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9 Posts

05-14-2019

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T480s touchpad intermittent sluggishness/lag

2019-05-14, 16:38 PM

I've just got a new T480s (about a day old as of posting), and right out of the box when going through the Windows 10 configuration I noticed that there was something strange about the touchpad. It was sluggish in responding to my movements, adding just enough input lag to throw off my perception of where the cursor would end. After using the laptop for a day, I noticed that the problem is intermittent - at times the touchpad works wonderfully, feeling very snappy to my finger movement. However, it can easily and very suddenly turn into a sluggish experience. it eventually recovers, but also reverts back to sluggish not too long after. Using an external mouse through USB has no such issue.

 

I cannot tell what causes the input lag; it appears random. It looks like this (the lag occurs at the start of the video and around 2:30 it's perfect):

 

 

All Windows and Lenovo Vantage updates have been installed. Device Manager states "ELAN Input Device For WDF" to be at 16.21.22.2, which appears to be the latest available for the T480s.

 

It doesn't look like I'm the only one experiencing this issue:

https://www.reddit.com/r/thinkpad/comments/95qloq/t480s_with_elan_touchpad_sluggish_performance/

https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T480s-Touchpad-Lag-and-Weird-behavior/td-p/4400941

 

There's also a promising thread for the P52:

https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P52-ELAN-Touchpad-driver-ETD-sys-issues-latency-spikes-BSoD/td-p/4260487

 

At page 11 someotherguy has released a beta ELAN driver which seems to resolve input lag. It would be great if something similar can be rolled out to the T480s! The lag mars the overall experience of the product which would otherwise have been excellent.

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1817 Posts

08-02-2018

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Re: T480s touchpad intermittent sluggishness/lag

2019-05-15, 15:22 PM

Hi Quantom8! Welcome to our forums community. Could you try uninstalling and reinstalling the touchpad driver from the device manager? Try the steps here: https://support.lenovo.com/us/en/videos/vid500013. Hope that will work for you.



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6516 Posts

10-29-2009

NC

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Re: T480s touchpad intermittent sluggishness/lag

2019-05-15, 19:25 PM

I'm checking with touchpad team whether T480s uses same touchpad as P52, and if so, whether it might be the same problem as discussed in P-series forum.  Please wait a bit while I research this.  Thanks for your patience and sorry for this trouble.

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Re: T480s touchpad intermittent sluggishness/lag

2019-05-15, 22:28 PM

I see. Update us how it goes.



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1 Posts

05-15-2019

VN

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  • Message 5 of 28

Re: T480s touchpad intermittent sluggishness/lag

2019-05-16, 8:46 AM

I have the same problem on my T480s too. The touchpad is lagging and sluggishness. It's just so annoying when even working daily tasks. 

Please investigate and fix this issue asap!

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3 Posts

05-16-2019

FR

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  • Message 6 of 28

Re: T480s touchpad intermittent sluggishness/lag

2019-05-16, 14:31 PM

Same problem here,

Try to format, réinstall driver, change driver version,....

 

It drive me crazy.

If someone can investigate on it !

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9 Posts

05-14-2019

SG

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Re: T480s touchpad intermittent sluggishness/lag

2019-05-17, 1:19 AM
Hey Jwes_Lenovo,

Uninstalling and reinstalling the driver via Device Manager and then rebooting results in a non-lagging touchpad without any multi-finger gesture support. That is short-lived though as Windows automatically reinstalls the ELAN driver 16.21.22.2 and essentially brings things back to its original, laggy state.
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9 Posts

05-14-2019

SG

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Re: T480s touchpad intermittent sluggishness/lag

2019-05-17, 1:42 AM

someotherguy,

 

Thank you for extending a hand! Looking forward to the results of your research.

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6516 Posts

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  • Message 9 of 28

Re: T480s touchpad intermittent sluggishness/lag

2019-05-17, 1:59 AM

All,

 

ELAN is not sure whether this could be same problem that was reported on P52 or not.  Could you please collect a log by following the instructions in the attached document?  The idea is to reproduce the problem between step 4 and step 5.  Appreicate your help with this.

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9 Posts

05-14-2019

SG

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  • Message 10 of 28

Re: T480s touchpad intermittent sluggishness/lag

2019-05-17, 3:36 AM

I apologise for the bad timing, but it seems that the issue has been fixed with a replacement of the trackpad. I had raised a support ticket several days back, and a Lenovo engineer came over some 1.5 hours ago to swap out the trackpad.

 

Interestingly, as he was testing the trackpad (before making the swap), we started seeing stronger artifacts not previously seen - the cursor refused to follow finger movement and started "hugging" or "rubber-banding" towards the left of the screen. It was impossible to use the trackpad to control the cursor.

 

I've been giving the new trackpad some light use over the last 1.5 hours and I'm cautiously optimistic that the problem has been fixed. It's surprising that this turned out to be a hardware issue. Could it perhaps be a bad batch of trackpads that made it out of the factory?

 

In any case I'll give someotherguy's instructions a go and report back with a log so that we can start taking references.

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