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37 Posts

12-20-2013

Singapore

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T440S screen suddenly turns blue-grey and I had to force it to power off

2014-10-26, 6:58 AM

(Updated with Event Viewer logs. Not sure if they are relevant. See the end of the message, right before the picture)

 

This computer is less than 1 year old and has already given me several problems. This is the the most recent one. Basically, the screen suddenly turns dark blue (or is it grey?) and the cursor also disappears from the screen and the computer becomes unresponsive (See the attached picture below). And I had to press and hold the power button to force the computer to shut down and then to power on again.

 

This is not the blue screen of death that people talk about (as there is no warning text), although the BSOD has happened to me a couple of times as well :catsad:

 

This problem has happened twice so far. Now, in both cases, I was editing and saving fairly large WORD documents (Word version 2013; About 600 pages of document and Size at 0.6 mb). The document was being saved, and suddenly this happened.

 

Mine is Windows 7 with all the latest updates installed and the memory is 8 GB. 

 

Anyone can give some insights on what this is and why it happened?

 

Thanks!

=====================

I am posting below the two events from Events Viewer that were generated at the same time the problem occurred. Even assuming they are the cause, I still do not understand why the errors led to the observed problem, that is, the screen going blue and computer becoming unresponsive).

 

Log Name:      Application
Source:        Microsoft-Windows-LoadPerf
Date:          26/10/2014 2:20:16 PM
Event ID:      3011
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:     
Description:
Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.


Log Name:      Application
Source:        Microsoft-Windows-LoadPerf
Date:          26/10/2014 2:20:16 PM
Event ID:      3012
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:     
Description:
The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

 

 

 

 

 

 

IMG_0865.JPG

 

 

 

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9644 Posts

12-27-2009

Canada

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  • Message 2 of 6

Re: T440S screen suddenly turns blue-grey and I had to force it to power off

2014-10-26, 6:59 AM
Does Event Viewer say anything around the time of the error?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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37 Posts

12-20-2013

Singapore

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  • Message 3 of 6

Re: T440S screen suddenly turns blue-grey and I had to force it to power off

2014-10-26, 7:04 AM

Thanks for the very quick reply. No, nothing was said or popped in the screen. It just happened. My document was being saved (as it had many pages, it was taking around 15 seconds to be saved).

 

See amended, new reply .

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37 Posts

12-20-2013

Singapore

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  • Posts: 37
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  • Message 4 of 6

Re: T440S screen suddenly turns blue-grey and I had to force it to power off

2014-10-26, 7:15 AM

Sorry, I was too quick to respond to your reply. I checked the Event Viewer that you talked about. Around the time of Error, there were the following two 'Administrative Events' that seem relevant:

 

Log Name:      Application
Source:        Microsoft-Windows-LoadPerf
Date:          26/10/2014 2:20:16 PM
Event ID:      3011
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:     
Description:
Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Log Name:      Application
Source:        Microsoft-Windows-LoadPerf
Date:          26/10/2014 2:20:16 PM
Event ID:      3012
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:     
Description:
The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

 

 

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9644 Posts

12-27-2009

Canada

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  • Message 5 of 6

Re: T440S screen suddenly turns blue-grey and I had to force it to power off

2014-10-28, 0:41 AM
Neither of these look particularly relevant, unfortunately. Does the system still respond to the sleep hotkey when it bugs out?

Maybe try a memory diagnostic? The editing of large files as a commonality could be related.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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37 Posts

12-20-2013

Singapore

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  • Posts: 37
  • Registered: ‎12-20-2013
  • Location: Singapore
  • Views: 346
  • Message 6 of 6

Re: T440S screen suddenly turns blue-grey and I had to force it to power off

2014-10-28, 10:19 AM

Hi thanks. I am not sure what the sleep hotkey is - is it the power button? Anyway, when the problem ocurred, I was just staring at an empty dark blue screen, and pressing any key (including pressing the power button once) or moving the mouse would not bring it back to the normal state. I had to press and hold the power button to force it to shut down.

 

I ran the memory diagnostic test as you suggested, as the results are fine: ...

 

The Windows Memory Diagnostic tested the computer's memory and detected no errors

 

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