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14 Posts

03-28-2016

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T480s unable to update Thunderbolt Firmware

2019-09-12, 18:57 PM

I've read numerous other posts in this thread on ways to remedy the situation, but none are working for this system.

The computer is running Windows 10 64bit 1903

Thunderbolt Controller 15BF

The computer has the latest version of the Thunderbolt Software Installed (17.4.78.500)

The firmware Version is currently the version previous to the last. 17 01

 

No matter what method I have tried, all fail.  I tried using Gigabyte updater and select the TBT.bin from Lenovo.  Doesn't work.

Tried the administrator silent install, doesnt work.

Uninstalling the device, uninstalling the software and reinstalling the software doesn't work.

 

I'm just stuck and don't know what to do.  We have somewhere between 30-50 users reporting error messages from the Thunderbolt software but cannot get the firmware to update!  Hello Lenovo!

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10 Posts

08-15-2019

US

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Re: T480s unable to update Thunderbolt Firmware

2019-09-12, 19:39 PM

Hopefully we can find out if this is a hardware failure, or something that bios/firmware can fix.

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14 Posts

03-28-2016

US

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Re: T480s unable to update Thunderbolt Firmware

2019-09-12, 20:06 PM

The firmware Lenovo is supplying through their support site DOESNT WORK.

 

Moderator edit: Stay calm, per the Community Rules!

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10 Posts

08-15-2019

US

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Re: T480s unable to update Thunderbolt Firmware

2019-09-12, 22:31 PM

The TB firmware won't install for me either (safe mode).

 

Will a motherboard swap fix it? Why does this happen after "6 to 12 months of typical use"? What's the likelihood of this happening again?

 

https://pcsupport.lenovo.com/us/en/solutions/ht508988

 

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14 Posts

03-28-2016

US

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Re: T480s unable to update Thunderbolt Firmware

2019-09-13, 15:29 PM

I am in the same boat.  The thunderbolt controller went into safe mode on many systems.  I don't know what caused that but now we can't update the firmware to fix the problem.  We may have to send all these systems back.

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10 Posts

08-15-2019

US

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Re: T480s unable to update Thunderbolt Firmware

2019-09-26, 4:47 AM

Any update on your situation?

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1 Posts

08-16-2019

PT

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Re: T480s unable to update Thunderbolt Firmware

2019-12-02, 19:44 PM

Finally I was able to update my t480s tb firmware from 16.00 to 20.00.

 

I was getting the update from Lenovo Vantage, kept installing it several times without any visible error but the firmware version stayed always at 16.00 :(:

 

Then I went into the BIOS and changed: Secure Boot to DISABLED.

 

After this I installed the update again and it worked! I'm now on version 20.00.

 

Hope this helps someone.

 

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