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3 Posts

03-09-2019

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T480 screen cracked after 1 week

2019-03-09, 10:44 AM

I’ve had my T480 for one week. Used it at work today with no issues and put it in my Lenovo case and into my bag at the end of the day. When I got home I took it out only to find it had a large crack in it going from the bottom to the top left corner. Have absolutely no clue how this damage could have occurred while it was closed and in its case.I had a MacBook for 7 years with no issues and this Lenovo breaks day 6. Absolutely ridiculous 

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12337 Posts

01-02-2010

United States of America

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Re: T480 screen cracked after 1 week

2019-03-09, 20:10 PM

I cannot imagine a way a screen could crack itself just sitting in a case, unless the case was dropped, impacted or flexed.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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3 Posts

03-09-2019

United States of America

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Re: T480 screen cracked after 1 week

2019-03-09, 20:28 PM

I agree, I was shocked. Was in my backpack and didn’t drop my backpack that I’m aware of. 

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12337 Posts

01-02-2010

United States of America

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  • Message 4 of 18

Re: T480 screen cracked after 1 week

2019-03-09, 20:50 PM

I have no ideas


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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1 Posts

03-07-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 5 of 18

Re:T480 screen cracked after 1 week

2020-03-07, 17:16 PM

I have experienced exactly the same problem with my companyT490..... screen has cracked top middle to bottom right. Apparently not a warranty issue which sort of makes sense until you factor in that this was not dropped, it has been carefully treated and kept in a laptop specific bag. I’ve had twenty or so laptops in my time and this is the first failure that I can recall. Looking closely at the design I believe that this is a design fault or this laptop is not designed to be portable and carried in a suitable bag. The top of the laptop is very thin (obviously a weight consideration) and very flexible but the panel design is clearly not that  flexible. Why in the age of flexible, bendable tft screens are Lenovo not using a more suitable panel? 
 

I can see at lot more people having similar issues... 

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792 Posts

07-25-2013

Australia

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  • Message 6 of 18

Re:T480 screen cracked after 1 week

2020-03-08, 23:05 PM

I hope this is either a factory fault or someone damaged the users device without him noticing.

I've had a T560 for couple of years now and I've even dropped it few times and other than some minor scratches on the lid there's no damage to it at all.

Recently I've recommended a T480 to someone and I really do not want them to feel disappointed!

====================================
I'm an INsider - not a Lenovo employee.
You can find me in gaming, Ideapad and Thinkpad forums most of the time.
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1 Posts

06-02-2020

United States of America

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Re:T480 screen cracked after 1 week

2020-06-02, 17:06 PM

There must be something going on.  I have two users that both have had a T490 for less than 6 months.  Within about a month of each other they said the screen spontaneously cracked.  It's just odd.

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1 Posts

02-02-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 8 of 18

Re:T480 screen cracked after 1 week

2021-02-02, 12:14 PM

I work in a large organisation - we have just deployed over 2000 laptops [T490] - and within the first 2 months of use, we have had 9 reports of screens cracking by themselves

I am keeping a record of serial numbers so that they can be traced back to the manufacturing base if needed

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1 Posts

03-04-2021

India

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  • Message 9 of 18

Re:T480 screen cracked after 1 week

2021-03-04, 11:44 AM

Even I am noticing in my organization Display crack in T480 model, not all employee will break the device that made me curious. Lenovo is not agreeing to replace the panel in warranty. even there is no sign of physical damage on laptop. Lenovo Engineer are arguing with us on this.

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5652 Posts

08-02-2018

Philippines

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  • Message 10 of 18

Re:T480 screen cracked after 1 week

2021-03-04, 17:13 PM

As mentioned earlier by richk, the screen doesn't crack on its own. If you're still in doubt, you can have this diagnosed by any of our authorized repair centers: https://pcsupport.lenovo.com/in/en/partnerlocator

Since they have a way of determining if its a physical damage or not.

 


Jwes_Lenovo



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