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18 Posts

06-09-2019

DE

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T490 touchpad randomly stops working in the middle of it

2019-06-10, 21:35 PM

So since I have the T490 (around 4 weeks) the touchpad randomly stops working in the middle so the cursor won't move anymore for like 20 seconds and then it goes back to normal. The edges are not affected by this, just the middle the touchpad seems temporarly dead.

I found out by disabling palm rejection in the synaptics settings this problem goes completely away, but then I'd rather use the trackpoint since typing without palm rejection is extremly annoying.

So what I already did is reinstalling the driver - did not fix it. Also a clean install of Windows didn't do anything.

But what I noticed while reinstalling Windows was, that even in the installation process with the media creation tool, the touchpad had this not responding problem. 

So this is not a driver problem since even the standard windows touchpad driver had the same problem?

Anything else I could try? Or is this a hardware problem?

In the german version of this forum there are several others with seems like the same problem.

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296 Posts

08-02-2018

PH

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Re: T490 touchpad randomly stops working in the middle of it

2019-06-14, 18:27 PM

Hi us58! 

 

Welcome to the community forums.

 

From your troubleshooting steps and what you noticed(not working on Media creation tool). This looks like a hardware issue. We recommend to contact your local Lenovo support for repair. 

 

You may contact your local Lenovo support using this global contact list: https://pcsupport.lenovo.com/us/en/supportphonelist

 

Just enter the serial number of your laptop and choose your location.

 

Regards,

Matt_lenovo



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18 Posts

06-09-2019

DE

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Re: T490 touchpad randomly stops working in the middle of it

2019-06-21, 14:48 PM

The touchpad was changed two days ago by a technician and now the same symptoms as before again.

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1 Posts

07-16-2019

SK

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Re: T490 touchpad randomly stops working in the middle of it

2019-07-16, 9:50 AM

I have problem with Touchpad on T490 - not working.

In deveicemanager is no problem, touchpad is correctly installed, i can manage it, off/or, make some settings, but mouse pointer is not moving when I am using touchpad. I only can use trackpoint.

Whe I uninstall HIS-compliant mouse, touchpad start working, but untill next reboot, the windows automatically install this device again.

I have Windows 10 Enterprise 1809 version.

 

:o) (o:
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18 Posts

06-09-2019

DE

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Re: T490 touchpad randomly stops working in the middle of it

2019-07-17, 8:23 AM

That's not the same problem I have. My tochpad never stopped working completely, it just had dropouts. But it seems to be fixed with a windows update from last week or so.

If reinstalling the driver doesn't work for, you maybe should try reinstalling windows.

If that also doesn't solve your problem, you probably have a hardware issue. 

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1 Posts

05-23-2020

MY

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Re:T490 touchpad randomly stops working in the middle of it

2020-05-23, 12:42 PM

Hello, I know it's an old post but I have the same exact problem with no solution. I have P43s and if I'm not mistaken most of the hardware between these two laptops are the same. Random area of the Touchpad doesn't work and most of them are in the middle. I did reinstall the driver and it works temporarily. I even reset my windows and the problem persists. Then I'm pretty sure it's the hardware issue. But at the same time I thought it might be a software issue since reinstalling the driver works temporarily.. Idk. For now I disabled my touchpad and just use the trackpoint.

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1 Posts

06-15-2020

US

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Re:T490 touchpad randomly stops working in the middle of it

2020-06-15, 15:49 PM

I have been using Thinkpad T series for over 15 years. I have Lenovo T460 and I bought a new T490 for an upgrade but the performance of TouchPad is a disappointing. Especially two finger scroll does not work well compared to T460 touch pad.

I wish I can return this laptop. I do not know what is better than T460 except the CPU upgrade. The new laptop already had a sudden shutdown while doing a Skype call which never happen with T460.

I suggest anyone trying to buy this laptop just move on to another model or brand. 

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