Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: T400 / T500 and newer T series Laptops
All Forum Topics
Options

18 Posts

09-04-2020

United States of America

18 Signins

85 Page Views

  • Posts: 18
  • Registered: ‎09-04-2020
  • Location: United States of America
  • Views: 85
  • Message 1 of 31

T14 Gen 1 - Terrible Trackpad Accuracy and Performance

2020-09-04, 17:42 PM

We recently purchased several T14 Gen 1 laptops (AMD).  The trackpad accuracy is terrible and the experience is very "jerky" when using the trackpad compared to our T450, T460 and other Thinkpads we used.  We are running the latest driver available in Lenovo Vantage (Synaptics Ultranav Driver - 10 [64] - 19.3.4.226).

 

Overall, these new T14 machines are just "OK".  The sharp edges, so-so battery life and terrible mouse performance has many complaints hitting our team.

 

If anyone has any input or a solution on the trackpad issue, please do share!

Reply
Options

18 Posts

09-04-2020

United States of America

18 Signins

85 Page Views

  • Posts: 18
  • Registered: ‎09-04-2020
  • Location: United States of America
  • Views: 85
  • Message 2 of 31

Re:T14 Gen 1 - Terrible Trackpad Accuracy and Performance

2020-09-06, 4:48 AM

Any feedback on this would be great!  These machines are borderline unusable with the trackpads they're so bad.

Reply
Options

89 Posts

01-19-2020

Switzerland

105 Signins

1345 Page Views

  • Posts: 89
  • Registered: ‎01-19-2020
  • Location: Switzerland
  • Views: 1345
  • Message 3 of 31

Re:T14 Gen 1 - Terrible Trackpad Accuracy and Performance

2020-09-06, 20:10 PM

Hello RSAdm, 

 

I tried a T14 recently... on Windows10 .. and with an 4650 Ryzen processor .. and I didn't see any difference for the trackpad between the one on my T480 and the T14 one ... I'm really surprised about your story.... and cant tell or find any solution because ... I cant reproduce it...

 

Did you try to contact support ? 

 

keep us in touch if you find a solution ...

If a post answers your question, please mark it as an”Accepted Solution“! If a post helps you, please click the star to give it a "Kudo"! T40P, T43, T60, T410, T420S, T450S, T480, T14 Gen1 ... Always Thinkpad. I don't work for Lenovo, I just like Thinkpads and try to help...
Reply
Options

18 Posts

09-04-2020

United States of America

18 Signins

85 Page Views

  • Posts: 18
  • Registered: ‎09-04-2020
  • Location: United States of America
  • Views: 85
  • Message 4 of 31

Re:T14 Gen 1 - Terrible Trackpad Accuracy and Performance

2020-09-07, 4:02 AM

Thanks for sharing that!  That makes me think it's likely software or driver issues on our machines.  I will contact support.  Can you share what driver version you're using for your trackpad?  

Reply
Options

89 Posts

01-19-2020

Switzerland

105 Signins

1345 Page Views

  • Posts: 89
  • Registered: ‎01-19-2020
  • Location: Switzerland
  • Views: 1345
  • Message 5 of 31

Re:T14 Gen 1 - Terrible Trackpad Accuracy and Performance

2020-09-07, 13:18 PM

Re RSAdm,

 

I use the Synaptic Driver : 19.3.4.226 (06/12/2020) Synaptics HID-compliant Touch Pad device

 

I hope it helps and that you will find a solution for having a confortable use of your thinkpads...

 

 

If a post answers your question, please mark it as an”Accepted Solution“! If a post helps you, please click the star to give it a "Kudo"! T40P, T43, T60, T410, T420S, T450S, T480, T14 Gen1 ... Always Thinkpad. I don't work for Lenovo, I just like Thinkpads and try to help...
Reply
Options

18 Posts

09-04-2020

United States of America

18 Signins

85 Page Views

  • Posts: 18
  • Registered: ‎09-04-2020
  • Location: United States of America
  • Views: 85
  • Message 6 of 31

Re:T14 Gen 1 - Terrible Trackpad Accuracy and Performance

2020-09-09, 6:13 AM

Thanks for the info.  I'm runnung:  Synaptics Driver 19.5.19.67 (7/30/2020).  May need to try an older driver...

Reply
Options

18 Posts

09-04-2020

United States of America

18 Signins

85 Page Views

  • Posts: 18
  • Registered: ‎09-04-2020
  • Location: United States of America
  • Views: 85
  • Message 7 of 31

Re:T14 Gen 1 - Terrible Trackpad Accuracy and Performance

2020-11-06, 18:17 PM

Still no improvement with latest drivers.  All our T14 users complaining about how BAD and terrible the T14 trackpad is.  Accuracy is horrenoudous and it's "rubbery" to use and not smooth.  We may go back to T470.  This T14 machine has been a disappointment over all -- nothing at all to write home about.  We've been using Thinkpads for 20 years but sounds like it's time to take a look at the competitors.  Sad, we had a good run with these machines.

Reply
Options

19 Posts

10-24-2019

Thailand

43 Signins

430 Page Views

  • Posts: 19
  • Registered: ‎10-24-2019
  • Location: Thailand
  • Views: 430
  • Message 8 of 31

Re:T14 Gen 1 - Terrible Trackpad Accuracy and Performance

2020-11-12, 23:18 PM

I replaced my T490 trackpad with the glass trackpad from X1 Extreme Gen1/P1 Gen1 and it works great!

From an annoying (everytime when I use) trackpad to a trackpad that consider good :)

Reply
Options

18 Posts

09-04-2020

United States of America

18 Signins

85 Page Views

  • Posts: 18
  • Registered: ‎09-04-2020
  • Location: United States of America
  • Views: 85
  • Message 9 of 31

Re:T14 Gen 1 - Terrible Trackpad Accuracy and Performance

2020-11-12, 23:22 PM

Do you think I could do that on the T14?  It is SO MISERABLE to use, I carry a mouse around with me now.  Everyone gripes about it in our offices.  THANK YOU for the recommendation.

Reply
Options

19 Posts

10-24-2019

Thailand

43 Signins

430 Page Views

  • Posts: 19
  • Registered: ‎10-24-2019
  • Location: Thailand
  • Views: 430
  • Message 10 of 31

Re:T14 Gen 1 - Terrible Trackpad Accuracy and Performance

2020-11-13, 13:48 PM

The part that I use is: 01LX660

but I cannot guarantee that it will work on T14 (some people say it works, some not, but if your old trackpad is Synaptics maybe there is a hope)

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms