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4 Posts

06-29-2012

NJ

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Warranty Registration?

2012-06-29, 21:40 PM

I recently ordered and received a Lenovo T430. I purchased with it the 3YR Onsite NBD + 3YR Priority Support + 3YR TPP warranty upgrade through the student store. I received an email asking me to fill out a spreadsheet to register the support services, which I completed, however when I look up the warranty status of my computer it only shows the 1 year limited warranty. Is there an additional registration I need to go through?

 


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1022 Posts

01-07-2011

Sacramento, CA

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Re: Warranty Registration?

2012-06-30, 1:48 AM

You do not need to register anything, the warranty follows the machine. It can take up to a month from delivery for the extended warranty to show up in the system, this is normal.

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4 Posts

06-29-2012

NJ

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Re: Warranty Registration?

2012-06-30, 1:49 AM

OK. I will keep an eye on the warranty status then.

 

Thanks for the reply.

 

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1022 Posts

01-07-2011

Sacramento, CA

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Re: Warranty Registration?

2012-06-30, 1:55 AM

If it doesn't update after a month contact support and be prepared to send them a copy of the invoice showing both the machine w/serial and the upgraded warranty. I did that when I needed to use mine due to having a corrupted recovery partition on delivery and they were able to update it within a week.

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4 Posts

06-29-2012

NJ

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  • Message 5 of 8

Re: Warranty Registration?

2012-06-30, 2:00 AM

The order confirmation I have doesn't list the serial number on it. The packing slip does have the serial but that doesn't list the extended warranty on it.

 

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1022 Posts

01-07-2011

Sacramento, CA

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Re: Warranty Registration?

2012-07-02, 21:14 PM

The order confirmation is all you need. Just show you ordered them together.

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2445 Posts

03-09-2012

Canada

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  • Message 7 of 8

Re: Warranty Registration?

2012-07-03, 1:53 AM

I am considering an additional years upgrade but have not found details on the various offerings.

 

Where is a detailed laymans description of what they cover and differ. They don't seem to want to go in detail.

 

Can it be order over the phone? No company contact which is pretty bad. I like to talk to someone to verify and don't assume the warranty is implemented when/if I have a problem down the road.

T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bit
Z70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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1022 Posts

01-07-2011

Sacramento, CA

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  • Message 8 of 8

Re: Warranty Registration?

2012-07-03, 2:07 AM

Have you checked this site? There is a contact number halfway down the page.

 

http://www.pc.ibm.com/us/accessories/services/thinkplus.html

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