Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Linux Operating SystemsOther Linux Discussions
All Forum Topics
Options

11 Posts

12-16-2020

Canada

15 Signins

30 Page Views

  • Posts: 11
  • Registered: ‎12-16-2020
  • Location: Canada
  • Views: 30
  • Message 91 of 101

Re:T14s webcam performance issues

2021-04-13, 14:25 PM

Hi @Eddyc , I can confirm that my P14s (AMD) IR Camera is still suffering from the same issue.

Reply
Options

4 Posts

04-20-2021

Austria

2 Signins

10 Page Views

  • Posts: 4
  • Registered: ‎04-20-2021
  • Location: Austria
  • Views: 10
  • Message 92 of 101

Re:T14s webcam performance issues

2021-04-20, 14:36 PM

I have the exact same problem with my T14s-camera. A technician from Lenovo came to my place and exchanged it (premier support), it still has the same issues. A solution would be very much appreciated!

Reply
Options

29 Posts

02-22-2013

United Kingdom of Great Britain and Northern Ireland

30 Signins

125 Page Views

  • Posts: 29
  • Registered: ‎02-22-2013
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 125
  • Message 93 of 101

Re:T14s webcam performance issues

2021-04-20, 14:41 PM

@w0lleD - are you on AMD or Intel?

 

The latest news is that there is a new version of the camera driver which solves the problem (on windows) but has not yet been released for AMD systems. It cannot be released until a BIOS update is released at the end of this month (april).

 

So if things go to plan... what should happen is:

 

 - End of April - BIOS update for AMD systems

 - unspecified amount of time later (hopefully short) - driver update released on windows

 - unspecified amount of time later (probably quite a long time) - solution for linux

Reply
Options

4 Posts

04-20-2021

Austria

2 Signins

10 Page Views

  • Posts: 4
  • Registered: ‎04-20-2021
  • Location: Austria
  • Views: 10
  • Message 94 of 101

Re:T14s webcam performance issues

2021-04-20, 14:45 PM
Hi @Eddyc, thanks for letting me know! I am on Intel/Windows. Were can i get this update?
Reply
Options

29 Posts

02-22-2013

United Kingdom of Great Britain and Northern Ireland

30 Signins

125 Page Views

  • Posts: 29
  • Registered: ‎02-22-2013
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 125
  • Message 95 of 101

Re:T14s webcam performance issues

2021-04-20, 14:50 PM

Ok so two possibilities then...

 

1. you don't have the update

 

If this is the case then you should be able to get it. I think through windows update... @MarkRHPearson's posts in this thread give more info. See this one which gives the number of the firmware - https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T-series-Laptops/Suggestions-welcome-for-improving-T14s-webcam-image-quality-on-Linux/m-p/5046892?page=9#5303200

 

2. you already have the update but it's not solved the issue

 

If this is the case then it'd be great to confirm. I don't think we've yet had a case in this thread of someone who's certain that they have the update and who can report on the extent of the improvement.

 

 

Would be great if you could let us know which one it is.

Reply
Options

4 Posts

04-20-2021

Austria

2 Signins

10 Page Views

  • Posts: 4
  • Registered: ‎04-20-2021
  • Location: Austria
  • Views: 10
  • Message 96 of 101

Re:T14s webcam performance issues

2021-04-20, 15:06 PM

Ok I´m no IT-expert (far from it actually), but i tried my best to find out what driver version I have:

 

I did a scan at pcsupport.lenovo.com/ --> it says that all my drivers are up to date.

I did a scan with Lenovo Vantage --> it says the same.

I checked Windows Update --> it says the same, BUT there was a link to "optional updates" (I hope this is translated correctly, I´m in Austria and everything is in German) and there it gives me three drivers that i could install:

 

1. Intel - System - 9/19/2017 12:00:00 AM - 11.7.0.1000

2. Realtek Semiconductor Corp. - Firmware - 1.0.0.5

3. Intel - System - 4/12/2017 12:00:00 AM - 14.28.47.630

 

I then checked the camera driver manually in my device manager. Here i found two entries for a camera:

"Integrated Camera" --> Driver Date: 31.12.2020, Driver Version: 10.0.19041.20174

"Integrated IR Camera" --> Driver Date: 31.12.2020, Driver Version: 10.0.19041.20174

 

But it I didnt found anything with 5818 or 5918 in the name...Should I do the optional driver update via Windows update?

Reply
Options

29 Posts

02-22-2013

United Kingdom of Great Britain and Northern Ireland

30 Signins

125 Page Views

  • Posts: 29
  • Registered: ‎02-22-2013
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 125
  • Message 97 of 101

Re:T14s webcam performance issues

2021-04-20, 15:10 PM

I'm really not sure I'm afraid. I've not been able to see those numbers in my system either... However... Realtek are a webcam manufacturer (I think there are various webcam versions affected by this issue depending on which thinkpad model you have)... but my bet is that the realtek optional driver update is the one you want. Worth a try!

 

Might as well install all 3 optional updates, reboot and then test the camera again.

Reply
Options

4 Posts

04-20-2021

Austria

2 Signins

10 Page Views

  • Posts: 4
  • Registered: ‎04-20-2021
  • Location: Austria
  • Views: 10
  • Message 98 of 101

Re:T14s webcam performance issues

2021-04-20, 15:23 PM

@Eddyc, your a genious. I installed the 3 optional updates, and it worked!! The camera gives a really nice and sharp image, at least in the very well illuminated room where i sit right now. It gets blurry when i move into a much darker room, but this is stil is a HUGE improvement. I can very much live with this now (even if it doesn´t compare to a macbook´s camera). THANK YOU!!

Reply
Options

29 Posts

02-22-2013

United Kingdom of Great Britain and Northern Ireland

30 Signins

125 Page Views

  • Posts: 29
  • Registered: ‎02-22-2013
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 125
  • Message 99 of 101

Re:T14s webcam performance issues

2021-04-20, 15:26 PM
Great news! Glad to hear it. This gives those of us on Linux or AMD-Windows some confidence that a fix of some kind is coming, even if it may take some time.
Reply
Options

2 Posts

01-05-2021

Poland

2 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎01-05-2021
  • Location: Poland
  • Views: 5
  • Message 100 of 101

Re:T14s webcam performance issues

2021-04-30, 7:30 AM

Hi @MarkRHPearson, any updates on the BIOS release for AMD (and then FW for camera)?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms