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ThinkPad t420 - Win10 update fails

2020-04-07, 17:35 PM

Hi all,

 

I'm trying to get my thinkPad upgraded to Windows 10. Every time I attempt it, it goes through the entire install process, then fails, and tells me "Undoing changes made to your computer."

 

I've tried all of the online advice I can find (update intel graphics drivers, stop all anti-virus and firewalls, install update from a memory stick while not connected to the internet.) 

 

Nothing is helping.

 

This is the specific error message I keep getting:

 

'the installation failed in the first_boot phase with an error during sysprep_specialize operation'.

 

Any advice would be greatly appreciated.

 

Thanks!

 

Adam

 

 

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11381 Posts

01-02-2010

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Re:ThinkPad t420 - Win10 update fails

2020-04-07, 19:14 PM

You are doing an upgrade, rather than a clean install?  Have you run system update under windows 7 to make sure you have all the latest drivers?  Do you have the latest BIOS?


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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2 Posts

04-07-2020

US

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Re:ThinkPad t420 - Win10 update fails

2020-04-08, 21:41 PM

Hi Rich,

 

Will windows update also update the bios, or is that a separate process?

 

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