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2 Posts

10-24-2019

CH

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T470 camera freezes after first frame. Latest win10 update seems to have introduced this.

2019-10-24, 7:36 AM

Hello,

 

I have had issues with my laptop crashing (blue screen) during skype video conferencing.

Stillstandcode: VIDEO_SCHEDULER_INTERNAL_ERROR

That seems to have been fixed with a driver updates I performed, maybe about 2 months ago. 

 

However, latest win10 update, as the title suggests, has messed up with the camera driver.

Only the first frame is displayed. Green led next to camera turns on very briefly and then turns off.

I have video conferencing every day for work, sometimes multiple times a day, so camera is important for me.

 

Thinkpad T470 signature edition

Intel Core i5-7200U CPU @2.5GHz 2.71GHz

16GB RAM

64-bit operating system, x64-based processor

Win10 Pro

Version: 1903

Intalled on: 15 Oct. 2019

Os build: 18362.418

 

Camera driver details:

Realtek

4/25/2019

10.0.18362.20096

Microsoft Windows Hardware Compatibility Publisher

Hardware Ids:

USB\VID_5986&PID_111C&REV_3727&MI_00

USB\VID_5986&PID_111C&MI_00

 

Any help much appreciated.

 

Thanks and regards

Alex

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1 Posts

03-19-2020

US

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Re:T470 camera freezes after first frame. Latest win10 update seems to have introduced this.

2020-03-19, 17:02 PM

I have this exact same issue.  Any luck getting this resolved?

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1 Posts

12-29-2017

NL

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Re:T470 camera freezes after first frame. Latest win10 update seems to have introduced this.

2020-03-21, 16:14 PM
I had exactly the same with my T470. I tried all suggestions solutions but none worked. I then downloaded the 2017 camera driver from Lenovo Support site (10.0.15063.11299/3.5.7.6101 21 Dec 2017). I first deleted the camera in Device Manager, then installed the 2017 driver. After restarted, the 2019 driver had been installed again, so the problem persisted. I then chose to Update the driver in Device Manager by going through, Browse my computer […] => Let me pick from a list […] => chose the 2017 driver and, behold the camera works again! Good luck, Wim van Brakel
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1 Posts

04-01-2020

NL

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Re:T470 camera freezes after first frame. Latest win10 update seems to have introduced this.

2020-04-01, 18:55 PM

This solution works perfect. Just go to 'Device manager" and select update driver and select from list. Then select a previous version. I could not select 2017 version but a 2018 listed which also works instead of taking 2019 version.

 

 

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8 Posts

09-02-2015

Glasgow

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Re:T470 camera freezes after first frame. Latest win10 update seems to have introduced this.

2020-08-13, 14:04 PM
Hooray thank you!!
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