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01-11-2021

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T14 NVME drive undetectable after format

2021-01-11, 21:47 PM

I just got this nice laptop for work. However, I needed to install linux instead of Windows on it. Quickly enough, I started encountering input/output errors during the Ubuntu 20.04 installation process, no matter what installation media I was using. As I was troubleshooting this, I used nvme-cli to secure format the drive. The format seemed to work, but it ended throwing an error about re-reading partition tables. Since then, the laptop is unable to detect the drive anymore. It's not detected in the boot menu and it's not detected no matter what live cd I try to boot on. Is there any way I can salvage this?

Secure boot is also disabled, so I don't believe that's the issue here.

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6642 Posts

10-29-2009

NC

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Re:T14 NVME drive undetectable after format

2021-01-12, 12:56 PM

Could you please post a picture of the F12 Boot Menu?

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Re:T14 NVME drive undetectable after format

2021-01-12, 16:35 PM

Here it is. I've also tried recovering with the lenovo tool that reinitialize the laptop and reinstall windows, but as expected, that also failed.

PXL_20210112_163214097.jpg
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6642 Posts

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Re:T14 NVME drive undetectable after format

2021-01-12, 17:27 PM

If you reboot to BIOS Setup (F1), and go to Startup -> Boot menu, is the drive listed there?  Make sure it is not in the "Excluded from Boot Priority Order" list.

If the drive is nowhere to be found here, then there must be a hardware problem.  Either the drive itself went bad, or else there is a problem with the connection to the motherboard.  I don't know what else could cause this.

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Re:T14 NVME drive undetectable after format

2021-01-12, 17:48 PM

It is listed in the boot priority list, but that's the only place where it's listed. I personally think it's a hardware issue too and I'm about ready to see if I can RMA this, but I want to make sure I exhausted every possibilities to salvage it before I proceed.

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Re:T14 NVME drive undetectable after format

2021-01-12, 17:53 PM

Can you please post a pic of the BIOS Setup screen where you see the drive?

One last thing to try, reboot and press F12, go to the App Menu, and choose ThinkShield secure wipe.  Can you see the drive there, in order to wipe it?

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Re:T14 NVME drive undetectable after format

2021-01-12, 18:08 PM

Here's the bios setup screen. The Thinkshield secure wipe menu tells me that "no storage device is connected".

PXL_20210112_180623237.jpg
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Re:T14 NVME drive undetectable after format

2021-01-12, 18:11 PM

That BIOS setup screen is showing you NVMe0 but it's not detecting the disk either.  If it did, you would see the drive model number next to NVMe0.  So I think the drive is dead or else something wrong with the motherboard connector.  Warranty should cover that.

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