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03-09-2019

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T480 screen cracked after 1 week

2019-03-09, 10:44 AM

I’ve had my T480 for one week. Used it at work today with no issues and put it in my Lenovo case and into my bag at the end of the day. When I got home I took it out only to find it had a large crack in it going from the bottom to the top left corner. Have absolutely no clue how this damage could have occurred while it was closed and in its case.I had a MacBook for 7 years with no issues and this Lenovo breaks day 6. Absolutely ridiculous 

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11128 Posts

01-02-2010

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Re: T480 screen cracked after 1 week

2019-03-09, 20:10 PM

I cannot imagine a way a screen could crack itself just sitting in a case, unless the case was dropped, impacted or flexed.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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2 Posts

03-09-2019

US

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Re: T480 screen cracked after 1 week

2019-03-09, 20:28 PM

I agree, I was shocked. Was in my backpack and didn’t drop my backpack that I’m aware of. 

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11128 Posts

01-02-2010

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Re: T480 screen cracked after 1 week

2019-03-09, 20:50 PM

I have no ideas


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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1 Posts

03-07-2020

GB

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Re:T480 screen cracked after 1 week

2020-03-07, 17:16 PM

I have experienced exactly the same problem with my companyT490..... screen has cracked top middle to bottom right. Apparently not a warranty issue which sort of makes sense until you factor in that this was not dropped, it has been carefully treated and kept in a laptop specific bag. I’ve had twenty or so laptops in my time and this is the first failure that I can recall. Looking closely at the design I believe that this is a design fault or this laptop is not designed to be portable and carried in a suitable bag. The top of the laptop is very thin (obviously a weight consideration) and very flexible but the panel design is clearly not that  flexible. Why in the age of flexible, bendable tft screens are Lenovo not using a more suitable panel? 
 

I can see at lot more people having similar issues... 

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791 Posts

07-25-2013

AU

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Re:T480 screen cracked after 1 week

2020-03-08, 23:05 PM

I hope this is either a factory fault or someone damaged the users device without him noticing.

I've had a T560 for couple of years now and I've even dropped it few times and other than some minor scratches on the lid there's no damage to it at all.

Recently I've recommended a T480 to someone and I really do not want them to feel disappointed!

====================================
I'm an INsider - not a Lenovo employee.
You can find me in gaming, Ideapad and Thinkpad forums most of the time.
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1 Posts

06-02-2020

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Re:T480 screen cracked after 1 week

2020-06-02, 17:06 PM

There must be something going on.  I have two users that both have had a T490 for less than 6 months.  Within about a month of each other they said the screen spontaneously cracked.  It's just odd.

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