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6 Posts

12-13-2013

Los Angeles

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  • Message 1 of 17

T440s trackpad rattling noise and other issues

2014-01-07, 0:51 AM

I just got a brand new t440s and and the trackpad sounds a little loose. When I tap on it, I hear a minor rattle. In the center of the trackpad, it's not as bad, but towards the edges, it's definitely louder. It's not a huge noise, but after using it for an extended period of time, the noise is maddening. It just sounds like something is not tightened or dampened correctly. I'm not sure if this is just the normal build for the t440s or if it's an isolated incident with my laptop.

 

Has anyone experienced this?

 

I spoke with sales and tech support. It was recommended that I return the unit, which I did today, but to order a replacement would take the same time as ordering a brand new unit. It would have been nice to have been offered a faster replacement.

 

Background info:

I ordered my t440s on November 25. And then a credit card hold was placed on my order even though my shipping and billing address were the same. Had to call Lenovo to straighten out their mistake. And then after numerous shipping delays, my t440s was scheduled to arrive on 12/27. (Yes, I was offered the 5% credit for missing the holidays). BUT Lenovo didn't give the apt. number to UPS (even though it was listed on my email confirmation) which made me spend my morning talking to UPS to fix Lenovo's error. And then the noisy trackpad. And to top it off, the computer would hang on every reboot, forcing me to do a hard shutdown. I finally fixed it after doing a factory re-install. Doesn't seem like Lenovo installed the OS correctly the first time.

 

On a side note, Lenovo customer service through chat and voice have been pretty good, but they don't really respond to emails.

 

Anyone have any similar issues with their t440s?!

 

Trying to decide if I want to re-order another t440s, because I'm a long-time thinkpad user (my previous T61 has lasted over 5 years and counting), but this whole experience has been sooo disappointing!

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169 Posts

03-12-2012

Canada

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  • Message 2 of 17

Re: T440s trackpad rattling noise and other issues

2014-01-15, 20:34 PM

I had an issue with a trackpad on a CTO model I purchased.  I purchased two other TopSeller units and they trackpads on those were okay.

 

See my post about this here:

http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Received-new-Thinkpad-T440s-units-I-think-one-trackpad-is/m-p/1368141/highlight/false#M88470

 

I posted a video of what I described as a "clunking" sound from the bad trackpad versus a properly working one (which is still not that quiet but isn't such a jarring sound to ones ears).

__________________________________________________
Current: ThinkPad Tablet 2 | 64GB // ThinkPad T440s | i7-4600U | 12GB | 512GB SSD | FHD MT
Previous: ThinkPad T420s // ThinkPad T410s
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1 Posts

03-08-2014

milano

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  • Message 3 of 17

Betreff: T440s trackpad rattling noise and other issues

2014-03-08, 23:16 PM

i paid more then 2000 euro for t440s with best configuration (i7, 12gb, nvida, and so on). now i got a perfect running machine with a miss designed trackpad. I would pay for to get a different trackpad solution for my t440s. Please figure something out for t440s to get a easy going - not noisy - not clamped - trackpad (in best case a way to integre trackpad of t430s).


i am serious - i would pay for to change that shameful mistake.

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169 Posts

03-12-2012

Canada

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  • Message 4 of 17

Betreff: T440s trackpad rattling noise and other issues

2014-03-19, 6:14 AM

I concur the trackpad sounds and feels defective.  I recently got my boss an X1 Carbon 2014, and that trackpad has a great feel and is very quiet.  It is great to use.

 

Now the question is, is the T440s just a bad design, or are there a lot of bad trackpads out there?  I already replaced mine because it was really bad when I received it, but the three T440s I have in my company now all sound the same.

 

Off topic, but I don't love the typing on the T440s either.  My T420s had a much more satisfying feel to it.  I do like that the keys are quieter than the T420s.  The X1 Carbon 2014 feels better for typing, although the keyboard layout drove bit crazy - delete beside backspace being particularly bothersome.

__________________________________________________
Current: ThinkPad Tablet 2 | 64GB // ThinkPad T440s | i7-4600U | 12GB | 512GB SSD | FHD MT
Previous: ThinkPad T420s // ThinkPad T410s
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169 Posts

03-12-2012

Canada

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  • Message 5 of 17

Betreff: T440s trackpad rattling noise and other issues

2014-03-25, 16:17 PM

After using the trackpad on my T440s over the last few weeks on a business trip, I'm really, really starting to HATE it.  The depth of travel seems too great, and the sound it makes may slowly be making me crazy.

 

I use my ThinkPad Bluetooth Laser Mouse as MUCH as possible so that I avoid using the trackpad.

 

Worst of all, is I used to use trackpoint almost exclusively, BUT the large trackpad is nice to use in theory, and since the buttons for the trackpoint are built into the trackpad, I experience the same awful sound even when using the trackpoint!

__________________________________________________
Current: ThinkPad Tablet 2 | 64GB // ThinkPad T440s | i7-4600U | 12GB | 512GB SSD | FHD MT
Previous: ThinkPad T420s // ThinkPad T410s
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5 Posts

03-15-2014

Washington DC

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  • Message 6 of 17

Betreff: T440s trackpad rattling noise and other issues

2014-04-14, 0:12 AM

I received my new T440s this week and immediately noticed the clackety, "broken" sound and feel of the trackpad. It's hard to imagine Lenovo intentionally builds and ships something like this. But apparently they do. Is there anyone out there with a recent T440 who does NOT have this problem? And has anyone yet had it fixed? Any suggestions for fixes that a non-expert like me can do?

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70 Posts

03-06-2014

United States of America

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  • Message 7 of 17

Betreff: T440s trackpad rattling noise and other issues

2014-04-14, 1:42 AM

Mine does not make the "clacky" noice. As far as the design is concerned the new version is alot to be desired but workable imho.

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5 Posts

03-15-2014

Washington DC

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  • Message 8 of 17

Betreff: T440s trackpad rattling noise and other issues

2014-04-14, 23:41 PM

Thanks. I agree that it's workable and i'm trying to get used to the sound.

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33 Posts

04-17-2014

Yucaipa, CA

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  • Message 9 of 17

Re: T440s trackpad rattling noise and other issues

2014-04-17, 2:17 AM

I just got my T440s today and I was completely excited.  I love the keyboard and the build quality.... wait... **bleep** is this noise... oh yes, cheap piece of **** trackpad.  I could not believe this.  I spent $1,500 on a laptop that has a $1 trackpad.

 

Anyways, I talked to a very nice Lenovo support employee two hours after I received my laptop and they've arranged to have a look at it and return to me at the latest by Monday.  He had T440s right next to him and told me that he could barrely hear any clicking, while mine sounded aweful over the phone.  The sad part is that I didn't even click it hard, just enough to actuate it.  It sounds like a rattling sound of cheap plastic in cheap laptop keyboards.  Seriously, Lenovo?  My first laptop with your Company and this experience gets spoiled by your cutting of corners on essential parts?

 

This laptop is unsuable to me unless this trackpad business gets fixed.  I have to use it during business meetings and lectures.  Not only would it drive me mad, it would drive everyone aroud me mad as well.

 

As a side note... another thing that drove me nuts is that sometimes when being clicked, the cursor would move... so I would misclick buttons and not close windows... etc, etc, etc.

 

Horrible design overall... simply horrible.  I'm pretty upset.  If it doesn't get fixed, I'm going with another company.

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33 Posts

04-17-2014

Yucaipa, CA

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  • Message 10 of 17

Re: T440s trackpad rattling noise and other issues

2014-04-17, 16:57 PM

Well, I think that annoying movement of cursor was fixed with all the updates I downloaded last night.  Got my return box in the mail a  few minutes ago, so I'll send it out and hopefully they fix the loud sound.

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