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12-17-2018

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T480 + UltraDock Screen Display

2018-12-17, 3:39 AM

After several months of working perfectly, I've run into issues with my dock. Now, after I undock my T480, the screen does not turn-on. It remains off even if I restart the computer. As a work-around I open the laptop so the screen turns-on before un-docking. Has anyone run into this before? I tried updating firmware and searching the forum, but no luck.

 

 

 

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1817 Posts

08-02-2018

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Re: T480 + UltraDock Screen Display

2019-02-03, 15:26 PM

Hi Mcredalot88! Welcome to our forums community. Was there any changes recently or any updates installed before the issue arise? Try running the update from the Lenovo Vantage app. If the app is missing, you can get it here: https://www.microsoft.com/en-us/p/lenovo-vantage/9wzdncrfj4mv?activetab=pivot:overviewtab. Install all available updates. Update us how it goes.



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3 Posts

12-17-2018

US

2 Signins

16 Page Views

  • Posts: 3
  • Registered: ‎12-17-2018
  • Location: US
  • Views: 16
  • Message 3 of 3

Re: T480 + UltraDock Screen Display

2019-02-04, 11:44 AM

Hi Jwes,

I installed the updates and it did not resolve the issue. This started happening when my IT group helped me update the drivers on the laptop.

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