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37 Posts

07-24-2009

Austin

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T430s: Unable to update BIOS

2013-03-29, 23:01 PM

My T430s BIOS would not update via System Update Utility, so I downloaded the Windows Utility executable. That utility gave me an error saying: "The process does not recognize this system." I also tried the CD Utility but it gave me an error saying "the system program file is not correct for this system." The BIOS I downloaded is the correct version for my system -- 2.52. Any ideas what could be wrong?

 

More Info:

OS - Windows 8 64bit

Current BIOS: 2.05

Legacy UEFI Boot Mode with Secure Boot disabled

System Passwords and Anti-Theft disabled

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37 Posts

07-24-2009

Austin

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Re: System Board Replacement and Decline of Lenovo Support

2013-04-16, 21:13 PM
My system board was replaced today. BIOS updated just fine and I can now set the supervisor password. I think the correct solution here was to replace my system board.

The support technician that replaced the board said he works on HP, Dell, Lenovo, and Apple laptops. According to him, Lenovo sees the least number of problems except for CPU fans going bad. Apparently this has been an issue for years, but Lenovo refuses to switch fan suppliers.

I'm glad to have a working computer again. My wife is looking to buy a new laptop in the next quarter. She told me this weekend she just wants a computer that she can trust to work -- that she wants a Thinkpad. Unfortunately, my experience with Lenovo Priority Support has left me with a bitter taste in my mouth -- are Thinkpads really any different than the other laptops in the same price range?
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8 Posts

12-01-2012

estonia

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Re: T430s: Unable to update BIOS

2013-03-30, 10:12 AM

the update option is probably disabled in bios. have you checked that?

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37 Posts

07-24-2009

Austin

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  • Message 3 of 11

Re: T430s: Unable to update BIOS

2013-03-31, 17:37 PM

I enabled UEFI BIOS updating without a supervisor password but didn't see a generic BIOS update lockout option.

 

I have also confirmed that the following are disabled: Intel Anti-Theft, ConstantSecure, Thinkvantage Hardware Password Manager, Intel AMT, Supervisor Password, Hard-drive Password, Power-on Password. The only information published by Lenovo on some of the BIOS updates indicates that disabling these features should enable the BIOS update.

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37 Posts

07-24-2009

Austin

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  • Message 4 of 11

CRC 0183 BIOS POST Failure and Supervisor Password Behavior

2013-04-04, 1:01 AM

I hate to fragment my own thread, but I have a feeling the issues may be related. I suspect that BIOS version 2.05 has a problem with the security module and is causing all of the symptoms. It's possible that my BIOS is partially corrupted vs. a BIOS bug, but I don't have additional systems to test.

 

When messing around with the BIOS security settings, I managed to induce a CRC 0183 POST failure. When I restored the BIOS to the defaults, the failure went away on the next cold boot. The T430s Maintenance Manual has little additional advice or information about this failure. Can anyone help?

 

Also, I cannot set the supervisor password. The password is currently disabled and the instructions indicate I should type in a new password and then type it again to confirm it. When I do this, the password remains disabled. NOTE: this behavior does not apply to the power-on password or the hard-drive password. Has anyone seen this behavior before?

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113 Posts

01-18-2013

USA

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  • Message 5 of 11

Re: CRC 0183 BIOS POST Failure and Supervisor Password Behavior

2013-04-06, 23:39 PM

I also have a T430s with v2.05 BIOS. It sounds to me like something in your system is defective.

 

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37 Posts

07-24-2009

Austin

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  • Message 6 of 11

System Board Replacement and Decline of Lenovo Support

2013-04-09, 21:19 PM

Thanks for the feedback -- it's starting to look that way.

 

Unfortunately, Lenovo's priority support assumed this is a Windows 8 issue and not a BIOS issue...sigh...Now, I need to load the original windows 7 image and show them the same error to receive warranty support. This lack of logic worries me -- why did I pay for warranty?

 

Update: After talking on the phone for an hour and asserting why Lenovo support is wrong, the floor manager has agreed to send a technician to replace my system board. But, I am not satisfied. Why does a customer need to explain why a Lenovo support "requirement" is invalid?

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2651 Posts

03-21-2012

Malaysia

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Re: System Board Replacement and Decline of Lenovo Support

2013-04-10, 8:36 AM
Hi aashburns,

Could you try the BIOS link below.

http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/g7uj07us.exe

Do let me know how it goes.

Regards
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37 Posts

07-24-2009

Austin

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  • Message 8 of 11

Re: System Board Replacement and Decline of Lenovo Support

2013-04-11, 4:21 AM

Thanks for the link. Unfortunately, I see the same error message with this version too. I also confirmed -- as expected -- that the same error message appears when attempting to update the BIOS in windows 7. I have a scheduled appointment to replace my mainboard tomorrow. I will update the thread once that is complete.

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2651 Posts

03-21-2012

Malaysia

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  • Message 9 of 11

Re: System Board Replacement and Decline of Lenovo Support

2013-04-11, 5:46 AM
Hi aashburns,

Thanks for posting back. Do keep us updated.

Regards
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37 Posts

07-24-2009

Austin

69 Signins

784 Page Views

  • Posts: 37
  • Registered: ‎07-24-2009
  • Location: Austin
  • Views: 784
  • Message 10 of 11

Re: System Board Replacement and Decline of Lenovo Support

2013-04-16, 21:13 PM
My system board was replaced today. BIOS updated just fine and I can now set the supervisor password. I think the correct solution here was to replace my system board.

The support technician that replaced the board said he works on HP, Dell, Lenovo, and Apple laptops. According to him, Lenovo sees the least number of problems except for CPU fans going bad. Apparently this has been an issue for years, but Lenovo refuses to switch fan suppliers.

I'm glad to have a working computer again. My wife is looking to buy a new laptop in the next quarter. She told me this weekend she just wants a computer that she can trust to work -- that she wants a Thinkpad. Unfortunately, my experience with Lenovo Priority Support has left me with a bitter taste in my mouth -- are Thinkpads really any different than the other laptops in the same price range?

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