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Windows 10: Internet connected and running but Windows 10 says there is no internet connection

2020-09-08, 22:03 PM

I have asked about this issue in the Microsoft Community forums (Windows 10/Network and Internet forum, specifically).  So far, none of the suggestions have resolved the issue, so I am here now. 

 

Rather than dump the entire subject matter of the above thread here, I provide the link to that thread:  https://answers.microsoft.com/en-us/windows/forum/all/windows-10-internet-connected-and-running-but/8d66ec86-acc2-4f4d-a218-5d894cbdee81

 

In a nutshell, my ethernet and wifi internet connections are working fine.  However, Windows 10 thinks I am not connected.  This causes problems in trying to run Windows Updates and MS related things, like downloading from the MS Store.  (BTW, I am using the computer, which Windows 10 thinks has no internet connection, to post this).

 

Best I can tell, Windows 10 doesn't think there's an internet connection because MS's two internet connection verification sites simply don't recognize the internet connection I have. (The two MS sites are:

 www.msftconnecttest.com and msftconnecttest.com

 

I think this is a Windows 10 issue, but as I have a T440p Laptop (ThinkPad) - Type 20AN, I thought I'd give it a go here.  

 

Thank you in advance for any help that can be provided.

 

JimboWindows10

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Re:Windows 10: Internet connected and running but Windows 10 says there is no internet connection

2020-09-09, 12:27 PM

Thank you.  I do not have that yellow triangle of death, as I actually am connected to the internet-Windows 10 just thinks I'm not.

 

I did try your solution, but to no avail...

 

Jimbo

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67 Posts

01-19-2020

CH

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Re:Windows 10: Internet connected and running but Windows 10 says there is no internet connection

2020-09-10, 11:34 AM

Hello, 

 

You could try this :

 

-->type regedit

 

HKEY_lOCAL_MACHINE-->System-->CurrentControlSet-->Services-->NlaSvc-->parameters-->Internet-->change EnableActiveProbing value from 0 to 1. (if it is on 0 obviously)

 

keep us in touch

T40P, T43, T60, T410, T420S, T450S, T480 ... Always Thinkpad
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Re:Windows 10: Internet connected and running but Windows 10 says there is no internet connection

2020-09-10, 15:25 PM

Thank you.

 

I had already taken the step you suggested - the value was 1.  I did check again, and the value is still 1.

 

Jimbo

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Re:Windows 10: Internet connected and running but Windows 10 says there is no internet connection

2020-09-10, 22:30 PM

I found this on the Microsoft support website for a similar problem :

 

Method 1:

 

How to use the System File Checker tool to repair missing or corrupted system files, please follow the steps in the link provided below.

 

https://support.microsoft.com/kb/929833?wa=wsignin1.0

 

Note: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe)to scan your system files and to repair missing or corrupted system files in Windows 8.1 or Windows 8. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

 

The above steps holds good for Windows 10 as well.

 

If the issue persists, follow method 2

 

Method 2:

 

Step 1:

 

To diagnose whether this issue occurs in “Safe Mode”, let’s reboot the computer in safe mode and check if the issue appears there as well.

 

Safe mode is a diagnostic mode for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. This helps us in identifying whether the issue is due to some third party programs conflict. The word Safe mode appear in the concern of your monitor to identify which windows mode you are using.

 

Follow the steps given below and check if that helps.

 

Type settings in search and click on Settings.

Click Update and recovery, and then tap or click Recovery.

Under Advanced startup, tap or click Restart now.

Once your PC restarts, on the Choose an option screen, tap or click Troubleshoot.

If you don't see the Startup Settings option, tap or click advanced options.

Tap or click Startup Settings.

Tap or click Restart.

On the Startup Settings screen, choose the Safe Mode.

Sign in to your PC with a user account that has administrator rights.

Step 2:

 

If the issue does not appear in safe mode, place the computer in clean boot state and check if the issue reappears.

 

Placing your system in “Clean Boot” state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

 

How to perform a clean boot in Windows

 

https://support.microsoft.com/en-us/kb/929135?wa=wsignin1.0

 

If the issue does not occur in “Clean Boot”, then you may determine which application/service on the computer is causing this issue. This can be done by following the instructions for “Windows 8.1 and Windows 8” given in the section “How to determine what is causing the problem by performing a Clean Boot” from the same given link.

 

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

 

If the issue persists, follow method 3     

 

Method 3:

 

How to use an automated troubleshooter, please follow the steps in the link given below

 

Note: An automated troubleshooter is a tool that can find and automatically fix some problems with the PC. These troubleshooters are designed to fix specific problems and are very helpful as it saves a lot of time and effort.

 

http://windows.microsoft.com/en-us/windows/cant-connect-to-network#1TC=windows-8

 

If the issue persists, follow method 4    

 

Method 4:

 

How to update driver software, please follow the steps given below.

 

Press “Windows +X” keys on the keyboard and go to “device manager”.

Go to “Network Adapters” and expand it.

Now from the list, choose the Network adapter (wireless network adapter) that is showing limited connectivity.

Right click on your wireless network adapter and choose “Update driver software”.

A new windows will open.

Click on “Browse my computer for driver software”.

Select “let me pick from a list of device drivers on my computer”.

Check the network adapters and see how many are listed. (Note: You may find two drivers here. One by Microsoft and the other from the Manufacturer)

Choose the “manufacturer’s driver” and select next.

Upon completion, you are advised to restart your PC and check if the issue is resolved.

If issue persists, follow method 5

 

Method 5:

 

Please refer to the Microsoft Help articles given below and check if it helps.

 

Why can’t I connect to a network?

 

Note: A lot of variables are involved when you connect to a network: cables, network adapters, drivers, and routers. So troubleshooting network connection problems can be challenging. This article will help you find and fix problems with wired (Ethernet) and wireless (Wi-Fi) network connections.

 

http://windows.microsoft.com/en-us/windows/cant-connect-to-network#1TC=windows-8

 

You may also refer to the article:

 

Wired and wireless network problems.

 

http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-81&v1h=win81tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

 

Note: All the above steps holds good for Windows 10 as well.

 

I hope this information is helpful.

T40P, T43, T60, T410, T420S, T450S, T480 ... Always Thinkpad
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  • Message 6 of 6

Re:Windows 10: Internet connected and running but Windows 10 says there is no internet connection

2020-09-12, 13:06 PM

Thank you!.

 

I have tried  1 and 2 - no luck.

 

Will attempt 3-5 today, if time permits...

 

 

JimbowWindows10

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