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20 Posts

10-31-2019

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T495 bug check when going in/out sleep/hibernate

2019-11-03, 1:47 AM

Recently got a T495 and I've noticed that it can do the following

  • Stay on (power led solid lit) for a long time like 5 mins when I press the power button configured to sleep. Wouldn't respond to anything and screen would be black. Then it would crash. OR
  • Sleep fine upon pressing power button or closing lid or sleep from start menu but it won't wake up properly. Instead it would be a fresh boot.
    • When that happens, most of the time there's a bugcheck code (in the past 2-3 days) as seen in WhoCrashed:
    • Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0xFFFFF80621D73358)
      Error: DPC_WATCHDOG_VIOLATION
      file path: C:\Windows\system32\ntoskrnl.exe
    • Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0xFFFFF80621D73358)
      Error: DPC_WATCHDOG_VIOLATION
      file path: C:\Windows\System32\DriverStore\FileRepository\u0346960.inf_amd64_18cc4c84bd042a74\B346407\atikmdag.sys
    • Bugcheck code: 0x133 (0x1, 0x1E00, 0xFFFFF80566B73358, 0x0)
      Error: DPC_WATCHDOG_VIOLATION
      file path: C:\Windows\system32\ntoskrnl.exe
    • Bugcheck code: 0x133 (0x1, 0x1E00, 0xFFFFF80728F73358, 0x0)
      Error: DPC_WATCHDOG_VIOLATION
      file path: C:\Windows\system32\ntoskrnl.exe
    • Bugcheck code: 0x9F (0x3, 0xFFFF860735690CF0, 0xFFFFD38BE68298B0, 0xFFFF86073C8A5470)
      Error: DRIVER_POWER_STATE_FAILURE
      file path: C:\Windows\system32\ntoskrnl.exe

 

Since one of the bug checks seems to indicate atikmdag.sys AMD, I updated the AMD drivers to latest AMD Kit Driver v 10.0.1.12 released 31 Oct 2019. Still having issues afterward.

 

Any thoughts?

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434 Posts

08-02-2018

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  • Message 2 of 23

Re: T495 bug check when going in/out sleep/hibernate

2019-11-03, 9:43 AM

Hi there, GG-U! 

 

Welcome to the Lenovo forum discussion! 

 

Kindly open the Lenovo Think Vantage app and check for a system update, then install them all. If the laptop does not have the Lenovo Think Vantage, you can download it from here https://vantage.lenovo.com/?CID=ww:lenovosocial:20x9m6 and install it, then monitor the laptop again. 

 

Regards,



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20 Posts

10-31-2019

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  • Message 3 of 23

Re: T495 bug check when going in/out sleep/hibernate

2019-11-03, 12:22 PM

Everything is up to date on Vantage.

 

Happen to find someone running into a similar issue. Trying to diable/enable Fast Startup. Hopefully this helps.

https://turreta.com/2019/09/11/lenovo-thinkpad-t495-dpc-watchdog-violation-windows-10-shutdown/

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21 Posts

09-04-2019

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  • Message 4 of 23

Re: T495 bug check when going in/out sleep/hibernate

2019-11-03, 15:41 PM

That happened to me when I installed drivers from AMD itself.

 

You need to install the drivers from Lenovo, since they are optimiced for this system.

 

Installing the Lenovo AMD drivers solved this issue for me.

 

AMD web also states that it is recommended to use the OEM provided updates instead of the AMD ones.

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  • Message 5 of 23

Re: T495 bug check when going in/out sleep/hibernate

2019-11-03, 16:47 PM

Yeah. I read that on AMD site too. The AMD Kit Driver from Lenovo is recently updated on 31 Oct and I've got it updated too. Hopefully, it solves the issue. (Although the bug checks in my first post actually happened after driver was updated)

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21 Posts

09-04-2019

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  • Message 6 of 23

Re: T495 bug check when going in/out sleep/hibernate

2019-11-03, 17:14 PM

That depends on what Windows version are you:

 

If you have 1903 you should install the 10.0.1.7 Version.

 

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  • Message 7 of 23

Re: T495 bug check when going in/out sleep/hibernate

2019-11-03, 17:21 PM

I have updated to AMD Kit 10.0.1.12 since it says it's for Windows 10 1803 or later. I'm on 1903.

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  • Message 8 of 23

Re: T495 bug check when going in/out sleep/hibernate

2019-11-03, 17:38 PM

There seems to be a hotfix that was applied for systems with 1903.

 

Just after upgrading from 1809 to 1903, Lenovo asked me to install the driver again, but for the 1903 system.

 

My Windows version is:

 

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  • Message 9 of 23

Re: T495 bug check when going in/out sleep/hibernate

2019-11-03, 17:56 PM

Interesting. I downloaded drivers from Lenovo Support site. So now in Vantage, it doesn't show anything for me to update.

 

What's the driver version for your Radeon now?

 

 

 

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21 Posts

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  • Message 10 of 23

Re: T495 bug check when going in/out sleep/hibernate

2019-11-03, 18:01 PM

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