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25 Posts

07-21-2016

US

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  • Posts: 25
  • Registered: ‎07-21-2016
  • Location: US
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Urgent: T495 wlan driver problem, whole fleet grounded

2019-10-02, 16:05 PM

 We just switched to the T495 from the A485 as our laptop of choice. We are imaging them to Win10x64 1903 using SCCM, with the drivers provided by Lenovo. The wifi (Intel Wireless-AC 9260) is not working in any of them with a "Code 10: Device Cannot Start" error. We have tried the latest drivers from Lenovo (21.20.1.1) as well as the latest drivers from Intel (21.30.3.2), neither work. To check, I booted one up straight from Lenovo. It is running 20.120.0.100, and wifi works. I downloaded that exact driver from Lenovo, put it on one of the machines that is not working, and it is still not able to start the device. I am including screenshots of the errors and driver screens. Any suggestions would be greatly appreciated, as we are currently down 5 brand new laptops.

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25 Posts

07-21-2016

US

30 Signins

308 Page Views

  • Posts: 25
  • Registered: ‎07-21-2016
  • Location: US
  • Views: 308
  • Message 2 of 2

Re: Urgent: T495 wlan driver problem, whole fleet grounded

2019-10-03, 14:30 PM

Last month's cumulative Windows update was the culprit. Had to uninstall the update, reboot (long reboot), uninstall the device w/ removing drivers, reboot (short reboot), and maybe disable/re-enable the device (some devices required, some did not).

 

Thanks to Don W. on Spiceworks for the link:
https://www.windowslatest.com/2019/09/15/windows-10-kb4515384-breaks-network-adapter/

 

This "troubleshooter package" from Microsoft allows you to hide the update so it doesn't come back:
https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo

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