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29 Posts

08-19-2020

Germany

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  • Message 81 of 101

Re:T14s webcam performance issues

2021-03-25, 7:51 AM

@ MarkRHPearson wrote:

 

I know there is a compromise/balance between having the IR camera work for Windows hello and getting a good setting for the RGB camera  (I knwo this has no benefit to Linux users....but we' stuck with that). My understanding is it' an industry wide problem for all IR camera' - but I' really not an expert in this area so take that with a grain of salt.

 

Mark

 

Hi Mark,

 

would it be possible to somehow deactivate IR part of the camera and shift the balance towards RGB camera?

 

It could be done in an alternative firmware for those users, who would prefer RGB over IR.

Or with some switch in BIOS / control option in the driver

 

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29 Posts

02-22-2013

United Kingdom of Great Britain and Northern Ireland

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  • Message 82 of 101

Re:T14s webcam performance issues

2021-03-25, 8:55 AM

Thank you for the update @MarkRHPearson - I've also had that version installed for the last couple of months (not sure exactly when) and see no improvement (or at least not significant enough). Thank you for dealing with all our questions and queries.

 

It feels to me like we've got to a stage now where everyone who's been affected by this needs to get organised and launch some kind of joint complaint to ensure that Lenovo hears that this is a problem that's not going away and provides some kind of joint resolution. As @indulged said the other day - we should be offered a replacement camera.

 

Has anyone had any experience of complaining to Lenovo? Given this is a global issue and we have people on this thread from many countries it may be complex. I'll do some digging myself today and see if I can find a number to call.

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11 Posts

10-09-2014

United States of America

19 Signins

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  • Message 83 of 101

Re:T14s webcam performance issues

2021-04-07, 21:44 PM

50% of the users who have received the new t14s have submitted tickets that the camera is blurry and unusable. All users have come from t460s or t450s. Shame on Lenovo!

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1 Posts

04-08-2021

Australia

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  • Message 84 of 101

Re:T14s webcam performance issues

2021-04-08, 2:29 AM

Is there going to be any update on this issue? 

 

I have a T14 with very blurry video and it is frustrating and embarrassing to be on calls with customers with this issue.

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1 Posts

04-09-2021

Canada

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  • Message 85 of 101

Re:T14s webcam performance issues

2021-04-09, 3:17 AM

+1 on this issue.  I have 3 x T14 AMD's that have the 720p + IR Camera.  All 3 laptops have really grainy poor video performance.

 

If it's a firmware fix, great!  If it's a poor hardware choice from a Lenovo procurement point of view, own it and get a warranty process implemented.  We're all relying on these things for video chat with customers etc these days!

 

This really needs to be addressed Lenovo.  9 pages on this thread alone (and counting) and plenty of traffic on Reddit too.

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461 Posts

07-22-2019

Canada

370 Signins

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  • Message 86 of 101

Re:T14s webcam performance issues

2021-04-09, 14:18 PM

Hi all,

 

I've forwarded the feedback to the camera team and will let you know any feedback. Just wanted to note that the thread is not being ignored :)

 

Mark

 

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461 Posts

07-22-2019

Canada

370 Signins

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  • Message 87 of 101

Re:T14s webcam performance issues

2021-04-10, 3:03 AM

Some feedback from the camera team:

 

5818 is still the old FW, 5918 has the improvement.

 

Also, we have not released the improvement to AMD platform (only Intel) due to AMD has HASH value not match issue in BIOS if we update the FW.

It’s MS requirement in SecureBIO where camera FW HASH value should match with the HASH value in BIOS.

This needs BIOS to fix. As I know, updated/fixed AMD BIOS is planned to release on 4/E, after that, we can release the improved camera FW to AMD projects.

 

So for the AMD platforms hold on a bit longer for the update please.

 

Mark

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3 Posts

03-17-2021

Germany

5 Signins

20 Page Views

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  • Message 88 of 101

Re:T14s webcam performance issues

2021-04-13, 8:19 AM

What about an update for Linux? Quite annoying to still have this problem :(

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29 Posts

02-22-2013

United Kingdom of Great Britain and Northern Ireland

30 Signins

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  • Posts: 29
  • Registered: ‎02-22-2013
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  • Message 89 of 101

Re:T14s webcam performance issues

2021-04-13, 8:52 AM

Thanks again for your update @MarkRHPearson.

 

Can you tell us what 4/E means (i.e. when the new BIOS is supposed to be released)?

 

Also to everyone else - are all those still suffering from the issue using the AMD platform (not intel)?

 

I can confirm that I'm on AMD and am still suffering the issue (as expected based on what Mark has said).

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461 Posts

07-22-2019

Canada

370 Signins

3991 Page Views

  • Posts: 461
  • Registered: ‎07-22-2019
  • Location: Canada
  • Views: 3991
  • Message 90 of 101

Re:T14s webcam performance issues

2021-04-13, 9:59 AM

Hi @Eddyc  - 4/E is end of April :)

 

@FlorianScholz - understood. Linux update is under assesment - but from my experience, these processes take a long time.

 

Mark

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