\Program Files (x86)
[ASL ASL] ProgramFiles(x86)=C:\Program Files (x86)
[ASL ASL] ProgramW6432=C:\Program Files
[ASL ASL] PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
[ASL ASL] PUBLIC=C:\Users\Public
[ASL ASL] QTJAVA=C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
[ASL ASL] SESSIONNAME=Console
[ASL ASL] SystemDrive=C:
[ASL ASL] SystemRoot=C:\Windows
[ASL ASL] TEMP=C:\Users\Eduardo\AppData\Local\Temp
[ASL ASL] TMP=C:\Users\Eduardo\AppData\Local\Temp
[ASL ASL] TVT=C:\Program Files (x86)\Lenovo
[ASL ASL] USERDOMAIN=Rene
[ASL ASL] USERNAME=Eduardo
[ASL ASL] USERPROFILE=C:\Users\Eduardo
[ASL ASL] VBOX_INSTALL_PATH=C:\Program Files\Oracle\VirtualBox\
[ASL ASL] VisualStudioDir=C:\Users\Eduardo\Documents\Visual Studio 2008
[ASL ASL] VS90COMNTOOLS=c:\Program Files (x86)\Microsoft Visual Studio 9.0\Common7\Tools\
[ASL ASL] WecVersionForRosebud.8F8=2
[ASL ASL] WecVersionForRosebud.E70=3
[ASL ASL] windir=C:\Windows
[ASL ASL] __COMPAT_LAYER=ElevateCreateProcess
[ASL ASL] PATH=C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files (x86)\Microsoft Visual Studio 8\SDK\v2.0\Bin;C:\Users\Eduardo\Downloads;C:\Program Files\ThinkPad\Bluetooth Software\;C:\Program Files\ThinkPad\Bluetooth Software\syswow64;C:\Program Files (x86)\QuickTime\QTSystem\;C:\Program Files (x86)\Windows Live\Shared;C:\Sun\AppServer\bin;C:\Users\Eduardo\AppData\Roaming\Microsoft\Windows\Start Menu\Programs;C:\Program Files (x86)\Microsoft Visual Studio 9.0\;c:\Program Files (x86)\Microsoft Visual Studio 9.0\VC\bin
[OutlookChangeNotifierAddin ASLog] |Info| Add-in loading: initialiazing listeners...
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mssphtb.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\ADDINS\UmOutlookAddin.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\3082\UmOutlookStrings.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\tapi32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\rtutils.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mlang.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\wintrust.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\OUTLCTL.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\dnsapi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\jscript.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msls31.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\d2d1.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\DWrite.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\dxgi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\d3d10_1.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\d3d10_1core.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\atiuxpag.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\igd10umd32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\d3d10.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\d3d10core.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files\Lenovo\HOTKEY\HKVOLKEY.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\propsys.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\System\Ole DB\oledb32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msdart.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\bcrypt.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\System\Ole DB\oledb32r.dll', Binary was not built with debug information.
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\StructuredQuery.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msiltcfg.dll'
First-chance exception at 0x762d9cc6 in OUTLOOK.EXE: 0xC0000005: Access violation writing location 0x4182aaab.
Unhandled exception at 0x762d9cc6 in OUTLOOK.EXE: 0xC0000005: Access violation writing location 0x4182aaab.



From what I can tell, Outlook is loading some DLL related to Direct3d and something related to the Intel driver (igd10umd32).

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71 Posts

03-12-2009

Ecuador

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Re: R400/T400/T500/W500: Switchable graphics issues with Win 7

2010-12-30, 5:29 AM
Sorry for the two part answer, but there's a character limit that my post didn't meet.


Now, I closed Outlook (and debugger), and switched to the ATI card, using Power Manager (right click and so on), then started Outlook from the debugger, here's the startup log (Outlook was perfectly functional all the time, no crashes):


'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ntdll.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\kernel32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\KernelBase.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\msvcr80.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msvcrt.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\advapi32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\sechost.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\rpcrt4.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\sspicli.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\cryptbase.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\gdi32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\user32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\lpk.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\usp10.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\imm32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msctf.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ole32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\credui.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\apphelp.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\AppPatch\AcSpecfc.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7600.16661_none_ebfb56996c72aefc\comctl32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mscms.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\userenv.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\profapi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\shlwapi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\shell32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\winmm.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ddraw.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\dciman32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\setupapi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\cfgmgr32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\oleaut32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\devobj.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\dwmapi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mpr.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\comdlg32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ws2_32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\nsi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\AppPatch\AcLayers.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\winspool.drv'
'OUTLOOK.EXE': Loaded 'C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\microsoft shared\OFFICE12\MSO.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\uxtheme.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\OLMAPI32.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\version.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\clbcatq.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msimtf.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\3082\OUTLLIBR.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\microsoft shared\OFFICE12\MSORES.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\davclnt.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\davhlpr.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\microsoft shared\OFFICE12\3082\MSOINTL.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mscoree.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\microsoft shared\OFFICE12\RICHED20.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\3082\MAPIR.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\sfc.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\sfc_os.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\WWLIB.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\OART.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msimg32.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\CONTAB32.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\System\MSMAPI\3082\MSNCON32.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\winsxs\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4974_none_50940634bcb759cb\msvcr90.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\System\MSMAPI\MSNCON32.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\secur32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\crypt32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msasn1.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\wininet.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\normaliz.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\iertutil.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\urlmon.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\xmllite.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\shfolder.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\sxs.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\System\MSMAPI\3082\MSMAPI32.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\System\MSMAPI\3082\MSNCONR.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\MSPST32.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\cryptsp.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\rsaenh.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\RpcRtRemote.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mssprxy.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ntmarta.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\Wldap32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ieframe.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\psapi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\oleacc.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mshtml.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\WindowsCodecs.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\ADDINS\ColleagueImport.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mapi32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\netapi32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\netutils.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\srvcli.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\wkscli.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\iTunes\iTunesOutlookAddIn.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\OMSMAIN.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\OutlookChangeNotifierAddIn.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\msvcp80.dll'
ASL checking for logging parameters in environment variable "OUTLOOK.EXE.log"
ASL checking for logging parameters in environment variable "asl.log"
ASL logging to file "C:\Users\Eduardo\AppData\Roaming\Apple Computer\Logs\asl.001505_30Dec10.log"
[ASL ASL] ====================
[ASL ASL] OUTLOOK.EXE begins
[ASL ASL] ====================
[ASL ASL] parent: 1472 "devenv.exe"
[ASL ASL] command line: "C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE"
[ASL ASL] ALLUSERSPROFILE=C:\ProgramData
[ASL ASL] APPDATA=C:\Users\Eduardo\AppData\Roaming
[ASL ASL] asl.log=Destination=file;OnFirstLog=command,environment,parent
[ASL ASL] CLASSPATH=.;C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
[ASL ASL] CommonProgramFiles=C:\Program Files (x86)\Common Files
[ASL ASL] CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
[ASL ASL] CommonProgramW6432=C:\Program Files\Common Files
[ASL ASL] COMPUTERNAME=RENE
[ASL ASL] ComSpec=C:\Windows\system32\cmd.exe
[ASL ASL] FP_NO_HOST_CHECK=NO
[ASL ASL] HOMEDRIVE=C:
[ASL ASL] HOMEPATH=\Users\Eduardo
[ASL ASL] LOCALAPPDATA=C:\Users\Eduardo\AppData\Local
[ASL ASL] LOGONSERVER=\\RENE
[ASL ASL] NUMBER_OF_PROCESSORS=2
[ASL ASL] OS=Windows_NT
[ASL ASL] PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
[ASL ASL] PROCESSOR_ARCHITECTURE=x86
[ASL ASL] PROCESSOR_ARCHITEW6432=AMD64
[ASL ASL] PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 23 Stepping 6, GenuineIntel
[ASL ASL] PROCESSOR_LEVEL=6
[ASL ASL] PROCESSOR_REVISION=1706
[ASL ASL] ProgramData=C:\ProgramData
[ASL ASL] ProgramFiles=C:\Program Files (x86)
[ASL ASL] ProgramFiles(x86)=C:\Program Files (x86)
[ASL ASL] ProgramW6432=C:\Program Files
[ASL ASL] PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
[ASL ASL] PUBLIC=C:\Users\Public
[ASL ASL] QTJAVA=C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
[ASL ASL] SESSIONNAME=Console
[ASL ASL] SystemDrive=C:
[ASL ASL] SystemRoot=C:\Windows
[ASL ASL] TEMP=C:\Users\Eduardo\AppData\Local\Temp
[ASL ASL] TMP=C:\Users\Eduardo\AppData\Local\Temp
[ASL ASL] TVT=C:\Program Files (x86)\Lenovo
[ASL ASL] USERDOMAIN=Rene
[ASL ASL] USERNAME=Eduardo
[ASL ASL] USERPROFILE=C:\Users\Eduardo
[ASL ASL] VBOX_INSTALL_PATH=C:\Program Files\Oracle\VirtualBox\
[ASL ASL] VisualStudioDir=C:\Users\Eduardo\Documents\Visual Studio 2008
[ASL ASL] VS90COMNTOOLS=c:\Program Files (x86)\Microsoft Visual Studio 9.0\Common7\Tools\
[ASL ASL] WecVersionForRosebud.5C0=2
[ASL ASL] WecVersionForRosebud.780=3
[ASL ASL] windir=C:\Windows
[ASL ASL] __COMPAT_LAYER=ElevateCreateProcess
[ASL ASL] PATH=C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files (x86)\Microsoft Visual Studio 8\SDK\v2.0\Bin;C:\Users\Eduardo\Downloads;C:\Program Files\ThinkPad\Bluetooth Software\;C:\Program Files\ThinkPad\Bluetooth Software\syswow64;C:\Program Files (x86)\QuickTime\QTSystem\;C:\Program Files (x86)\Windows Live\Shared;C:\Sun\AppServer\bin;C:\Users\Eduardo\AppData\Roaming\Microsoft\Windows\Start Menu\Programs;C:\Program Files (x86)\Microsoft Visual Studio 9.0\;c:\Program Files (x86)\Microsoft Visual Studio 9.0\VC\bin
[OutlookChangeNotifierAddin ASLog] |Info| Add-in loading: initialiazing listeners...
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mssphtb.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\ADDINS\UmOutlookAddin.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\3082\UmOutlookStrings.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\tapi32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\rtutils.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mlang.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\wintrust.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\OUTLCTL.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\dnsapi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\jscript.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msls31.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\d2d1.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\DWrite.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\dxgi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\d3d10_1.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\d3d10_1core.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\atiuxpag.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\atidxx32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\propsys.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\d3d10.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\d3d10core.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\System\Ole DB\oledb32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msdart.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\bcrypt.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\System\Ole DB\oledb32r.dll', Binary was not built with debug information.
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\StructuredQuery.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msiltcfg.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\OUTLACCT.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msident.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\pstorec.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\atl.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msoeacct.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msoert2.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\inetcomm.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\INETRES.dll', Binary was not built with debug information.
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ACCTRES.dll', Binary was not built with debug information.
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\msxml3.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\OUTLPH.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Internet Explorer\ieproxy.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\wsock32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\mswsock.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\WSHTCPIP.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\wship6.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\microsoft shared\Windows Live\WLIDNSP.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\IPHLPAPI.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\winnsi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\rasadhlp.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\FWPUCLNT.DLL'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\OUTLMIME.DLL'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\schannel.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\credssp.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\dhcpcsvc.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\dhcpcsvc6.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\ncrypt.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\bcryptprimitives.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\gpapi.dll'
First-chance exception at 0x74a9b727 in OUTLOOK.EXE: 0x0000071A: The remote procedure call was cancelled.
The thread 'Win32 Thread' (0xba0) has exited with code 0 (0x0).
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\security.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\wdigest.dll'
The thread 'Win32 Thread' (0xe74) has exited with code 0 (0x0).
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\System\MSMAPI\msidcrl40.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\SensApi.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\imagehlp.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\cryptnet.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\cabinet.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\devrtl.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\rasapi32.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\rasman.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\PeerDist.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\authz.dll'
'OUTLOOK.EXE': Loaded 'C:\Windows\SysWOW64\nlaapi.dll'
'OUTLOOK.EXE': Loaded 'C:\Program Files (x86)\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL'
First-chance exception at 0x74a9b727 in OUTLOOK.EXE: 0x80040155: Interface not registered.
First-chance exception at 0x74a9b727 in OUTLOOK.EXE: 0x80040155: Interface not registered.
The thread 'Win32 Thread' (0xab0) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0xf0c) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0xa18) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0xb08) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x728) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x11b0) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x98) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0xd98) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x8c0) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0xaa4) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x103c) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0xc64) has exited with code 0 (0x0).
'OUTLOOK.EXE': Loaded 'C:\Program Files\Lenovo\HOTKEY\HKVOLKEY.dll'
The thread 'Win32 Thread' (0x2cc) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x101c) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x1070) has exited with code 0 (0x0).

Ok, hope that helps. It's late in the night, and I am tired. Tomorrow I will do the same with Messenger 2011 and post the information on the forum.
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71 Posts

03-12-2009

Ecuador

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  • Message 58 of 141

Re: R400/T400/T500/W500: Switchable graphics issues with Win 7

2010-12-30, 5:40 AM

Notice that when using the ATI card, igd10umd32.dll is not loaded, but rather atidxx32.dll (I pressume this dll is related to the ATI driver), and Outlook doesn't crash when using the ATI card. Also notice that I switch cards with Power Manager, not in the BIOS.

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3538 Posts

07-12-2010

Malaysia

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  • Message 59 of 141

Re: R400/T400/T500/W500: Switchable graphics issues with Win 7

2011-01-03, 16:12 PM
@Edbert,

Thanks for the information, I've passed it to engineering.

//JameZ
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3538 Posts

07-12-2010

Malaysia

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  • Posts: 3538
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  • Location: Malaysia
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  • Message 60 of 141

Re: R400/T400/T500/W500: Switchable graphics issues with Win 7

2011-01-10, 5:28 AM

@Edbert,

 

Engineering did not have the Outlook 2007 version which you have provided however engineering was able to test with the following Outlook.

 

Outlook 2007 (12.0.6539.5000) SP2 MSO (12.0.6425.1000)
Outlook 2007 (12.0.6550.5001) SP2 MSO (12.0.6452.1000)

 

Followed your way of setting the Outlook and Energy Star settings to Start Outlook into Personal Folders however was unable to replicate issue.

 

Engineering suggested to update the following patch.

http://support.microsoft.com/kb/2458611

-> Once the patch has been done, do reboot and test Outlook if it still hangs.

 

If problem still persist, could you test your Outlook with a Gmail and set the Gmail account as default and see if problem persist using a Gmail account as well. (Testing purposes).

 

//JameZ

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