Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: T400 / T500 and newer T series Laptops
All Forum Topics
Options

8 Posts

05-22-2021

Germany

12 Signins

20 Page Views

  • Posts: 8
  • Registered: ‎05-22-2021
  • Location: Germany
  • Views: 20
  • Message 1 of 16

T470s critical SSD Firmware update - NVMe Solid State Drive Firmware Update Utility not working

2021-05-22, 16:55 PM

I have three freshly reset and updated T470s that I'm getting ready.
The only thing persisting is a critical SSD firmware update marked in the updates, but the updater is not really working. It's downloading, rebooting etc. but the update is not performed and the update request persists. Tried Vantage, Lenovo Update, the web update, manual downlaod of the tool - all the same.

This is the storage downloads section for the models https://pcsupport.lenovo.com/de/de/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t470s/downloads/driver-list/component?name=Storage


The SSDs are Samsung - with a Lenovo ending in the model name
Samsung mzvlw256HEHP-000L7

Is there a way to manually update? But there to get the latest firmware from? Lenovo doesn't list it.
Current one is 4L7QCXB7 the tool reports 5L7QCXB7 as the latest.

 

Also on Samsung's end I didn't get further.

Tried the Samsung magician tool. While it shows the same current firmware as the Lenovo tool in the SSD details, the Update function of the magician software does not seem compatible with this SSD, it's completely blank.
And the Samsung page does not show any hits when looking for this drive...

Any ideas?

Thanks!

Reply
Answer
Options

7196 Posts

10-29-2009

United States of America

17899 Signins

168150 Page Views

  • Posts: 7196
  • Registered: ‎10-29-2009
  • Location: United States of America
  • Views: 168150

Re:T470s critical SSD Firmware update - NVMe Solid State Drive Firmware Update Utility not working

2021-06-02, 17:08 PM

Recent Win10 versions have an incompatibility with these older Samsung NVMe SSDs.  To work-around it, you can either rollback to a previous Win10 version (I think, 1909 or older), or else import this registry, reboot, and try again.  See attached file and rename from TXT or REG.

Reply

Replies(15)
Options

6063 Posts

08-02-2018

Philippines

961 Signins

30699 Page Views

  • Posts: 6063
  • Registered: ‎08-02-2018
  • Location: Philippines
  • Views: 30699
  • Message 2 of 16

Re:T470s critical SSD Firmware update - NVMe Solid State Drive Firmware Update Utility not working

2021-05-23, 21:38 PM

Hello murk$!

 

Welcome to community forums

 

 

Try uninstalling the Lenovo Vantage app and the Vantage services from the list of programs then reinstall the Lenovo Vantage from the MS store. Check if the issue is the same.


Let us know how it goes.

 

 


Jwes_Lenovo



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

8 Posts

05-22-2021

Germany

12 Signins

20 Page Views

  • Posts: 8
  • Registered: ‎05-22-2021
  • Location: Germany
  • Views: 20
  • Message 3 of 16

Re:T470s critical SSD Firmware update - NVMe Solid State Drive Firmware Update Utility not working

2021-05-24, 7:43 AM

Hi there,

Vantage is installed from the windows store already.
Vantage is not the issue at all, but the NVMe Solid State Drive Firmware Update Utility.

I've tried to use it via:

  • Vantage
  • System Update
  • Automatic Update Scan on the Lenovo Page
  • Downloading it manually

They all work and download the tool. The tool is also running, downloading, trying to install, rebooting - but the update is not there!

Reply
Options

6063 Posts

08-02-2018

Philippines

961 Signins

30699 Page Views

  • Posts: 6063
  • Registered: ‎08-02-2018
  • Location: Philippines
  • Views: 30699
  • Message 4 of 16

Re:T470s critical SSD Firmware update - NVMe Solid State Drive Firmware Update Utility not working

2021-05-25, 21:18 PM

Would you currently have an issue in terms of SSD performance?

 

I was thinking that perhaps the current one may not be specific to your SSD so if there are no issues then perhaps you can just wait for the newer version aside from checking with the SSD manufacturer.

 

 

 

Jwes_Lenovo



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

8 Posts

05-22-2021

Germany

12 Signins

20 Page Views

  • Posts: 8
  • Registered: ‎05-22-2021
  • Location: Germany
  • Views: 20
  • Message 5 of 16

Re:T470s critical SSD Firmware update - NVMe Solid State Drive Firmware Update Utility not working

2021-05-25, 21:58 PM

How would I determine an issue with performance? 

 

The Lenovo update marked this update as critical, it can't even be skipped. 

 

Can you find out if it's specific to my SSD or not? I've provided the info above after all. Plus the tool detects a newer firmware available, so we shouldn't it? 

 

The SSD seems to be Lenovo specific, hence the L in the model. Samsung does not have firmware updates for it, but Lenovo does. They are just not working - on three identical models.

Reply
Options

8 Posts

05-22-2021

Germany

12 Signins

20 Page Views

  • Posts: 8
  • Registered: ‎05-22-2021
  • Location: Germany
  • Views: 20
  • Message 6 of 16

Re:T470s critical SSD Firmware update - NVMe Solid State Drive Firmware Update Utility not working

2021-05-31, 6:22 AM

Anyone still out there?

Reply
Options

6063 Posts

08-02-2018

Philippines

961 Signins

30699 Page Views

  • Posts: 6063
  • Registered: ‎08-02-2018
  • Location: Philippines
  • Views: 30699
  • Message 7 of 16

Re:T470s critical SSD Firmware update - NVMe Solid State Drive Firmware Update Utility not working

2021-05-31, 22:07 PM

You may reach out to the technical team for recommended options aside from what we would suggest in the Community.

 

This would give you direction on how to proceed best at the current state.

 


Jwes_Lenovo



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

8 Posts

05-22-2021

Germany

12 Signins

20 Page Views

  • Posts: 8
  • Registered: ‎05-22-2021
  • Location: Germany
  • Views: 20
  • Message 8 of 16

Re:T470s critical SSD Firmware update - NVMe Solid State Drive Firmware Update Utility not working

2021-06-01, 8:34 AM
Yeah, wasn't that fruitful frankly... Please point me to the contact you're referring to. Thanks
Reply
Options

6063 Posts

08-02-2018

Philippines

961 Signins

30699 Page Views

  • Posts: 6063
  • Registered: ‎08-02-2018
  • Location: Philippines
  • Views: 30699
  • Message 9 of 16

Re:T470s critical SSD Firmware update - NVMe Solid State Drive Firmware Update Utility not working

2021-06-01, 15:12 PM

You can reach out to support(Germany) at +49 201 22099 888, option 3. They are open: 8 - 18 Uhr Montag - Freitag

 

 

Jwes_Lenovo



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

8 Posts

05-22-2021

Germany

12 Signins

20 Page Views

  • Posts: 8
  • Registered: ‎05-22-2021
  • Location: Germany
  • Views: 20
  • Message 10 of 16

Re:T470s critical SSD Firmware update - NVMe Solid State Drive Firmware Update Utility not working

2021-06-02, 6:27 AM

Thanks - is there a mail support as well?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms

Most Liked Authors

(Last 7 days)

View All