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41 Posts

09-13-2011

Denmark

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  • Message 121 of 173

Re:T14s webcam performance issues

2021-06-20, 17:39 PM

On Windows-10:

DETERMINING WHICH VERSION IS INSTALLED

  [Mouse and Keyboard]
  1. Hold down the Windows logo key and press X to open a menu at the lower-left
     area of the screen.
  2. Select Device Manager from the menu.
  3. Double-click the Cameras category.
  4. Double-click Integrated Camera.
  5. Select the Details tab.
  6. Choose Hardware IDs in the Property drop down menu
  7. Check the Rev part

  [Touch]
  1. Long press Windows logo at the lower left of the screen.
  2. Select Device Manager.
  3. Double-tap the Camera category.
  4. Double-tap Integrated Camera.
  5. Select the Details tab.
  6. Choose Hardware IDs in the Property drop down menu
  7. Check the Rev part
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4 Posts

06-24-2021

United States of America

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Re:T14s webcam performance issues

2021-06-24, 18:23 PM

@dk90103 I checked the hardware IDs for my integrated and integrated IR cameras. They are below. Can you tell me which firmware I am running and how I can update it to 6004?

Forgive me for my ignorance here. I appreciate any help you can give me. 

Integrated Camera Firmware: USB\VID_04F2&PID_B6CB&REV_5818&MI_00
Integrated IR Camera Firmware: USB\VID_04F2&PID_B6CB&REV_5818&MI_02

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41 Posts

09-13-2011

Denmark

58 Signins

414 Page Views

  • Posts: 41
  • Registered: ‎09-13-2011
  • Location: Denmark
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  • Message 123 of 173

Re:T14s webcam performance issues

2021-06-24, 18:57 PM

Hi,

 

You have the same Camera as I have in my X1 Carbon Gen 8. VID_04F2&PID_B6CB (Chicony CKFKH12) indicated that. You have firmware 5818. I managed to flash my camera to version 5918 via this package from Lenovo.
https://download.lenovo.com/pccbbs/mobiles/n2tdc01w.zip

Be sure to read the readme file up-front:

https://download.lenovo.com/pccbbs/mobiles/n2tdc01w.txt

 

The package has the firmware for 2 camera's.

Azurewave AM-9GF5411-A: 6004
and

Chicony CKFKH12: 5918

 

I did try to flash 6004 into my IP Camera of my T14s AMD (Which is on 6001 and has the problem), but it says it can't/won't do it. So I am hoping Lenovo will release a camera firmware for the T14S AMD to Microsoft and Windows Update. My X1 Carbon camera is fine but my T14s AMD has the camera problem as I am still on 6001.

 

I also mnually upgraded my Camera Device driver to 10.0.19041.20185 using the device driver in the link:  https://www.mediafire.com/file/4yh4rfbi3mu6cqp/RtsUvc_10.0.19041.20185_20210423_WHQL.7z/file

 

Now I can't promise that it will work, but I would give the above firmware update a try.

 

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26 Posts

11-17-2013

Toronto

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  • Message 124 of 173

Re:T14s webcam performance issues

2021-06-27, 14:43 PM

Hello all,

 

so many voices here... Repeating the obvious;

 

T14s AMD Gen 1. The video quality is broken in Linux. T460s I have is still vastly superior. 

 

I'm running system firmware 1.30 after failed bios update to 1.32 which was subsequently yanked from LVFS (thankfully for others!)

 

What a sh#t show from Lenovo. The old adage SOFTWARE IS EATING THE WORLD is true here. Great hardware turned to turds by poorly tested software. So sad. 

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12 Posts

01-03-2021

Malaysia

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  • Message 125 of 173

Re:T14s webcam performance issues

2021-07-07, 11:33 AM

@MarkRHPearson, we had updated to 1.32 BIOS. However, still have not heard on the update of camera firmware. Do you have news on the camera firmware release for Windows? If my understanding is right, camera firmware update is required to work with 1.32 BIOS.

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755 Posts

07-22-2019

Canada

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  • Message 126 of 173

Re:T14s webcam performance issues

2021-07-07, 15:33 PM

You're right - I was expecting it to roll out (at least on Windows...still don't have confirmation on if/when LVFS will be supported)

 

I've sent an email off to the camera team asking for an update

 

Mark

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4 Posts

06-24-2021

United States of America

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  • Message 127 of 173

Re:T14s webcam performance issues

2021-07-07, 15:41 PM
Thank you
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2 Posts

05-04-2021

Singapore

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  • Message 128 of 173

Re:T14s webcam performance issues

2021-07-16, 6:19 AM

Hello Mark,

 

Will the updated driver works for the IR/HD camera on the T14 AMD (Gen1)? 

 

Thanks.

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3 Posts

05-13-2021

Germany

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  • Message 129 of 173

Re:T14s webcam performance issues

2021-07-16, 10:05 AM

@MarkRHPearson 

 

 

Is there any news from the camera team as to when the update will roll out on Windows?

 

I apologize since this is probably the 500th time someone asked this, but I'm getting more and more annoyed with the fact that a $1.5k+ piece of equipment doesn't work as it should and I have to buy & carry an additional webcam on top of it. I'm pretty sure I'm not the only one, too.

 

I understand you're doing your best and am very grateful for your efforts, but from Lenovo's side this is an absolute **bleep**. I've been with the company for almost ten years so this feels like a slap in the face for a loyal customer - and again, I'm pretty sure I'm not the only one, too.

 

So, any news on the roll-out? Thank you so much!

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755 Posts

07-22-2019

Canada

495 Signins

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  • Message 130 of 173

Re:T14s webcam performance issues

2021-07-16, 19:52 PM

Hi,

 

I didn't hear back - so thank you for the nudge. I've passed that on. Bug me again next week if I've not updated this thread.

 

Mark

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