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260 Posts

07-03-2009

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Re: T400s random shutdowns

2010-03-10, 17:25 PM

@gsmps    Depot service could be better. It takes around 35 hours in total with the free two-way UPS Next Day Air.

 

@2801AQU   Lenovo warranty services (for thinkpad) are offered by IBM. It takes time for IBM to put it in their system.

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27 Posts

12-14-2009

Florida

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Re: T400s random shutdowns

2010-03-10, 17:45 PM

I used the depot service and I would recommend NOBODY do this... With the poor work they did, resulting in physical damage to my laptop, I would now want to supervise any repair on site.

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8095 Posts

11-19-2007

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Re: T400s random shutdowns

2010-03-10, 17:48 PM

All,

 

Sorry to hear some of these tales of bad service.  This is frustrating, as once we solved this issue, I would hope that things would run like clockwork in getting this taken care of for customers who have experienced these symptoms.   I'd like to follow up on them and will need specific service case numbers - would you be willing to send me a PM with them?

 

With regards to reports of 60Y level boards being bad...  Please keep in mind that there are two sets of part numbers - manufacturing part numbers which every component has, and FRU or service part numbers.  These are NOT interchangable numbers.   

 

It is possible that some boards with 60Y manufacturing numbers could be affected, but I seriously doubt the 60Y FRU boards would exhibit this symptom.

 

If someone has a board replaced, and has a re-occurance of the suddentpower off, and it is a 60Y FRU board, I would be very interested in the specifics so we can investigate the source of that board. 

 

(Was there some escape at the supplier, rework to the uplevel specs, etc, etc?)

 

Best regards,

 

Mark

 

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162 Posts

10-21-2009

Netherlands, Hilversum

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Re: T400s random shutdowns

2010-03-10, 20:46 PM

Yes Mark, you are right.


When they changed my MB is wrote it down what was on the sticker on the MB:

 

Old motherboard: Planar FRU PN 43Y9976

New motherboard: Planar FRU PN 60Y5693

 

When i look on the Lenovo (ibm) website the part number in my system shows 60Y3359. But i saw with my own eyes that i have 60Y5693. 

 

So i guess that is the difference between the FRU and the system part number.

 

Strange and confusing that these numbers differ and still look so much the same though....

 

--

jan

--- Lenovo Thinkpad t440p (20AN-CT01WW) + SAMSUNG MZ7TD512HAGM-000L1 SSD + 16G SDRAM + 14.0FHD 1920x1080 ---
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8 Posts

03-08-2010

Austin, TX

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Re: T400s random shutdowns

2010-03-10, 20:51 PM

 



So Mark, how do we specifiy the FRU number of the motherboard installed?

wrote:

All,

 

Sorry to hear some of these tales of bad service.  This is frustrating, as once we solved this issue, I would hope that things would run like clockwork in getting this taken care of for customers who have experienced these symptoms.   I'd like to follow up on them and will need specific service case numbers - would you be willing to send me a PM with them?

 

With regards to reports of 60Y level boards being bad...  Please keep in mind that there are two sets of part numbers - manufacturing part numbers which every component has, and FRU or service part numbers.  These are NOT interchangable numbers.   

 

It is possible that some boards with 60Y manufacturing numbers could be affected, but I seriously doubt the 60Y FRU boards would exhibit this symptom.

 

If someone has a board replaced, and has a re-occurance of the suddentpower off, and it is a 60Y FRU board, I would be very interested in the specifics so we can investigate the source of that board. 

 

(Was there some escape at the supplier, rework to the uplevel specs, etc, etc?)

 

Best regards,

 

Mark

 


 

 

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73 Posts

03-08-2008

Slovakia

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Re: T400s random shutdowns

2010-03-11, 19:29 PM

Hi All,

 

One of not so complicated ways to identify which FRU mobo is in your machine is to unscrew bottom dooors where RAM, WIFI and WWAN are located, remove RAM modules, under one of memory modules is sticker with FRU nr.

 

I can also confirm that FRU 60Y5693 is fine, as I have already second motherboard with this FRU and no shutdowns.

 

David

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8 Posts

03-08-2010

Austin, TX

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Re: T400s random shutdowns

2010-03-12, 16:08 PM

 


Thanks. Could you show a picture? Is it a seperate number or in a serious? Mine shows 11S60Y3359 ZVQ0SN97P86..., another sticker shows 43Y9976, which according to the website is :"FRU PLANAR CARD ASM SP9400 FOR AMT&TPM"
So which one is the right FRU?

wrote:

Hi All,

 

One of not so complicated ways to identify which FRU mobo is in your machine is to unscrew bottom dooors where RAM, WIFI and WWAN are located, remove RAM modules, under one of memory modules is sticker with FRU nr.

 

I can also confirm that FRU 60Y5693 is fine, as I have already second motherboard with this FRU and no shutdowns.

 

David


 

 

 

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22 Posts

02-01-2010

San Clemente, CA

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Re: T400s random shutdowns

2010-03-12, 16:31 PM

Just to confuse us all even more...

 

I was on the phone with a tech yesterday, and he said there is a new FRU 63Y1368 that will be installed in my T400s box.

 

I decided to send my box into the depot, even though I have an onsite warranty, because I think a tear down of the box to install a motherboard is probably over the head of most onsite guys.  At least in terms of this box and its new design.

 

From the horror posts about warranty work damage, both onsite and depot, I figure'd at least the depot guys have done more work on these new T400s boxes, then the local techs. 

 

Well see... and I will post my results.

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27 Posts

12-14-2009

Florida

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Re: T400s random shutdowns

2010-03-12, 18:07 PM

I have been in contact with Lenovo, and I am going to give them another go at fixing my laptop. The motherboard was replaced, but there was some other damage done in the process, in particular the connector ends on the antenna wires for the wireless cards were beat up, frayed, and not secured properly to the wire.

 

I am really hoping that this is not only fixed, but that nothing else bad happens. I was extremely frustrated the other day with this, as well apprehensive with sending it back in... But I am going to give it another shot...

 

Besides these issues, I am very satisfied with this system.. The original mobo problem was just one of those things that happen, I understand that... It was the damage done during the repair process that I find no excuse for.

 

I will keep everyone posted on my situation as well...

 

Regardless, my thanks again to Mark here for his dilligent attention and assistance with this matter.

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8095 Posts

11-19-2007

United States of America

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Re: T400s random shutdowns

2010-03-12, 19:05 PM

All,

 

The 63Y series boards came out in January.   While I think it's fine to compare numbers, I hope that we aren't creating more uncertainity and doubt as this discussion continues past the point where the issue has been addressed and there is a fix in place.    

 

For each level of board there can be  (I believe) 4 versions depending on the mix of hardware features and that means there could be that many different manufacturing numbers, and at least as many FRU numbers.  Often we substitute forward from one level of FRU to the next based on updates applied as boards are repaired and tested - to bring them up to the latest level appropriate for the model of system that the customer has.  (FRUs are service parts, and service parts can be either new or refurbished / reworked boards)

 

I am concerned that this group can become too focused on having or not having a particular part like 60Y5693 or 63Y1368, etc.    A 63Y could replace a 60Y which would replace a 43Y.   It may also be perfectly appropriate for a 60Y to replace another 60Y series board.   And, as I mention in my last post, the FRU# is what is going to be most important.

 

 

Rokudan,

 

We will get you taken care of - thanks for sticking with us!

 

Best regards,

 

Mark

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