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36 Posts

02-15-2010

Atlanta, GA

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Re: T400s random shutdowns

2010-02-15, 21:37 PM

 


wrote:

on the +ve side..... I see that we are not alone with the T400s random hard halt issue.....

 

on the -ve side...... LENOVO - please listen carefully - you better get it fixed right now cause I'm the Purchasing SVP of a major corporate account of Lenovo with a PO for up to 6,000 T400's on my desk that you want me to authorize by Jan 31.

 

We have been quietly using, evaluating and testing these machines and on the whole they are exactly what we want - however there has been several reports back to me that he T400s randomly stops working - best described as an instantaneous hard halt (like running on battery power and then pulling the battery pack off the back = instant hard halt).

 

On checking out here in the www..... I see from this thread that not only is it a previously documented problem but that LENOVO don't seem to be feeling any urgency to fix it.

 

Lenovo - please understand...... 6,000 T400s x approx $1,100 each = $6.6mn

 

I await your response and FIX to the problem..... BEFORE confirming the PO.

 

And in case you think any sort of fix is going to be quietly slipped only to my organization.... I want the FIX published here on this message board so that all my fellow members of the T400s user community get to benefit and to publicly confirm that they are now happy with the T400s and the hard halt issue is resolved.

 

Over to you Lenovo - 16 days and counting until the 31st...... or Dell gets the deal.....

 

You can contact me through this board...... as your neglect to take this issue seriously has now made it a very public debate.

 

 


 

:smileyvery-happy:     "the Purchasing SVP of a major corporate account of Lenovo with a PO for up to 6,000 T400's" contacts Lenovo via message board

 

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8095 Posts

11-19-2007

United States of America

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Re: T400s random shutdowns

2010-02-15, 22:47 PM

esnelson, samtoossi,

 

We have doccuments / tips that are released to the general public - these are browsable / searchable on the e-support site, and we also have dealer / servicer confidential tips that we release internally.  These, along with the public doccuments are seen by business partners (authorized for service), the repair depots, the call centers, etc.

 

This tip was released as a servicer tip which means you won't be able to find & view it in the support site even if you know the MIGR-xxxxx doccument number.   It's not that we are trying to hide the issue, it is just the standard release protocol for this type of thing.  Personally, given the volume of discussion on this issue, I think it might have been better all around to have made this a public tip. 

 

RO-TPfor,

 

If the system isn't powering off any more, then it sounds like you have a new and different problem.  It could be software, and it could be a defective board ( Service parts, like new builds are unfortunately not 100% defect free), or it could have been handling (static) damaged during the install and exhibiting some new symptoms.  Hopefully it's software.   Sorry that you are having more troubles.

 

Best regards,

 

Mark

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63 Posts

10-20-2009

Copenhagen

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Re: T400s random shutdowns

2010-02-16, 11:08 AM
Had another shutdown after I switched back to Maximum Performance power scheme. I was using Power source Optimized before that to avoid shutdowns with success. I am not very well-versed with laptops. Could someone tell me if changing the mother-board to avoid shutdowns, will change all my settings in the laptop? Will my data etc be safe?
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8095 Posts

11-19-2007

United States of America

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Re: T400s random shutdowns

2010-02-16, 15:22 PM

Sagar_C,

 

Your data will be safe - you can even remove your HDD before sending it in to service if you wish.  When you get the system back, you may wish to go into the BIOS on boot and confirm the settings like boot order, system passwords, etc.   Those are really the only settings that could potentially change following the board swap.

 

Best regards,

 

Mark

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1 Posts

02-17-2010

Sydney

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  • Message 445 of 613

Re: T400s random shutdowns

2010-02-17, 6:47 AM

Same Issue for me - T400s XP tried a variety of driver combos, and all the Bios updates over a couple of month, nothing showing on event logs . In the end got the system board replaced under warranty and have never looked back!

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6 Posts

02-02-2010

Switzerland

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Re: T400s random shutdowns

2010-02-19, 9:14 AM

I got a 60Y system board this week. Will keep you guys updated whether this solved the power off problem or not...

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332 Posts

12-01-2009

Czech Republic

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  • Message 447 of 613

Re: T400s random shutdowns

2010-02-19, 12:57 PM
How do you know it is 60Y serie MB? I have in my T400s MB replaced as well last week ago, but i do not know, how to check series, without puting out plastic cover. Thanks
----------------------------------------------------
Lenovo T440s, 20AQ0067MC, Windows 8.1 Pro x64 UEFI, Samsung 840 EVO SSD 250 GB, 8 GB RAM
Lenovo T430s, 2356LQG, Windows 8.1 Pro x64 UEFI, Intel 520 SSD 180 GB, 8 GB RAM
Lenovo T420s, 4171-6SG, Windows 8 Pro x64 UEFI, Intel 320 SSD 120 GB, 8 GB RAM
Lenovo T400s, 2808-CYG, Windows 7 Ultimate x64
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6 Posts

02-02-2010

Switzerland

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  • Message 448 of 613

Re: T400s random shutdowns

2010-02-19, 13:18 PM

I asked for the FRU number of the new system board when I went there to pick it up. Maybe you can call them and ask for this info as well.

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162 Posts

10-21-2009

Netherlands, Hilversum

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Re: T400s random shutdowns

2010-02-19, 13:28 PM

If you call them and mention your case number with which your MB got replaced, they can tell you the revision number of the new MB.

 

--

jan

--- Lenovo Thinkpad t440p (20AN-CT01WW) + SAMSUNG MZ7TD512HAGM-000L1 SSD + 16G SDRAM + 14.0FHD 1920x1080 ---
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29 Posts

09-01-2009

Israel

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  • Message 450 of 613

Re: T400s random shutdowns

2010-02-19, 18:56 PM

 


wrote:

Well, I've been going for over a week now without a random shutdown.

 

I know for a fact that the 3 times I've experienced the random shutdowns, I was plugged into A/C and running off of A/C and I was NOT on a UPS.  When I'm on a UPS I have yet to have a random shutdown.

 

I primarily use my machine on A/C and almost always plugged into a UPS.  The 3 times so far I've had the random shutdowns I was not on a UPS.

 

Maybe there is something in this notebook that is very sensitive to power when using A/C.  Seems like a hardware problem to me.  I really don't want to return this notebook and try to find another with similar specs.

 


 

Well I'm glad after 5+ months a fix may have been found.  Lets hope at least.  This explains why I never had the issue when using a UPS.  Looks like something in the unit is very sensitive to voltages, and when given clean power it didn't seem to exhibit the issue.  But any time I was on non-clean A/C, I was shutting down at least once a day, sometimes more.  This makes it very hard to get work done.

 

 

I had to return my unit.  I'm back to my T61, and have been using it reliabily ever since returning the T400s.  I really want a W510 or maybe a T410s, but I will wait for quite a few months before purchasing one, if at all.  I can't buy a notebook for business and not have it be dependable.

 

This thread and the response from Lenovo regarding this issue on a notebook that was very important to them, does not give me great confidence in their products or support.  Luckily, there are many alternatives.

 

 

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