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4 Posts

06-20-2016

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T460s scrolling/touchpad issues

2016-06-20, 23:16 PM

So I recently got my T460s as a work machine and I love the device, except for the touchpad experience. Compared to my personal device, a Surface Pro 4, I am left very disappointed in this regard.

 

Using two fingers to scroll is a nightmare. It often freezes mid-scroll, and immediately after scrolling the cursor would reappear, jump somewhere, and a click would be performed. Sometimes, this click would highlight text on the webpage, other times, this click would click on a favorite in the favorites bar and force me into another site. It just isnt a smooth scrolling experience. Something is definitely wrong here, and I just hope its not a hardware issue.

 

I am running Windows 10, and I have all my drivers up-to-date, including the Synaptics driver. I tried going into the Synaptics settings and disabling the touchpoint like some have suggested, didnt work. I tried rebooting, didnt work. I tried disabling two-finger scrolling, rebooting, then re-enabling it, didnt work. I tried uninstalling the driver and re-installing it, didnt work. I dont know what else do to.

 

Has anyone had any luck with this?

 

UPDATE: I've isolated the issue to it happening only in Windows 10/Modern UI apps, including the Microsoft Edge browser. The mouse cursor disappears in these apps when scrolling and jumps around after scrolling has stopped. But this isnt the case in say File Explorer, Google Chrome, or Microsoft Word.

ThinkPad T460s: Intel Core i7-6600U, GeForce 930M, 16GB RAM, 512GB SSD, Windows 10 64-bit
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1609 Posts

09-16-2014

US

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Re: T460s scrolling/touchpad issues

2016-06-22, 14:55 PM

Fahdriyami,

 

In response to customer reports of unexpected scrolling and touchpad behavior on T460s ThinkPads, Lenovo has released a solution via driver update.

 

Synaptics ThinkPad UltraNav Driver, version 19.0.17.98, can be downloaded here: http://support.lenovo.com/us/en/downloads/ds111814

 

Thank you,

 

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4 Posts

06-20-2016

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Re: T460s scrolling/touchpad issues

2016-06-22, 15:24 PM

Unfortunately, this driver didn't fix the issue. The only thing the new driver seems to have added is support for two-finger scrolling in Excel.

 

I've given it a try, and scrolling is still in an issue in Windows 10 Modern UI applications.

ThinkPad T460s: Intel Core i7-6600U, GeForce 930M, 16GB RAM, 512GB SSD, Windows 10 64-bit
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1609 Posts

09-16-2014

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Re: T460s scrolling/touchpad issues

2016-08-29, 20:41 PM

In response to customer reports of unsatisfactory touchpad behavior on T460s ThinkPads, Lenovo has released the latest Synaptics UltraNav Driver, v19.3.4.22.

 

The latest touchpad driver can be downloaded here: http://support.lenovo.com/us/en/downloads/ds118386

 

Thank you,

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16 Posts

12-06-2015

BG

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Re: T460s scrolling/touchpad issues

2016-08-30, 10:42 AM

Unfortunately the latest driver 19.3.4.22, does not resolve the issues. Still there is erratic behaviour, mainly after boot, or resume from sleep. I've completely removed the old driver and installed the latest one, but still the issues are there.

T460s - Core i7-6600U, 12GB RAM, 512GB SATA 6G SSD, FHD, EM7455 WWAN
T440s - Core i7-4600U, 12GB RAM, Crucial MX200 500GB SSD, FHD, WWAN

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20 Posts

01-22-2010

Israel

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Re: T460s scrolling/touchpad issues

2016-10-05, 6:58 AM

I have 19.3.4.22. Scrolling used to "jump" certain sections of emails in outlook (could never figure out why, but it'll jump over sections even if I was scrolling very slowly. Of course scrolling by grabbing the scroll bar worked). Now it doesn't jump sections, but the whole scrolling is jerkey. 

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20 Posts

01-22-2010

Israel

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Re: T460s scrolling/touchpad issues

2016-10-05, 7:02 AM

after a few minutes of use, it seems the situation is worse. while scrolling, outlook hangs and the pointer chnages to the "waiting" circle. 

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20 Posts

01-22-2010

Israel

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Re: T460s scrolling/touchpad issues

2016-10-05, 7:04 AM

And now I get the "jump" phenomena again.... 

 

This is very disappointing. One of the edges Thinkpads have over other laptops is the trackpoint. But instead of progressing, it seems to be going backward. At least make it operate as it was all these years.

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20 Posts

01-22-2010

Israel

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  • Message 9 of 9

Re: T460s scrolling/touchpad issues

2016-10-09, 14:35 PM

no reply yet? 

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