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3538 Posts

07-12-2010

Malaysia

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Re: R400/T400/T500/W500: Switchable graphics - NEW issues with 8.752.4 video drivers - crashes on In

2011-01-25, 1:46 AM
@lenardg,

Am sorry for missing that one out, will format it to a x64 to test.

@All,

Could everyone uninstall both the patches (KB2454826 and KB2028560) as suggested by ColonelONeill and see if it helps.

//JameZ
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9644 Posts

12-27-2009

Canada

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Re: R400/T400/T500/W500: Switchable graphics - NEW issues with 8.752.4 video drivers - crashes on In

2011-01-25, 2:33 AM
Actually, I'm running a 32-bit version of Windows 7 and do indeed experience crashes when either update is installed.

I'll see if the order in which I install the updates makes a difference.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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71 Posts

03-12-2009

Ecuador

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Re: R400/T400/T500/W500: Switchable graphics - NEW issues with 8.752.4 video drivers - crashes on In

2011-01-25, 2:37 AM

@JameZ,

 

Went ahead and uninstalled both KB2028560 and KB2454826 , installed the 8.752 drivers, and can confirm that IE9/Firefox 4 (with GPU acceleration enabled) still crash. Outlook 2007 crashes too, and Live Messenger 2011 hangs. I can also confirm that Skype version 5.1.0.104 crashes on startup. All when running the Intel IGP, no problems with the ATI card. The Intel driver is seriously flawed. Running Windows 7 x64.

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3538 Posts

07-12-2010

Malaysia

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Re: R400/T400/T500/W500: Switchable graphics - NEW issues with 8.752.4 video drivers - crashes on In

2011-01-26, 3:56 AM
@All,

My test results as follows.

MTM: 2767V7U
BIOS: 3.21
OS: Win 7 Ulti x64 - Retail
GPU: 8.752.4.0
RAM: 2GB
Power Profile: Maximum Performance

Win Updates installed as follows.
-KB2120976
-KB9811112
-KB958685
-KB981351
-KB978601
-KB979309

Running Skype 5.1.0.104 and Live Messenger 2011 15.4.3508.1109 smoothly while on Intel GPU.

Will install IE9 and FF4 to see if it crashes.

//JameZ
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71 Posts

03-12-2009

Ecuador

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Re: R400/T400/T500/W500: Switchable graphics - NEW issues with 8.752.4 video drivers - crashes on In

2011-01-26, 4:44 AM

Well, I give up. I just don't have the time nor resources to continue with this dog chase, Lenovo trying to prove nothing's wrong with the new drivers when there are several people complaining about them. I'll just live with it until this thing dies or can afford a new computer. I just can't believe I as a customer have to do engineering's job to reproduce the problem.

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3538 Posts

07-12-2010

Malaysia

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Re: R400/T400/T500/W500: Switchable graphics - NEW issues with 8.752.4 video drivers - crashes on In

2011-01-26, 5:01 AM
@Edbert,

It is not I am trying to prove that there is nothing wrong with the drivers, is just we must replicate the issue in order to bring this up to a higher level to request them to check the drivers.

It is not possible to head over to Intel or Nvidia and tell them ... Your drivers are not working based on several customers reports. Engineering would require to do a report on what are the causes, what software has been installed and how to replicate it before the vendors will look into it.

I really do appreciate those who has contributed so far and we would want to get this solved as soon as possible as well.

//JameZ

p.s installing IE9 now.
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3538 Posts

07-12-2010

Malaysia

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Re: R400/T400/T500/W500: Switchable graphics - NEW issues with 8.752.4 video drivers - crashes on In

2011-01-26, 5:32 AM

@All,

After installing IE9 ... Skype and MSN also crash.
After installing IE9 ... 3 new KB added
-KB2259539
-KB2028560
-KB2028551

---
Uninstall IE9 -> Skype works fine however MSN still crash
---
Uninstall KB2259539 -> Skype works fine however MSN still crash
---
Uninstall KB2028560 -> Skype works fine and MSN works fine.
---

 

@All,

 

Try uninstalling KB2259539, IE9 and KB2028560

 

//JameZ

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71 Posts

03-12-2009

Ecuador

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Re: R400/T400/T500/W500: Switchable graphics - NEW issues with 8.752.4 video drivers - crashes on In

2011-01-26, 5:41 AM

@JameZ,

 

Was venting a little, nothing personal. I guess now that you have been able to reproduce the crash, you can report your findings to engineering. Thank you for your efforts, JameZ.

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3538 Posts

07-12-2010

Malaysia

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Re: R400/T400/T500/W500: Switchable graphics - NEW issues with 8.752.4 video drivers - crashes on In

2011-01-26, 5:42 AM
@Edbert,

No worries, I've passed my findings to engineering. :D

//JameZ
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237 Posts

10-18-2008

Amsterdam

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Re: R400/T400/T500/W500: Switchable graphics - NEW issues with 8.752.4 video drivers - crashes on In

2011-01-26, 6:33 AM

@JameZ: Please consider a remote desktop sharing session to collect the required data. I'm sure some of us would be willing to assist if data is handled carefully.

 

Best

 

Izmi 

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