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ThinkPad NotebooksThinkPad: T400 / T500 and newer T series Laptops
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1 Posts

08-30-2009

USA

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Re: T400s random shutdowns

2011-11-27, 20:18 PM

as this a board defect, will replacement boards be covered for systems out of warranty? I noticed this issue about a year ago and I always thought it was something I was doing, but i'm experiencing the shutdown problem exactly as described on this forum. What recourse do I have?

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2 Posts

05-25-2011

chicago

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Re: T400s random shutdowns

2012-01-21, 22:33 PM

Sorry tapara youre in the same boat as me. The most troubling part of this issue is mark? lenovo said http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T400s-random-shutdowns/td-p/144056/page/36

 

 

We have determined that an internal noise issue with the voltage regulation component is the common element.  This is an electrical noise issue which manifests in a fairly small portion of the use base and does not appear to develop over time.

 

This is not correct, my machine developed problems months out of warranty and as you can see more machines still pop up with the random shutdowns... As a responsible consumer I did not return my t400s within warranty window only to be let down with customer support now.

 

i pm'd mark several times but no response, biggest waste of time ever is trying to explain the situtaion to tier1 tech :(

 


terrible support of a top of the line flagship model lenovo! lenovo should warranty random shutdown issues even out of warranty if the known part# fails 

 

i have resorted to using a 1000$ laptop as a undervolted unstable mp3 player because it is absolutely unreliable,

 

the worst laptop i have ever used. sorry about the tone of this post I really want to get that Lenovo Yoga as soon as its available but after being burnt so bad with this purchase... man

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1 Posts

05-06-2012

Spain

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Re: T400s random shutdowns

2012-05-06, 10:30 AM

Same problems from Spain. Random shutdowns, windows broken and can't even boot a partition management CD!

The support from Lenovo Spain is rubish, as are their products. My laptop has been three times in reparation and now I can't even work with it. Every five minutes shuts down...

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1 Posts

05-19-2012

india

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  • Message 604 of 613

Re: T400s random shutdowns

2012-05-19, 15:47 PM

hey , I am from india

i am also facing same problem.

some of my ovservations

one month before I un installed and reinstalled wireless lan driver, it was resolved.

 this time , its working fine in office with full time aircondition ( 23-24 C) environment, at my res its reboots as i dont have full time aircondition in Home ( 30 C).

 

 

 

 

 

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63 Posts

10-20-2009

Copenhagen

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  • Message 605 of 613

Re: T400s random shutdowns

2012-07-24, 14:11 PM

My T400s has started experiencing random shutdowns after 2 years of constant daily use. Is there some other reason behind it? Please help.

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6 Posts

07-10-2010

Denver

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  • Message 606 of 613

Re: T400s random shutdowns

2012-11-23, 23:37 PM

Sad to say, but I just created a case at the Lenovo Support Center.  I've been slowly and randomly experiencing shutdowns.  Four in the last four months, two of which happened in front of me today within 20 minutes of each other.  Of course my 3 year extended warranty expired in September.  I'm curious of how this will be handled, we shall see.

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6 Posts

07-10-2010

Denver

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  • Message 607 of 613

Re: T400s random shutdowns

2012-11-27, 17:04 PM

Called Lenovo support today, because 5 days after getting a case # no one has contacted me.  All I got today was if it's out of warranty, well.........

 

I have had automotive items fixed by the dealer on cars that were out of warranty, usually on known issues (i.e.. campaigns).  Again I'm curious to see how they handle this, not calling back within the 24 hours promised is not a good start.

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1 Posts

04-07-2013

Germany

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  • Message 608 of 613

Re: T400s random shutdowns

2013-04-07, 15:57 PM

Hallo,

excuse me Mark_Lenovo, you have said "Component changes were made during the late November / early December builds and systems manufactured after this period should not be affected"

 

I was totally convinced that Lenovo is the best, now I have bought Thinkpad X121e with intel processor, and I am currently suffering the exact same problem!!!!

 

What should I do? As you said It is a pure Hardware problem, in other words it is not our mistake as customers who trusted IBM Lenovo.

 

Could you please tell me what to do? (Taking in consideration that I have bought the device since about 15 months).

 

Thank You very much

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9380 Posts

11-27-2007

SK

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Re: T400s random shutdowns

2013-04-07, 17:43 PM

Hi DrTech, welcome to the forum,

 

this thread concerns the T400s system which came onto the market long before the X121e, the hardware components are totally different and the problem being discussed here is to my knowledge not one which the X121e is known to suffer from..

 

I suggest you start a thread to explain clearly and in detail what you are experiencing in the X Series ThinkPad board where members will hopefully be able to offer advice based on their expeience.

Andy  

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5 Posts

11-01-2011

Canada

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  • Message 610 of 613

Re: T400s random shutdowns

2013-12-02, 7:10 AM

I seem to have this issue with my T420s. Has anyone else experienced the same?

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