Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: T400 / T500 and newer T series Laptops
All Forum Topics
Options

15 Posts

01-30-2021

Bulgaria

9 Signins

130 Page Views

  • Posts: 15
  • Registered: ‎01-30-2021
  • Location: Bulgaria
  • Views: 130
  • Message 1 of 13

[T495S] Fault with updating Firmware for TYPE C PDFW Function - FIRMWARE NOT DEPLOYING ?

2021-01-30, 15:49 PM

 Vantage prompts me for this Firmware for TYPE C - I click install, reboot, check for updates and again it's like I never installed it in the first place - Vantage prompts for Type C Critical Firmware even though installation was a success ! 

 

 

I tried to manually download and install the file from the Lenovo site, and again Vantage prompts it is not installed.

I tried to install it in Diagnostics mode without drivers deployed - Still not installed after reboot.

 

The install itself prompts OK, the problem is Vantage doesn't recognize it's installed.

 

I TRIED FORMATTING THE PC AND REINSTALLING WINDOWS.

The Vantage tool doesn't get a read on the "currently installed version" of this firmware, claiming NOT AVAILABLE.

 

 

Why would you release a firmware update that doesn't deploy ? This is causing major issues in the department, what is this update and why is it not deploying ?

 

Perhaps someone here has a quick trick before I return this laptop... Not being able to install drivers is problems I had in the 90's... Game up Lenovo, this is not acceptable. 

 

Thank you

Reply
Options

5584 Posts

08-02-2018

Philippines

922 Signins

28449 Page Views

  • Posts: 5584
  • Registered: ‎08-02-2018
  • Location: Philippines
  • Views: 28449
  • Message 2 of 13

Re:[T495S] Fault with updating Firmware for TYPE C PDFW Function - FIRMWARE NOT DEPLOYING ?

2021-02-01, 10:20 AM

Hello bobo500!

 

Greetings


Can you try uninstalling the Lenovo Vantage app and Vantage services from the list of programs? Restart the computer and reinstall it from the Microsoft store. Check if the issue is still present.

 

Let us know.

 

 


Jwes_Lenovo



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

15 Posts

01-30-2021

Bulgaria

9 Signins

130 Page Views

  • Posts: 15
  • Registered: ‎01-30-2021
  • Location: Bulgaria
  • Views: 130
  • Message 3 of 13

Re:[T495S] Fault with updating Firmware for TYPE C PDFW Function - FIRMWARE NOT DEPLOYING ?

2021-02-01, 11:48 AM

Thanks for the reply ! 

 

No cigar ... I even tried reinstalling Windows, then again tried installing a different version of Windows, and even tried to load Linux and use fwupd :) 

 

Could it be that I have a bad controller ?  

 

Is there some "manual" way to update this firmware, that isn't via this capsule update method ? (when extracting the firmware files, it's in capsule update form, that simply doesn't work

 

Of course the actual file from the driver section of the Lenovo website does the same...  But maybe Lenovo has an internal way of updating this firmware

 

Otherwise, you think I can get an RMA on this laptop ? I have an open ticket

 

Reply
Options

15 Posts

01-30-2021

Bulgaria

9 Signins

130 Page Views

  • Posts: 15
  • Registered: ‎01-30-2021
  • Location: Bulgaria
  • Views: 130
  • Message 4 of 13

Re:[T495S] Fault with updating Firmware for TYPE C PDFW Function - FIRMWARE NOT DEPLOYING ?

2021-02-01, 21:50 PM
Device Manager shows this as " Firmware Device " but yet it does not let me to manually give it the Lenovo INF file..... Now I can't upgrade this computer, because selling it would be immoral. Could you please PM me to approve a tech to replace the board, because the lady on the phone said that because my USB still works then it's not a fault, and yet no buyer wants to buy my laptop that doesnt upgrade a firmware ! This is not acceptable
Reply
Options

15 Posts

01-30-2021

Bulgaria

9 Signins

130 Page Views

  • Posts: 15
  • Registered: ‎01-30-2021
  • Location: Bulgaria
  • Views: 130
  • Message 5 of 13

Re:[T495S] Fault with updating Firmware for TYPE C PDFW Function - FIRMWARE NOT DEPLOYING ?

2021-02-05, 12:58 PM
Talked to 3 different people in Lenovo Premier Care, they all wasted my time with LogMeIn Diagnosis, comfirming my complaint, and yet refusing the escalate this further. Not only you have poor service, but you also cost me my time. I will never forgive you for this. Never had such issues of poor service, even when I bought 150$ laptops from Acer and Asus. I will make sure to let the world know about this joke of a company and these garbage- poorly made computers and software.
Reply
Options

5584 Posts

08-02-2018

Philippines

922 Signins

28449 Page Views

  • Posts: 5584
  • Registered: ‎08-02-2018
  • Location: Philippines
  • Views: 28449
  • Message 6 of 13

Re:[T495S] Fault with updating Firmware for TYPE C PDFW Function - FIRMWARE NOT DEPLOYING ?

2021-02-05, 15:51 PM

Try installing the BIOS manually from the website: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t495s-type-20qj-20qk/downloads/driver-list/component?name=BIOS%2FUEFI 

 

If the issue is the same, try resetting the BIOS to defaults. Once in BIOS,  hit the F9 key to load it to defaults and F10 key to save it. 

 

 

Jwes_Lenovo



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

15 Posts

01-30-2021

Bulgaria

9 Signins

130 Page Views

  • Posts: 15
  • Registered: ‎01-30-2021
  • Location: Bulgaria
  • Views: 130
  • Message 7 of 13

[T495s/X395] Anyone owning one of these ? Question to you

2021-02-06, 9:44 AM

Hi there X395/T495s owner :)

 

Can you please give me a hand with something...

Go to Vantage/System Update, and look for system updates... Does it prompt you to install Type-C PDFW Function Firmware ?

If so, can you please install it, reboot, and look for updates again - tell me if it re-prompts ?

 

I have a suspicion where it doesn't install for all 395/495 owners and Lenovo is hiding a possible major recall or repairs.

 

Thank you very much let me know !

Also if there's something you want ME to check for you then i'm be glad to

Reply
Options

49 Posts

02-12-2016

Colombia

53 Signins

168 Page Views

  • Posts: 49
  • Registered: ‎02-12-2016
  • Location: Colombia
  • Views: 168
  • Message 8 of 13

Re:[T495S] Fault with updating Firmware for TYPE C PDFW Function - FIRMWARE NOT DEPLOYING ?

2021-02-09, 19:16 PM

I havent´ found any update for TYPE C PDFW Function firmware recently, neither in Vantage nor in System Update (which I normally use to update). I updated it last time in Sept 4 2020, to v. R13TR04W (1.0.0.36).

Reply
Options

2 Posts

06-18-2021

Canada

3 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎06-18-2021
  • Location: Canada
  • Views: 5
  • Message 9 of 13

Re:[T495S] Fault with updating Firmware for TYPE C PDFW Function - FIRMWARE NOT DEPLOYING ?

2021-06-18, 20:51 PM

Anyone find a fix? I'm on an x395 with the next version of firmware and I cannot get it to successfully install.

Reply
Options

5584 Posts

08-02-2018

Philippines

922 Signins

28449 Page Views

  • Posts: 5584
  • Registered: ‎08-02-2018
  • Location: Philippines
  • Views: 28449
  • Message 10 of 13

Re:[T495S] Fault with updating Firmware for TYPE C PDFW Function - FIRMWARE NOT DEPLOYING ?

2021-06-21, 22:42 PM


Would you have the original OEM image or a custom image?

 

I would still suggest not to force it else seek help with the technical support team first just in case.

 

 


Jwes_Lenovo



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms