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5609 Posts

04-25-2008

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  • Message 11 of 37

Re:Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

2020-12-02, 1:06 AM

If it's really 0M, the model is not on the Lenovo support site. Have you searched the support site using the serial number? That should show you everything about the machine.

USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
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14 Posts

11-30-2020

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  • Message 12 of 37

Re:Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

2020-12-04, 0:41 AM

Is there still no response to this? 

 

Pretty sure the fix to this is extremely simple, the SKU list just needs to be updated, and update to be recompiled. 

 

Edit

I'll post a thread with my particular device tomorrow to possibly get more eyes on this topic

 

 

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12-07-2020

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  • Message 13 of 37

Re:Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

2020-12-07, 12:03 PM

I have this same issue with X260 model 20F5S1MN00.

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12-08-2020

Denmark

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  • Message 14 of 37

Re:Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

2020-12-08, 7:58 AM

I have an T460s with serial ending wit h UR and i have the same issue.

We need someone at Lenovo to update the SKU list as Sharif-4 mentions. 

But how to get them activated?

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  • Message 15 of 37

Re:Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

2020-12-08, 13:39 PM

The issue seems a bit further than that, been in touch with their support for last little bit. The installer seems to read the SKU as unknown, which is the issue, and thing terminates. 

 

Will update with the whole transcript after I get it resolved 

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  • Message 16 of 37

Re:Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

2020-12-09, 19:51 PM

Hi @Sharif-4  

I received an email last night from Lenovo Support with some involved system log retrieval that I am going to take a shot at.

I had given up on the machine and was going to return it, especially since I had already started using a new non-Lenovo machine. However, refurb lenovo's are a good value proposition if a company can be confident in their security status.


Right now, our confidence in Lenovo is shaken and we are looking at other vendors, but we will see how this process of interaction with Lenovo goes and I will report back here. If you would, please do as well. Will be helpful to know how others have fared.

Thank you!

PostEverywhere

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  • Message 17 of 37

Re:Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

2020-12-09, 19:53 PM

@sharif-4 I have seen some "00" model numbers as well. I asked for some country of origin data on a bunch of model numbers from Lenovo and the last two digits didn't seem to correlate to anything. The machines were all built in China, Mexico and US. So, if those last two digits correspond to country, they may be destination country vs origin country.

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11-30-2020

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  • Message 18 of 37

Re:Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

2020-12-10, 1:10 AM

I posted the transcript on my post, and it concluded with the firmware itself being likely* buggy

 

https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga-and-Twist-Laptops/Intel-ME-11-8-Firmware-Yoga-460-14-FW-Update-Utility-couldn%E2%80%99t-identify-the-system%E2%80%99s-SKU/m-p/5053248?page=1#5203144

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12-16-2020

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  • Message 19 of 37

Re:Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

2020-12-16, 7:50 AM

I was able to resolve this by using the Lenovo System update to download the IME installer in deferred mode.

  1. I recommend first checking your firmware version in Device Manager --> System Devices --> Intel Management Engine Interface --> Firmware Tab.  I just took a picture with my phone.  Just so you have an idea where you are starting to verify at the end.
  2. Also make sure your computer is plugged in and fully charged (just in case, this is firmware after all).
  3. Open PowerShell as an admin (I suppose the command prompt as admin might work as well, but that's not what I did).
  4. Drill down to the download folder.  Mine was in C:\ProgramData\Lenovo\SystemUpdate\SessionSE\Repository\r00mu09w  Yours might be different, but use the folder creation date to help.
  5. There was a text file in the folder named r00mu09w.txt  Opening the file gave me strong evidence I was in the right spot.  The software name was "Intel Management Engine 11.8 Firmware" listed at the top of the text file contents.  The version listed was 11.8.80.3746.
  6. There are a couple of tools in the folder I was able to use to pull the current info.  FwDetect.exe was what I used to poke around the various settings, but this step was almost completely irrelevant to what we are trying to do here.
  7. I ran the MEUpdate.cmd command script and just let it do it's thing.  The script rebooted the computer on it's own, I checked the Frimware version in Device Manager, and compared to the previous version.  I'm up to date.

My system is a 20EV002FUS and I was getting the same error listed in the original post. 

I have another computer to rebuild and see if I can recreate the issue and solve it with these steps.  The other laptop is a 20DFCTO1WW so we'll see how it goes.  I did see in the BIOS the "ME Firmware Version" is listed as 10.0.30.1072 on this second computer.

[Update:  The second computer did not require the firmware update.  Running Lenovo System Update installed all the chipset drivers and my Device Manager is clear of "missing device drivers".  Oddly enough, in Device Manager, it didn't have a firmware tab on the IME Interface device.  My suspicion is there was some sort of design change between these two models, but I really have no idea.]

0 person found this solution to be helpful.

This helped me too

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14 Posts

11-30-2020

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  • Message 20 of 37

Re:Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

2020-12-16, 16:16 PM

The problem with doing it this way is that it workssssss!!!!

 

Thank you!!!

I can finally conclude this chapter of unnecessary annoyance!

 

 

I will add this to my thread as well

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