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162 Posts

10-21-2009

Netherlands, Hilversum

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Re: T400s random shutdowns

2010-01-01, 19:01 PM

And there was the 2d shutdown. So now yday and today as well. With bios 1.12. After 2 month without probs. Only thing that has changes is the bios version now.  And it's vacation so i have also used the laptop really on my lap for a lot of time i.s.o. on a desk.

 

So now i have downgraded the bios again to 1.11. I had the problem with 1.09 and 1.12. Not with 1.11. Very strange and i would be surprised if it has anything to do with it. But i am very curious if it will shut down on me again. If it does i will go back to the Lenovo shop and see if they can take it back in exchange for another type. Because this way this laptop is way too inreliable for work purposes!

 

--

jan

--- Lenovo Thinkpad t440p (20AN-CT01WW) + SAMSUNG MZ7TD512HAGM-000L1 SSD + 16G SDRAM + 14.0FHD 1920x1080 ---
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5 Posts

12-08-2009

Exeter, UK

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Re: T400s random shutdowns

2010-01-02, 16:01 PM

... had a random shutdown yesterday after a few weeks of the T400s working fine with bios 1.11 and 1855 gfx drivers. The frequency has decreased dramatically but I am now again wary of doing any sensitive work on my Thinkpad.

 

Oh and btw,  my wwan/GPS card seems to be absent from my system (win7 PRO x86) all of a sudden. Access connections can't turn the wwan radio on, GPS manager doesn't seem to be able to find it. It's as if it wasn't there.

 

My webcam also has a violet hue on the left of the output and a green one on the right. I'll just wait a while and then have everything fixed at the same time...

 

Anybody else experienced similar problems?

 

Cheers, David

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162 Posts

10-21-2009

Netherlands, Hilversum

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Re: T400s random shutdowns

2010-01-02, 19:31 PM

No. i don't. Only the shutdowns with all bios versions except 1.11 (in my case so far).

 

I am looking forward to bios version 1.13 that will fix *all* my problems *sigh*

--- Lenovo Thinkpad t440p (20AN-CT01WW) + SAMSUNG MZ7TD512HAGM-000L1 SSD + 16G SDRAM + 14.0FHD 1920x1080 ---
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5 Posts

12-08-2009

Exeter, UK

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Re: T400s random shutdowns

2010-01-03, 0:09 AM

I upgraded the bios to 1.12 and now my wwan and GPS is back! Will post if crashes still occur...

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26 Posts

10-27-2009

Atlanta

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Re: T400s random shutdowns

2010-01-03, 17:26 PM

Well, we still have the random shutdowns - and  Lenovo remains totally silent, now nearly six months out.

 

Indeed, it appears Lenovo is simply leaving it to customers, on their own, to load and unload drivers, upgrade and downgrade bios versions, etc. - in hopes of stumbling by mere chance on a combination of OS, video drivers and bios versions that makes the T-400s stable and usable for serious work.

 

Is that our responsibility?  Shouldn't we be able to reasonably expect that our Thinkpads will not simply drop dead periodically?

 

The people on these forums are technically savvy and willing - but we bought these machines to do work and a willingness to go more than the extra mile to help Lenovo engineers do THEIR work does not mean Lenovo is absolved from making these machines reliable business tools.

 

Now, the T410 and T-410s go on sale on January 7th.  

http://www.engadget.com/photos/lenovo-leaks-thinkpad-edge-x100e-t410s-w510-t510-and-more-ahead-of-ces/#2574781

 

Given that the T-400s is absolutely not reliable enough for serious business use (is anyone with the shutdown problem willing to take the risk of using it for a PowerPoint presentation to 30 colleagues?), one wonders what "features" these new releases will bring.

 

I currently work with three Thinkpads and this T-400s is my 14th Thinkpad product. With Lenovo's total failure to come up with a fix for this problem, or even provide any meaningful communications to end-users on the status of that effort, the liklihood that I'll be buying my 15th dims.  

 

Am I missing something?  Am I being too harsh?  Does anyone on this forum feel Lenovo has acquitted itself adequately in either addressing the technical problem or in communicating with customers?

 

It's been nearly six months. 

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9 Posts

11-13-2009

Denmark

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Re: T400s random shutdowns

2010-01-03, 17:33 PM

RO-TPfor,

Tell me about it! I had (yet another) random shutdown while giving a presentation just before Christmas to about 50 of my co-students and supervisors. Do I have to tell they were amazed when I told them this was 'everyday' with my new Lenovo T400s? There we go; approx. 60 college IT-students and professors that didn't believe their own eyes, so surely I was not wrong when I thought I had bought a top-notch machine.

 

I'm happy though. Just got my machine back a few days ago from ~10 days repair to fix a sudden system fan failure, and for now, the squeekyness of the case is much less, and no shutdowns! But I guess it's just a matter of time before it will shut down again.

 

Last but not least, I have to admit that I will not be bringing my T400s to my exams this month, but my old consumer grade Dell Inspiron...

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5 Posts

12-08-2009

Exeter, UK

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Re: T400s random shutdowns

2010-01-03, 21:48 PM

@RO-TPfor

Well, to be fair, my T60 with discrete graphics randomly crashed too, about once per day - so the T400s is not the first flawed thinkpad I bought :) The x300 and older models were fine, though.

 

It seems to me that we, the users, will grumble, but nothing will change until a serious contender comes along. Then we'll simply go and buy that, leaving lenovo to wonder why the sales have dropped dramatically - "...but the people have actually stopped complaining, doesn't that mean we finally got it right?" "No, it means we have lost the last of our customers, and there's nobody left to complain..."

 

The way things stand at the moment my loyalty to the brand is being eroded, slowly, but surely - this is my sixth Thinkpad in a row (X30,T42,T43,T60,x300,T410s. There are four Thinkpads (T42, T43, x60s, T410s) used by me and my family  right now.  We'll keep buying them until something more reliable comes along and then we'll buy that and everyone (except perhaps lenovo) will be content. No need to get angry about it. If anything this is a strong message to other laptop makers to fill the niche.

 

I am hoping lenovo does not take my opinion as some sort of threat or harsh criticism, I am certain they have their own strategy and target audience figured out. They way things seem to be progressing, I am not going to be part of that target audience much longer. It was, and in many ways still is, sweet and unforgettable.

 

Cheers, David

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7 Posts

12-15-2009

Germany

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Re: T400s random shutdowns

2010-01-04, 8:26 AM

So now after a few trouble free weeks over Christmas, having upgraded bios to 1.11 and downgraded the graphics driver to 1855, I just got another random shutdown. Thanks Lenovo, for your professional reaction to this widespread problem, and a happy new year!

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162 Posts

10-21-2009

Netherlands, Hilversum

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  • Message 309 of 613

Re: T400s random shutdowns

2010-01-04, 13:34 PM

I had it with all bios versions 1.09 and 1.12.  1.11 has always been clean on me. After upgrading to 1.12 the problems re-appeared. Now i have downgraded to 1.11 again and now i am fine again. So what's going to happen with 1.13??? For now i stick to 1.11.

--- Lenovo Thinkpad t440p (20AN-CT01WW) + SAMSUNG MZ7TD512HAGM-000L1 SSD + 16G SDRAM + 14.0FHD 1920x1080 ---
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21 Posts

10-22-2009

San Diego

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Re: T400s random shutdowns

2010-01-06, 5:08 AM

 

I concur with your thoughts, especially given that my shutdowns continued today after my not using my computer much during the holiday break. Just lost some important work that wasn't auto-saved. 
I would add that given the litigious nature of US business, Lenovo is also leaving itself open to a class action suit regarding these unreliable machines. They need to fix it now and give us some status of where they are in that process.

wrote:

Well, we still have the random shutdowns - and  Lenovo remains totally silent, now nearly six months out.

 

Indeed, it appears Lenovo is simply leaving it to customers, on their own, to load and unload drivers, upgrade and downgrade bios versions, etc. - in hopes of stumbling by mere chance on a combination of OS, video drivers and bios versions that makes the T-400s stable and usable for serious work.

 

Is that our responsibility?  Shouldn't we be able to reasonably expect that our Thinkpads will not simply drop dead periodically?

 

The people on these forums are technically savvy and willing - but we bought these machines to do work and a willingness to go more than the extra mile to help Lenovo engineers do THEIR work does not mean Lenovo is absolved from making these machines reliable business tools.

 

Now, the T410 and T-410s go on sale on January 7th.  

http://www.engadget.com/photos/lenovo-leaks-thinkpad-edge-x100e-t410s-w510-t510-and-more-ahead-of-ces/#2574781

 

Given that the T-400s is absolutely not reliable enough for serious business use (is anyone with the shutdown problem willing to take the risk of using it for a PowerPoint presentation to 30 colleagues?), one wonders what "features" these new releases will bring.

 

I currently work with three Thinkpads and this T-400s is my 14th Thinkpad product. With Lenovo's total failure to come up with a fix for this problem, or even provide any meaningful communications to end-users on the status of that effort, the liklihood that I'll be buying my 15th dims.  

 

Am I missing something?  Am I being too harsh?  Does anyone on this forum feel Lenovo has acquitted itself adequately in either addressing the technical problem or in communicating with customers?

 

It's been nearly six months. 


 

 

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