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8 Posts

01-16-2012

United Kingdom

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  • Message 11 of 577

Re: ThinkPad T series shipping thread - 2012 edition

2012-01-25, 16:40 PM
Well the T420 was delivered much sooner than expected - I ordered on 13th Jan to the UK:
Location Date Local Time Activity
Croydon, United Kingdom01/24/20124:14 P.M.Delivered
 01/24/20126:51 A.M.Out For Delivery
 01/24/20126:18 A.M.Arrival Scan
Stansted, United Kingdom01/24/20125:05 A.M.Departure Scan
 01/24/20124:42 A.M.Import Scan
 01/24/20123:38 A.M.Arrival Scan
Koeln, Germany01/24/20123:26 A.M.Departure Scan
Stansted, United Kingdom01/23/201212:48 P.M.Released by Clearing Agency. Now in-transit for delivery.
Dubai, United Arab Emirates01/22/20122:25 P.M.Departure Scan
 01/22/201210:52 A.M.Arrival Scan
Chek Lap Kok, Hong Kong01/22/20126:25 A.M.Departure Scan
Chek Lap Kok, Hong Kong01/21/201212:23 A.M.Export Scan
 01/21/201212:23 A.M.Origin Scan
Hong Kong01/20/20126:10 A.M.

Order Processed: Ready for UPS

 

Am a happy customer

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6 Posts

01-25-2012

Phoenix, Arizona

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  • Message 12 of 577

Re: ThinkPad T series shipping thread - 2012 edition

2012-01-26, 0:01 AM
I ordered a Thinkpad T420 in 1/19/12 and the estimated ship date was 2/10/12. The date hasn't changed yet, so hopefully it doesn't get delayed. Ill post an update to my order once something changes. Does anyone know if getting a SSD speeds up shipping time right now with HDD shortages or do thay come from the same place?
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267 Posts

02-04-2008

Canada

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  • Message 13 of 577

Re: ThinkPad T series shipping thread - 2012 edition

2012-01-26, 2:05 AM

SSD configuration would speed up the shipping time, but keep in mind it is currently Chinese New Year, so there may be a backlog of systems being built following this week. I've noticed that all CTO orders show 15-16 business day shipping estimate.

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6 Posts

01-25-2012

Phoenix, Arizona

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  • Message 14 of 577

Re: ThinkPad T series shipping thread - 2012 edition

2012-01-31, 15:21 PM

My T420 shipped today after ordering on 1/19/12. Not too bad considering it was ordered right before Chinese new year.

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6 Posts

01-25-2012

Phoenix, Arizona

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  • Message 15 of 577

Re: ThinkPad T series shipping thread - 2012 edition

2012-02-03, 20:09 PM

I just got a notice from UPS that there's been an exception with my shipment and it's being "warehoused". Is this normal, or should I expect a delay because of this?

 

Louisville, KY, United States02/03/201212:53 P.M.Import Scan
 02/03/201210:20 A.M.This shipment is warehoused until it is released by Clearing Agency.
Louisville, KY, United States02/02/20129:37 A.M.Arrival Scan
Anchorage, AK, United States02/01/201211:25 P.M.Departure Scan
 02/01/20121:09 P.M.Arrival Scan
Chek Lap Kok, Hong Kong02/01/20129:07 P.M.Departure Scan
 02/01/20121:27 A.M.Origin Scan
Hong Kong01/31/201211:35 P.M.Order Processed: Ready for UPS
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6 Posts

01-25-2012

Phoenix, Arizona

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  • Message 16 of 577

Re: ThinkPad T series shipping thread - 2012 edition

2012-02-06, 19:15 PM

Laptop was delivered today!

 

Phoenix, AZ, United States02/06/201211:26 A.M.Delivered
 02/06/20124:43 A.M.Out For Delivery
Phoenix, AZ, United States02/05/20128:49 P.M.Arrival Scan
Louisville, KY, United States02/04/20122:26 P.M.Departure Scan
 02/04/201212:20 A.M.Import Scan
Louisville, KY, United States02/03/201210:10 P.M.This shipment is warehoused until it is released by Clearing Agency. / Released by Clearing Agency. Now in-transit for delivery.
 02/03/201212:53 P.M.Import Scan
 02/03/201210:20 A.M.This shipment is warehoused until it is released by Clearing Agency.
Louisville, KY, United States02/02/20129:37 A.M.Arrival Scan
Anchorage, AK, United States02/01/201211:25 P.M.Departure Scan
 02/01/20121:09 P.M.Arrival Scan
Chek Lap Kok, Hong Kong02/01/20129:07 P.M.Departure Scan
 02/01/20121:27 A.M.Origin Scan
Hong Kong01/31/201211:35 P.M.Order Processed: Ready for UPS

 

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9 Posts

12-13-2010

NB, Canada

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  • Message 17 of 577

Re: ThinkPad T series shipping thread - 2012 edition

2012-02-07, 13:50 PM

Well my T420 is finally on the UPS truck for delivery today, unfortunately I won't be home to receive it :smileyfrustrated:

 

Ordered December 28 2011

Shipped January 30 2012

Delivered February 7 2012

 

Let this be a lesson for everyone - if the website says there's a 4-week lead time for a part - they mean it!

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4979 Posts

04-25-2008

US

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  • Message 18 of 577

Re: ThinkPad T series shipping thread - 2012 edition

2012-02-08, 10:13 AM
I don't work for Lenovo. I'm a crazy volunteer!
Using Browser Search To Find Answers in the Lenovo and Moto Communities.
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3 Posts

02-10-2012

here

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  • Message 19 of 577

Betreff: ThinkPad T series shipping thread - 2012 edition

2012-02-10, 17:51 PM

Dear, Mark_Lenovo,


My delivery story for a ThinkPad T420s with warranty upgrade (4 yr onside next day business day support, Thinkplus, ThinkPad Protection TPP)  looks like:


ordered 22/11/2011
delivered 08/12/2012
great joy with ubuntu 11.10 until the

motherboard break down 13/01/2012
warranty call 16/01/2012
motherboard was not available, but nobody told me till 03/02/2012
(To all who wait for their new T420s: The processor seems to be unavailable so the motherboard can't be assembled.)

I opened a "claim" through German support 24/01/2012,
quoting an e-mail from the support team, the team which decide about the claim should answer in 3-5 business days, but nothing happened.

I had to call the support again and again,
today they told me the number my claim is linked to, sure I call them again (of course they told me they will call me).


1 month with, 1 month without my T420s, and the next phone should ring in 3-5 business Days or up to 6 weeks until the "claiming team" decide about the now numbered complaint. (of course they told me they will call me).

Any idea how to fix this unsettled faith?


Kindest regards,
C

PS: I hope, all the others have more luck with their day-to-day working machines. ' guess you need it.

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2 Posts

03-26-2012

Portland

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  • Message 20 of 577

Re: ThinkPad T series shipping thread - 2012 edition

2012-03-26, 16:38 PM

"We hope you enjoy your new ThinkPad system when it arrives!"

 

IF IT EVER ARRIVES.

 

Seriously, this is PATHETIC AND UNACCEPTABLE.  I ordered my laptop for my start up business needs.  I have no backup machine for travel and already had to work with two clients with my iPad which for a new company selling itself on its technology savvy is embarrasing.

 

My system was ordered on March 7 with the expectation of 7 to 10 business days.  This was really too long but the sales person told me the 10 days was to set expectations and that typically Lenovo would beat them.  He also promised me expedited shipping.

 

I ended up ordering online to make the deadline for a 12% discount.  I missed the deadline anyway but got 10%.  Now the discount is 15%.  This irritates me in context of the shipping delay.  I called the sales person the next day to ask him to fullfill his expedited shipping promise; he never responded to my voice mail.

 

I called customer service a couple of days later and was informed that changing the order to expedited shipping would further delay it!  Its one messed up system Lenovo has.  The CS people were rude and unhelpful.  They did finally offer me a discount (yet to be applied) but what I want is the darn machine - TODAY.

 

Then last Monday I saw the ship date slip another two weeks.  I sent email to customer service.  No reply (still a week later).

 

My machine finally shipped last Friday with a delivery date of Tuesday (tomorrow).  I don't know if the email I sent budged it along or if Lenovo's dates are just randomly generated.  I was relieved none-the-less that I'd have it in time for a business meeting in DC on Friday this week.  It seems like I can forget that as it is now stuck in customs at Louisville, KY.  Looks like I'll have to go to Costco and buy a cheap machine.

 

If this was a one off I'd understand, but a google serach shows that this has been happening for years.  It is truely ridiculous that Lenovo has not a) fixed the problem, b) isn't setting realistic expectations.
It is a wonder that Lenovo is getting any business at all with this type of service.  They score 0 out of 10 for customer service for me so far.  The machine had better be out of this world and the discount I was offered had better be fulfilled or I will never buy from them again and will make sure that nobody in my circle does so either.
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