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04-15-2021

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T580 Latest Camera driver doesn't work (10.0.19041.20176 (Realtek)/5.0.18.88 (Sunplus) doesn't work

2021-04-15, 22:50 PM

Hi all, 


Downloaded and installed the latest Camera driver ( 10.0.19041.20176 (Realtek)/5.0.18.88 (Sunplus)) that says it is CRITICAL, but after I installed it, the camera has the grey screen on it.  It shows that it is on, but there's no image.  So, i had to revert back to the 2018 update (10.0.16299.11319/3.5.18.32)  to get my camera to work again.  

 

I believe that the latest windows update creates an issue with this driver and possibly the power management function since when I close my lid now, the computer doesn't go to sleep.  it just keeps running and draining the battery.  

 

Can someone tell Lenovo of this issue? 

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4195 Posts

08-02-2018

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Re:T580 Latest Camera driver doesn't work (10.0.19041.20176 (Realtek)/5.0.18.88 (Sunplus) doesn't work

2021-04-19, 15:19 PM

Try to reset and restore all of the default Power Plans back with their default settings.


On the command prompt, type: powercfg -restoredefaultschemes and hit Enter

Still, on the command prompt, type exit and hit Enter to exit the window. Restart the computer and check if the issue is still the same.

 

For the driver version of the camera, you can have this reported for the right folks to check on this by providing the details on the feedback section on the support site. It is found on the bottom right side of the page.

 

 

Jwes_Lenovo



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4195 Posts

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Re:T580 Latest Camera driver doesn't work (10.0.19041.20176 (Realtek)/5.0.18.88 (Sunplus) doesn't work

2021-04-16, 9:38 AM

Hello Seb_QC!


Welcome to community forums


Did you install the camera driver manually or through the Lenovo Vantage app? Have you also installed the Integrated Camera Driver Registry Patch for Windows 10? If not, you can install it manually here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t580-type-20l9-20la/downloads/driver-list/component?name=Camera%20and%20Card%20Reader

 

Check if the latest driver works now?

 

For the lid, have you tried setting what the lid does when its closed to sleep? It is under the power options in settings.

The battery will still drain if the computer is not shut down since it still consumes power.

 


Jwes_Lenovo



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Re:T580 Latest Camera driver doesn't work (10.0.19041.20176 (Realtek)/5.0.18.88 (Sunplus) doesn't work

2021-04-16, 15:45 PM

Good morning Jwes, 

 

I installed the drivers through the Lenovo Vantage app and did also put the patch. But, same issue.  

 

As for the power, i set the parameter of when the screen is put down, it goes to sleep.  But, that function doesn't seem to work since when i lift up the screen, it didn't go to sleep, it was just in lower power consumption mode with the screen being dark. 

 

 

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Re:T580 Latest Camera driver doesn't work (10.0.19041.20176 (Realtek)/5.0.18.88 (Sunplus) doesn't work

2021-04-16, 19:12 PM


Just to clarify, you set what the lid does to sleep but it's not working?

 

What version of Windows 10 are you currently running? Just to make sure everything is up to date, check for pending Windows updates under settings.

 

Your computer is tested to be compatible in running the latest Windows 10 version 20H2 and you can refer to this link: https://support.lenovo.com/ph/en/solutions/ht511260

 

 


Jwes_Lenovo



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Re:T580 Latest Camera driver doesn't work (10.0.19041.20176 (Realtek)/5.0.18.88 (Sunplus) doesn't work

2021-04-16, 19:42 PM

HI Jwes, 

 

For the issue with the putting down the cover and going to sleep mode, here is the windows version: 

 

Here my windows version: 

Edition:  Windows 10 pro

Version: 20H2

Installed on 10/23/2020

OS Build:  19042.906

Experience 120.2212.551.0 

 

Any input on the camera issue? 

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4195 Posts

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Re:T580 Latest Camera driver doesn't work (10.0.19041.20176 (Realtek)/5.0.18.88 (Sunplus) doesn't work

2021-04-19, 15:19 PM

Try to reset and restore all of the default Power Plans back with their default settings.


On the command prompt, type: powercfg -restoredefaultschemes and hit Enter

Still, on the command prompt, type exit and hit Enter to exit the window. Restart the computer and check if the issue is still the same.

 

For the driver version of the camera, you can have this reported for the right folks to check on this by providing the details on the feedback section on the support site. It is found on the bottom right side of the page.

 

 

Jwes_Lenovo



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4 Posts

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Re:T580 Latest Camera driver doesn't work (10.0.19041.20176 (Realtek)/5.0.18.88 (Sunplus) doesn't work

2021-04-19, 20:10 PM
Thank you Jwes on the fix for the power closing function. It seems to have worked. Will provide the information as you recommended for the camera on the feedback section. Greatly appreciate your assistance.
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4195 Posts

08-02-2018

Singapore

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Re:T580 Latest Camera driver doesn't work (10.0.19041.20176 (Realtek)/5.0.18.88 (Sunplus) doesn't work

2021-04-20, 9:59 AM


Good to hear that. 

 

Cheers!

 

 

 

Jwes_Lenovo



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